GA Client Salesforce Administrator
InstantServe LLC, Atlanta, GA, United States
The Georgia Department of Human Services (Client), Office of Information Technology is seeking qualified candidates for the temporary contractor staffing position of Salesforce Administrator-Child Welfare Program in Atlanta, Georgia.
The person filling this position will work to support the Salesforce Administration of the ACF-mandated Child Welfare application. This individual will then continue to work as a technical team member tasked to administer and modernize the current Client/DFCS child welfare technology systems in compliance with the requirements of the CCWIS.
The Salesforce Administrator will be responsible for the day-to-configuration, maintenance, and improvement of our Child Welfare Program Portal Platform. The administrator will work closely with Functional leaders, Organizational units, and Subject Matter Experts to identify, develop and deploy new business processes to support Customer Service, Consumer Services, HR, and Sales Team processes.
Job Description:
Handle all essential administrative functions, including user account maintenance, reports and dashboards, workflows, and other routine tasks
Complete regular internal system audits and prepares for upgrades
Manage Salesforce.com data feeds and other integrations
Coordinate the evaluation, scope, and completion of new development requests.
Effectively act as the liaison between our users, vendors, and the application development teams.
Work independently with user community members to define and document development requirements.
Qualifications
Bachelor's/Postgraduate degree, or professional qualification
One to three years of experience as a Salesforce.com administrator
Sales Cloud, Service Cloud, and Admin certifications preferred
Strong understanding of the platform, with the ability to build custom apps and objects, Lightning components, formula fields, workflows, custom views, and other content of intermediate complexity
Strong understanding of Salesforce.com best practices and functionality
Strong data management abilities
A demonstrated ability to understand and articulate complex requirements
Previous experience working in a SCRUM or agile environment preferred
Ability to critically evaluate information gathered from multiple sources, reconcile conflicts, decompose high-level information into details, abstract up from low-level information to a general understanding, and distinguish user requests from the actual underlying needs
Ability to assess the impact of new requirements on Salesforce.com and all upstream and downstream applications, systems, and processes
Ability to meet deadlines, handle and prioritize simultaneous requests, and manage laterally and upwards
Creative and analytical thinker with strong problem-solving skills
Must demonstrate exceptional verbal and written communication skills
Must demonstrate the ability to communicate effectively
Required/Desired Skills
SkillRequired /DesiredAmountof ExperienceBachelor's degree from an accredited college or university Highly desired0Experience in application development programming experienceRequired10YearsExperience as a Lead/Chief Program Architect Required5YearsExperience in Information Technology or a related field Required10YearsCertified Salesforce AdministratorHighly desired0 Questions
No.QuestionQuestion1Absences greater than two weeks MUST be approved by CAI management in advance, and contact information must be provided to CAI so that the resource can be reached during his or her absence. The Client has the right to dismiss the resource if he or she does not return to work by the agreed upon date. Do you accept this requirement?Question2Please list candidate's email address that will be used when submitting E-RTR. Question3Candidate must be paid the rate of $$ if selected for engagement therefore the SRP rate cannot exceed $$. Do you accept this requirement? Question4The maximum mark-up for this engagement's SRP rate is 35%. To be competitive on pricing, a mark-up below the 35% threshold is suggested. Do you agree to propose a mark-up at or below 35%?Question5This assignment is contingent upon customer renewal and availability of adequate funding. Do you accept this requirement?Question6The selected candidate will be expected to start their engagement no later than 2 weeks (10 business days) from the client's selection date. Do you accept this requirement?Question7Remote Work Permitted: Due to COVID-19, the client has agreed to allow the selected candidate to work remotely for the time being. However, the selected candidate must be available to report onsite as directed by the client. Do you accept this requirement?
The person filling this position will work to support the Salesforce Administration of the ACF-mandated Child Welfare application. This individual will then continue to work as a technical team member tasked to administer and modernize the current Client/DFCS child welfare technology systems in compliance with the requirements of the CCWIS.
The Salesforce Administrator will be responsible for the day-to-configuration, maintenance, and improvement of our Child Welfare Program Portal Platform. The administrator will work closely with Functional leaders, Organizational units, and Subject Matter Experts to identify, develop and deploy new business processes to support Customer Service, Consumer Services, HR, and Sales Team processes.
Job Description:
Handle all essential administrative functions, including user account maintenance, reports and dashboards, workflows, and other routine tasks
Complete regular internal system audits and prepares for upgrades
Manage Salesforce.com data feeds and other integrations
Coordinate the evaluation, scope, and completion of new development requests.
Effectively act as the liaison between our users, vendors, and the application development teams.
Work independently with user community members to define and document development requirements.
Qualifications
Bachelor's/Postgraduate degree, or professional qualification
One to three years of experience as a Salesforce.com administrator
Sales Cloud, Service Cloud, and Admin certifications preferred
Strong understanding of the platform, with the ability to build custom apps and objects, Lightning components, formula fields, workflows, custom views, and other content of intermediate complexity
Strong understanding of Salesforce.com best practices and functionality
Strong data management abilities
A demonstrated ability to understand and articulate complex requirements
Previous experience working in a SCRUM or agile environment preferred
Ability to critically evaluate information gathered from multiple sources, reconcile conflicts, decompose high-level information into details, abstract up from low-level information to a general understanding, and distinguish user requests from the actual underlying needs
Ability to assess the impact of new requirements on Salesforce.com and all upstream and downstream applications, systems, and processes
Ability to meet deadlines, handle and prioritize simultaneous requests, and manage laterally and upwards
Creative and analytical thinker with strong problem-solving skills
Must demonstrate exceptional verbal and written communication skills
Must demonstrate the ability to communicate effectively
Required/Desired Skills
SkillRequired /DesiredAmountof ExperienceBachelor's degree from an accredited college or university Highly desired0Experience in application development programming experienceRequired10YearsExperience as a Lead/Chief Program Architect Required5YearsExperience in Information Technology or a related field Required10YearsCertified Salesforce AdministratorHighly desired0 Questions
No.QuestionQuestion1Absences greater than two weeks MUST be approved by CAI management in advance, and contact information must be provided to CAI so that the resource can be reached during his or her absence. The Client has the right to dismiss the resource if he or she does not return to work by the agreed upon date. Do you accept this requirement?Question2Please list candidate's email address that will be used when submitting E-RTR. Question3Candidate must be paid the rate of $$ if selected for engagement therefore the SRP rate cannot exceed $$. Do you accept this requirement? Question4The maximum mark-up for this engagement's SRP rate is 35%. To be competitive on pricing, a mark-up below the 35% threshold is suggested. Do you agree to propose a mark-up at or below 35%?Question5This assignment is contingent upon customer renewal and availability of adequate funding. Do you accept this requirement?Question6The selected candidate will be expected to start their engagement no later than 2 weeks (10 business days) from the client's selection date. Do you accept this requirement?Question7Remote Work Permitted: Due to COVID-19, the client has agreed to allow the selected candidate to work remotely for the time being. However, the selected candidate must be available to report onsite as directed by the client. Do you accept this requirement?