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Position Summary:

We are hiring a Level 2 IT Helpdesk Specialist to support escalated technical issues, enhance system performance, and provide excellent customer service in a fast-paced environment. This role requires strong troubleshooting skills with Windows systems, Microsoft 365, Google Workspace, networking, and desktop hardware.\n","descriptionText","Helpdesk Level 2 Kodiak Labor Solutions Marketing & Communications Job Description Position Summary: We are hiring a Level 2 IT Helpdesk Specialist to support escalated technical issues, enhance system performance, and provide excellent customer service in a fast-paced environment. This role requires strong troubleshooting skills with Windows systems, Microsoft 365, Google Workspace, networking, and desktop hardware.","shortDescription","Job Description

Position Summary:

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Newsday Media Group is a locally owned, independent media company grounded in journalistic excellence, integrity, and commitment to the communities it serves. With 19 Pulitzer Prizes and dozens of Emmy Awards, it's one of the most decorated news organizations in the country.

The company is in the middle of a significant transformation, expanding from its newspaper roots into a multimedia operation spanning digital, video, podcasts, live events, and data-driven civic engagement. NMG properties include the flagship Newsday and Newsday.com, NewsdayTV, the Newsday Live events series, and nextLI, a civic research and community forum platform funded by The Rauch Foundation.

A new 130,000-square-foot headquarters in Melville features a broadcast-quality TV studio and multimedia production space. Newsday Live produces a growing calendar of food and wine tastings, author talks, sports Q&As, concerts, and community events. Feed Me, the company's food and dining vertical, includes a web series, quarterly print magazine, and restaurant coverage. Brand 360, the in-house content studio, partners with advertisers across healthcare, education, energy, tourism, and retail.

Newsday's investigative unit has driven real-world change, from prompting schools to replace unsafe football helmets to contributing reporting that led to federal corruption convictions. Community programs include the Newsday Marching Band Festival, CheerFest, Scholar-Artist honors, and partnerships with local nonprofits focused on hunger, housing, youth education, and child welfare.

For people who care about local journalism, multimedia storytelling, and community impact, Newsday is doing the work at scale.

","Melville, NY","coloredLogo","logoAttachment","thumbnail","thumbnailAttachment","newsday.jpg","hexCode","#D52B1E","headline","Award-Winning Local Media Powerhouse Serving Long Island & New York City","/companies/newsday-media-group","https://production-rails-default.s3.amazonaws.com/uploads/company/thumbnail_attachment/8752/newsday.jpg","hasJobSubmission","isSavedJob","similarJobs",[524,544,562,582,602],{"_435":434,"_439":525,"_470":471,"_462":526,"_248":527,"_446":528,"_433":434,"_113":529,"_437":199,"_438":199,"_472":471,"_448":199,"_449":530,"_431":536,"_473":537,"_436":120,"_488":538,"_478":539,"_490":529,"_491":540,"_493":541,"_495":542,"_497":543},["D",1774170000000],"TEKsystems","life insurance, sick time, 401(k), retirement plan\nUnited States, Kansas, Olathe\nJan 07, 2026\n*Description*\nThis is a combination of level 1 and level 2 Helpdesk/Tech Support. Top tickets will be pw reset, permission, printers/network devices, and hardware/software service. Daily breakdown will be 90% tickets and 10% project work. We are big on promoting from within and will get the candidate on a project for future growth and knowledge to move within the IT team.\n*Skills*\nDesktop, Support, Troubleshooting, Hardware, Customer service, Technical support, Active directory, Help desk, Service desk, Windows 10, Help desk support, Networking customer service, Office 365, Servicenow\n*Top Skills Details*\nDesktop,Support,Troubleshooting,Hardware,Customer service,Technical support,Active directory,Help desk,Service desk\n*Additional Skills & Qualifications*\n- Must be able to communicate with leadership. Looking for someone with a good personality who is confident with their work.\n- Looking for someone willing to learn and improve throughout this role.\n- Participate in training sessions and stay updated on new technologies and procedures.\n- \"Jack of all trades\" as they'll be working as onsite support.\n*Experience Level*\nIntermediate Level\n*Job Type & Location*This is a Contract to Hire position based out of Olathe, KS.\n*Pay and Benefits*The pay range for this position is $20.00 - $35.00/hr.\nEligibility requirements apply to some benefits and may depend on your job\nclassification and length of employment. Benefits are subject to change and may be\nsubject to specific elections, plan, or program terms. If eligible, the benefits\navailable for this temporary role may include the following:

* Medical, dental & vision\n* Critical Illness, Accident, and Hospital\n* 401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available\n* Life Insurance (Voluntary Life & AD&D for the employee and dependents)\n* Short and long-term disability\n* Health Spending Account (HSA)\n* Transportation benefits\n* Employee Assistance Program\n* Time Off/Leave (PTO, Vacation or Sick Leave)\n*Workplace Type*This is a fully onsite position in Olathe,KS.\n*Application Deadline*This position is anticipated to close on Jan 16, 2026.\nh4>About TEKsystems:

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

About TEKsystems and TEKsystems Global Services

We're a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We're a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We're strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We're building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.\nHelping all candidates find great careers is our goal. The information you provide here is secure and confidential.\nWe are now directing you to the original job posting. Please apply directly for this job at the employer’s website.

