Customer Service Representative - Parts
American Baler Co., Jacksonville, FL, United States
Create a positive customer experience with exceptional communication skills and follow-up via telephone, email, etc.
Identify customer needs, and help them select the correct parts for their eqpt
Provide advice and guidance on parts compatibility and function
Become proficient with business systems and tools such as ERP, drawing viewers, databases, UPS world ship, printers, scanners, etc.
Process customer purchase orders, and be diligent with promise dates
Coordinate and communicate cross-functionally as needed with Purchasing, Planning, Manufacturing, Engineering and Shipping.
Work closely with field service technicians and dealer reps to ensure that they have the needed parts for scheduled customer visits.
Make proactive parts sale contact with customers and dealers.
Other duties as assigned by MGMT.
Requirements
Proficient with Office Suite.
Proficient in ERP system preferred.
Good communications systems a must.
Good organizational skills.
Medical
Vision
401K / 401K Match
Life Insurance
EAP
Paid Time Off
Education Experience Additional Questions Have you had previous order based customer service experience? * Yes No
Are you proficient in Microsoft Office Suite? * Yes No
Have you had previous ERP Experience? If so, what system have you used? *
#J-18808-Ljbffr
Identify customer needs, and help them select the correct parts for their eqpt
Provide advice and guidance on parts compatibility and function
Become proficient with business systems and tools such as ERP, drawing viewers, databases, UPS world ship, printers, scanners, etc.
Process customer purchase orders, and be diligent with promise dates
Coordinate and communicate cross-functionally as needed with Purchasing, Planning, Manufacturing, Engineering and Shipping.
Work closely with field service technicians and dealer reps to ensure that they have the needed parts for scheduled customer visits.
Make proactive parts sale contact with customers and dealers.
Other duties as assigned by MGMT.
Requirements
Proficient with Office Suite.
Proficient in ERP system preferred.
Good communications systems a must.
Good organizational skills.
Medical
Vision
401K / 401K Match
Life Insurance
EAP
Paid Time Off
Education Experience Additional Questions Have you had previous order based customer service experience? * Yes No
Are you proficient in Microsoft Office Suite? * Yes No
Have you had previous ERP Experience? If so, what system have you used? *
#J-18808-Ljbffr