Communications Specialist
Shannon Property Management, Houston, TX, United States
We’re Hiring: Leasing & Communication Specialist | Remote Role
Are you someone who thrives in fast-paced environments where communication, responsiveness, and organization matter? Do you enjoy serving as the connection point between residents, owners, and internal teams, helping homes lease quickly and efficiently?
Shannon Property Management is growing, and we’re looking for a Leasing & Communication Specialist who can manage high-volume communication while delivering an exceptional experience to prospective residents and stakeholders.
About Us At SPM, we blend the personalized service of a boutique firm with the systems and scale of a larger organization. With over 1,100 single-family homes across Houston, TX, we’re committed to delivering best‑in‑class experiences for residents, owners, and our internal team
We operate with structure, data, and clear expectations—while maintaining a collaborative, people‑first culture .
The Role: As a Leasing & Communication Specialist, you will serve as a central point of contact for leasing-related communication. This role manages a high volume of inbound and outbound phone calls, emails, and text messages, supports leasing operations, and ensures prospective residents receive timely responses. You’ll help ensure homes lease efficiently by coordinating showings, responding to inquiries quickly, and maintaining accurate communication across multiple platforms. This role is ideal for someone who is organized, tech‑savvy, and comfortable managing a high volume of communication while maintaining professionalism and empathy.
What We’re Looking For:
2+ years of experience in customer service, communications, or administrative support
Real estate or property management experience preferred
Strong verbal and written communication skills
Ability to remain calm and professional in a high-volume environment
Strong attention to detail and problem‑solving ability
Comfortable working independently in a remote environment
Tech‑confident and able to learn new platforms quickly
Experience with AppFolio, LeadSimple, Rent Engine, or similar platforms is a plus
Availability to work occasional overtime and participate in a rotating weekend schedule as business needs require
What You’ll Do:
Respond to inbound leasing inquiries via phone, text, and email
Ensure timely responses to new leads and maintain service level expectations
Schedule and confirm property showings and provide self‑tour instructions
Follow up with prospective residents to support leasing conversions
Coordinate and promote open houses for available listings
Maintain accurate lead statuses in AppFolio and Tenant Turner
Collaborate with the Application and Renewal teams to provide applicant updates
Serve as a liaison between residents, owners, vendors, and internal team members
Ensure all communication remains compliant with Fair Housing guidelines
Use company platforms such as LeadSimple, AppFolio, Tenant Turner, DialPad, and Slack to manage workflows and communication
Diagnose operational issues and collaborate with team members to resolve them efficiently
Support leasing and tenant engagement efforts during high-volume periods
Our Core Values – ECSOC Do these resonate with you?
Empathetic and Fair
Collaborate without Ego
Solution‑Oriented
Ownership Mindset
Communication is Key
Why Join SPM?
Remote flexibility
A fast‑growing, innovative property management company
Clear processes, strong systems, and operational support
A collaborative and high‑performing team environment
Opportunities for long‑term growth and advancement
At Shannon Property Management, we lead with care, operate with integrity, and grow with intention. This is more than a communication role; it’s an opportunity to be a key part of how residents experience our company from the very first interaction. Ready to join a team where your work truly matters? Click “Apply Now” and start your journey with SPM. #J-18808-Ljbffr
Shannon Property Management is growing, and we’re looking for a Leasing & Communication Specialist who can manage high-volume communication while delivering an exceptional experience to prospective residents and stakeholders.
About Us At SPM, we blend the personalized service of a boutique firm with the systems and scale of a larger organization. With over 1,100 single-family homes across Houston, TX, we’re committed to delivering best‑in‑class experiences for residents, owners, and our internal team
We operate with structure, data, and clear expectations—while maintaining a collaborative, people‑first culture .
The Role: As a Leasing & Communication Specialist, you will serve as a central point of contact for leasing-related communication. This role manages a high volume of inbound and outbound phone calls, emails, and text messages, supports leasing operations, and ensures prospective residents receive timely responses. You’ll help ensure homes lease efficiently by coordinating showings, responding to inquiries quickly, and maintaining accurate communication across multiple platforms. This role is ideal for someone who is organized, tech‑savvy, and comfortable managing a high volume of communication while maintaining professionalism and empathy.
What We’re Looking For:
2+ years of experience in customer service, communications, or administrative support
Real estate or property management experience preferred
Strong verbal and written communication skills
Ability to remain calm and professional in a high-volume environment
Strong attention to detail and problem‑solving ability
Comfortable working independently in a remote environment
Tech‑confident and able to learn new platforms quickly
Experience with AppFolio, LeadSimple, Rent Engine, or similar platforms is a plus
Availability to work occasional overtime and participate in a rotating weekend schedule as business needs require
What You’ll Do:
Respond to inbound leasing inquiries via phone, text, and email
Ensure timely responses to new leads and maintain service level expectations
Schedule and confirm property showings and provide self‑tour instructions
Follow up with prospective residents to support leasing conversions
Coordinate and promote open houses for available listings
Maintain accurate lead statuses in AppFolio and Tenant Turner
Collaborate with the Application and Renewal teams to provide applicant updates
Serve as a liaison between residents, owners, vendors, and internal team members
Ensure all communication remains compliant with Fair Housing guidelines
Use company platforms such as LeadSimple, AppFolio, Tenant Turner, DialPad, and Slack to manage workflows and communication
Diagnose operational issues and collaborate with team members to resolve them efficiently
Support leasing and tenant engagement efforts during high-volume periods
Our Core Values – ECSOC Do these resonate with you?
Empathetic and Fair
Collaborate without Ego
Solution‑Oriented
Ownership Mindset
Communication is Key
Why Join SPM?
Remote flexibility
A fast‑growing, innovative property management company
Clear processes, strong systems, and operational support
A collaborative and high‑performing team environment
Opportunities for long‑term growth and advancement
At Shannon Property Management, we lead with care, operate with integrity, and grow with intention. This is more than a communication role; it’s an opportunity to be a key part of how residents experience our company from the very first interaction. Ready to join a team where your work truly matters? Click “Apply Now” and start your journey with SPM. #J-18808-Ljbffr