#J-18808-Ljbffr\n","life insurance, sick time, 401(k), retirement plan\nUnited States, Kansas, Olathe\nJan 07, 2026\n*Description*\nThis is a combination of level 1 and le...","Onsite IT Helpdesk Specialist (Windows, AD, ServiceNow)",[531],{"_458":459,"_454":532,"_452":533,"_456":534,"_460":535},"Olathe","Olathe, KS, United States, 66051","KS","66051",["B","2971236159"],"Work at TEKsystems","9 hours ago","/jobs/2971236159-onsite-it-helpdesk-specialist-windows-ad-servicenow","Olathe, KS, United States","/jobs?keyword=TEKsystems","/jobs?location=Olathe%2C+KS%2C+United+States","/jobs?keyword=Onsite+IT+Helpdesk+Specialist+%28Windows%2C+AD%2C+ServiceNow%29",{"_435":434,"_439":545,"_470":471,"_462":546,"_248":547,"_446":548,"_433":434,"_113":549,"_437":199,"_438":199,"_472":471,"_448":199,"_449":550,"_431":555,"_473":556,"_436":129,"_488":557,"_478":558,"_490":549,"_491":553,"_493":559,"_495":560,"_497":561},["D",1773496800000],"Gatestone & Co. Inc","Requirements

Previous experience in an IT helpdesk or desktop support role

Familiarity with IT service management (ITSM) tools and ticketing systems

Strong troubleshooting capabilities in Microsoft Office, email clients, VPNs, and remote desktop tools

Experience with Windows operating systems

Proficient in English, both written and verbal

Proficient in French, both written and verbal

Flexibility to work various shifts, including overnight and holidays

Capacity to communicate effectively with team members at all levels

Responsibilities

Provide Level 2 support for hardware, software, and network troubleshooting for end‑users

Address IT service requests and incidents through phone, email, and ticketing system

Diagnose and resolve technical issues faced by customers

Escalate complex matters to the relevant teams while ensuring prompt resolution

Maintain thorough documentation of customer records with logs of problems and solutions for future reference

Utilize internal tools and guides to research customer queries and develop solutions

Occasionally cover for teammates during times of unavailability

Seek opportunities to enhance business processes and elevate customer experiences

Identify areas to improve customer service levels

Offer feedback to leadership for a better work environment

Perform various additional duties as required

Company\nAt Gatestone, established in 1926, we pride ourselves on being a leader in providing exceptional outsourced Customer Contact Center and Business Process Outsourcing (BPO) services to renowned organizations, including Fortune 500 companies. We are dedicated to creating a supportive work environment and are currently seeking enthusiastic Technical Support Representatives to join our team. We offer competitive compensation, comprehensive training, career development opportunities, and various employee benefits. This full‑time role requires flexibility, as we operate 24/7, including holidays.

#J-18808-Ljbffr\n","Requirements

Previous experience in an IT helpdesk or desktop support role

Familiarity with IT service management (ITSM) tools an...","Technical Support Representative (Bilingual)",[551],{"_458":459,"_454":552,"_452":553,"_456":554},"Brooklyn","Brooklyn, NY, United States","NY",["B","2881959520"],"Work at Gatestone & Co. Inc","8 days ago","/jobs/2881959520-technical-support-representative-bilingual","/jobs?keyword=Gatestone+%26+Co.+Inc","/jobs?location=Brooklyn%2C+NY%2C+United+States","/jobs?keyword=Technical+Support+Representative+%28Bilingual%29",{"_435":434,"_439":563,"_470":471,"_462":564,"_248":565,"_446":566,"_433":434,"_113":567,"_437":199,"_438":199,"_472":471,"_448":199,"_449":568,"_431":574,"_473":575,"_436":120,"_488":576,"_478":577,"_490":567,"_491":578,"_493":579,"_495":580,"_497":581},["D",1774105200000],"Maricopa - the Dominion Voting Systems, Inc.","A government IT support service in Phoenix seeks a Service Desk Specialist to provide technical support for desktop systems and applications. This role requires strong troubleshooting abilities and effective communication skills, with a focus on customer service. Candidates must have a high school diploma and three years of relevant experience, or equivalent post-secondary education. This is a hybrid position that offers flexible work options and a comprehensive benefits package, including tuition reimbursement and wellness programs.\n#J-18808-Ljbffr\n","A government IT support service in Phoenix seeks a Service Desk Specialist to provide technical support for desktop systems and applications. This ...","Hybrid IT Helpdesk Specialist — Windows, AD & 365",[569],{"_458":459,"_454":570,"_452":571,"_456":572,"_460":573},"Phoenix","Phoenix, AZ, United States, 85003","AZ","85003",["B","2961900857"],"Work at Maricopa - the Dominion Voting Systems, Inc.","1 days ago","/jobs/2961900857-hybrid-it-helpdesk-specialist-windows-ad-365","Phoenix, AZ, United States","/jobs?keyword=Maricopa+-+the+Dominion+Voting+Systems%2C+Inc.","/jobs?location=Phoenix%2C+AZ%2C+United+States","/jobs?keyword=Hybrid+IT+Helpdesk+Specialist+%E2%80%94+Windows%2C+AD+%26+365",{"_435":434,"_439":583,"_470":471,"_462":584,"_248":585,"_446":586,"_433":434,"_113":587,"_437":199,"_438":199,"_472":471,"_448":199,"_449":588,"_431":594,"_473":595,"_436":132,"_488":596,"_478":597,"_490":587,"_491":598,"_493":599,"_495":600,"_497":601},["D",1773079200000],"InstantServe LLC","Job Title: Helpdesk Technician

