Credit Specialist
Ferguson, South Bend, IN, United States
We realize that our greatest assets are our best-in-class associates, which is why we're dedicated to offering limitless opportunities for growth and advancement. We want to help you build a long-lasting career with James Martin Vanities. Together, we can continue to lead the industry and help build our nation's infrastructure from the ground up. This is a Hybrid role based out of South Bend, IN, in accordance with the James Martin Vanities Flex schedule.
Overall Job Objective The Credit Specialist is responsible for reconciling cash received and accurately posting payments into the company’s systems while supporting essential credit and collection activities as needed.
Responsibilities
Reconcile daily cash receipts and accurately post payments into the company’s financial systems to ensure timely and precise customer account updates.
Manage customers utilizing portals for purchase order delivery, invoicing, and payment, and handle a wide variety of credit and collection functions.
Monitor invoice status and root cause issues within portals like Ariba, Coupa, Taulia, etc., and collaborate with EDI/E-Business for new or updated invoice submission automation/integration needs.
Handle sophisticated, large, or difficult credit accounts, ensuring positive customer relations and minimizing outstanding debts.
Maintain consistency between credit and collection activities and the organization’s overall customer relations strategy.
Implement credit policies to maintain an acceptable risk level, prompt repayments, minimize losses, and efficiently collect arrears.
Contact customers regarding delinquent payments, prepare reports reflecting credit and collection status, and identify/address problem debts.
Participate in associate meetings, communicate concerns to management, and spend time strengthening internal and external relationships.
Support enterprise business and sales objectives through efficient performance of job responsibilities.
Qualifications
3-5 years of experience in credit management, accounts receivable, or similar roles.
Proficiency in Microsoft Office software (Outlook, Word, Excel, PowerPoint, Access, etc.).
Knowledge of E21, Bectran, Billtrust, Cash App, PowerBI, and Handle.com platforms preferred.
Ability to develop and deliver effective presentations and use Ferguson’s inventory, logistics, and customer relationship management systems.
At James Martin Vanities, we care for each other. We value our well‑being just as much as our hard work. We are committed to a holistic approach towards benefits plans and programs that support the mental, physical and financial well‑being of our associates. Our competitive offering not only includes benefits like health, dental, vision, paid time off, life insurance and a 401(k) with a company match, but our associates also enjoy additional meaningful and inclusive enhancements that are adaptable to their diverse situations and needs, including mental health coverage, gender affirming and family building benefits, paid parental leave, associate discounts, community involvement opportunities and more!
Pay Range $21.63 - $32.45
Estimated Ranges displayed are Monthly for Salaried roles OR Hourly for all other roles. This role is Bonus or Incentive Plan eligible. Ferguson complies with all wage regulations. The starting wage may be higher in certain locations based on local or state wage requirements.
The Company is an equal opportunity employer as well as a government contractor that shall abide by the requirements of 41 CFR 60-300.5(a), which prohibits discrimination against qualified protected Veterans and the requirements of 41 CFR 60-741.5(A), which prohibits discrimination against qualified individuals on the basis of disability. Ferguson Enterprises, LLC. is an equal employment employer F/M/Disability/Vet/Sexual Orientation/Gender Identity. Equal Employment Opportunity and Reasonable Accommodation Information
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Overall Job Objective The Credit Specialist is responsible for reconciling cash received and accurately posting payments into the company’s systems while supporting essential credit and collection activities as needed.
Responsibilities
Reconcile daily cash receipts and accurately post payments into the company’s financial systems to ensure timely and precise customer account updates.
Manage customers utilizing portals for purchase order delivery, invoicing, and payment, and handle a wide variety of credit and collection functions.
Monitor invoice status and root cause issues within portals like Ariba, Coupa, Taulia, etc., and collaborate with EDI/E-Business for new or updated invoice submission automation/integration needs.
Handle sophisticated, large, or difficult credit accounts, ensuring positive customer relations and minimizing outstanding debts.
Maintain consistency between credit and collection activities and the organization’s overall customer relations strategy.
Implement credit policies to maintain an acceptable risk level, prompt repayments, minimize losses, and efficiently collect arrears.
Contact customers regarding delinquent payments, prepare reports reflecting credit and collection status, and identify/address problem debts.
Participate in associate meetings, communicate concerns to management, and spend time strengthening internal and external relationships.
Support enterprise business and sales objectives through efficient performance of job responsibilities.
Qualifications
3-5 years of experience in credit management, accounts receivable, or similar roles.
Proficiency in Microsoft Office software (Outlook, Word, Excel, PowerPoint, Access, etc.).
Knowledge of E21, Bectran, Billtrust, Cash App, PowerBI, and Handle.com platforms preferred.
Ability to develop and deliver effective presentations and use Ferguson’s inventory, logistics, and customer relationship management systems.
At James Martin Vanities, we care for each other. We value our well‑being just as much as our hard work. We are committed to a holistic approach towards benefits plans and programs that support the mental, physical and financial well‑being of our associates. Our competitive offering not only includes benefits like health, dental, vision, paid time off, life insurance and a 401(k) with a company match, but our associates also enjoy additional meaningful and inclusive enhancements that are adaptable to their diverse situations and needs, including mental health coverage, gender affirming and family building benefits, paid parental leave, associate discounts, community involvement opportunities and more!
Pay Range $21.63 - $32.45
Estimated Ranges displayed are Monthly for Salaried roles OR Hourly for all other roles. This role is Bonus or Incentive Plan eligible. Ferguson complies with all wage regulations. The starting wage may be higher in certain locations based on local or state wage requirements.
The Company is an equal opportunity employer as well as a government contractor that shall abide by the requirements of 41 CFR 60-300.5(a), which prohibits discrimination against qualified protected Veterans and the requirements of 41 CFR 60-741.5(A), which prohibits discrimination against qualified individuals on the basis of disability. Ferguson Enterprises, LLC. is an equal employment employer F/M/Disability/Vet/Sexual Orientation/Gender Identity. Equal Employment Opportunity and Reasonable Accommodation Information
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