Location: 1225 Silver St Middletown, Connecticut

Duration: 12+ Months

A minimum of one (1) year of prior experience demonstrating the following knowledge

and skills:

1. PC Hardware and software installation

2. End user support - face to face and via telephone

3. Excellent customer service skills

It's highly desirable that the candidate also have:

1. Experience with computer system and user administration.

2. Technical familiarity with Microsoft Active Directory.

3. Experience with Windows 10

4. Experience with Office 365

5. Experience with Device Management, Device Imaging, Device Troubleshooting\n","Job Title: Helpdesk Technician

Location: 1225 Silver St Middletown, Connecticut

Duration: 12+ Months

A minimum of one (1...","Help Desk Analyst",[589],{"_458":459,"_454":590,"_452":591,"_456":592,"_460":593},"Middletown","Middletown, CT, United States, 06457","CT","06457",["B","2834976410"],"Work at InstantServe LLC","13 days ago","/jobs/2834976410-help-desk-analyst","Middletown, CT, United States","/jobs?keyword=InstantServe+LLC","/jobs?location=Middletown%2C+CT%2C+United+States","/jobs?keyword=Help+Desk+Analyst",{"_435":434,"_439":603,"_470":471,"_462":604,"_248":605,"_446":606,"_433":434,"_113":607,"_437":199,"_438":199,"_472":471,"_448":199,"_449":608,"_431":614,"_473":615,"_436":120,"_488":616,"_478":617,"_490":607,"_491":618,"_493":619,"_495":620,"_497":621},["D",1773835200000],"CLVG Consulting Inc. - SBA 8(a), WOSB","Resource to provide Helpdesk Engineering support for the installation and maintenance of Microsoft Tools developed on the Microsoft Dynamics Platform.

Secret Level Clearance required Local to NOVA**

Provide Technical Assistance : Serve as a Tier 1 and 2 Agent, offer first-level support for Microsoft products, including Windows OS, Office 365, and other related software.

Troubleshoot Issues : Diagnose and resolve hardware and software issues, ensuring minimal disruption to users.

User Training : Conduct training sessions and create documentation to help users effectively utilize Microsoft applications. Regularly publish and update articles to the project team’s and Knowledge management.

System Maintenance : Perform regular system monitoring to ensure optimal performance and security. Escalate Help Desk concerns to Senior MS Engineers

Ticket Management : Track and manage support tickets using a help desk system, ensuring timely resolution and communication with users.

Collaboration : Work closely with other IT team members to elevate and resolve complex issues. Identify areas of improvement for Help Desk operations for all tenants/team members

Customer Service : Maintain a high level of customer satisfaction by providing friendly and efficient support. Train end users on the use of the system, training development and delivery

Basic Qualifications

Secret Clearance required & must be U.S. Citizen

Strong verbal and written communication skills

1-2 Years Support of a Software Application, preferably Microsoft-based

1-2 Years of Help Desk and Troubleshooting and Application Support\nJob Type\nFull-time

Pay\n$55,000.00 - $80,000.00 per year

Benefits

401(k)

401(k) matching

Health insurance

Paid time off

Vision insurance

Schedule

Monday to Friday

Education

Bachelor's (Required)

Ability to Relocate

Arlington, VA: Relocate before starting work (Required)

#J-18808-Ljbffr\n","Resource to provide Helpdesk Engineering support for the installation and maintenance of Microsoft Tools developed on the Microsoft Dynamics Platfo...","Microsoft Helpdesk Analyst I",[609],{"_458":459,"_454":610,"_452":611,"_456":612,"_460":613},"Arlington","Arlington, VA, United States, 22201","VA","22201",["B","2851805915"],"Work at CLVG Consulting Inc. - SBA 8(a), WOSB","4 days ago","/jobs/2851805915-microsoft-helpdesk-analyst-i","Arlington, VA, United States","/jobs?keyword=CLVG+Consulting+Inc.+-+SBA+8%28a%29%2C+WOSB","/jobs?location=Arlington%2C+VA%2C+United+States","/jobs?keyword=Microsoft+Helpdesk+Analyst+I","actionData","errors"]