Managed Services Account Manager (5120)
SMX, Columbia, SC, United States
Account Manager – State & Local Platforms & Data
SMX’ State and Local Platforms and Data practice is seeking an
Account Manager
to lead our managed services team, acting as the primary liaison between our clients and technical delivery teams. In this pivotal role, you will drive client satisfaction, retention, and growth by understanding customer objectives, aligning our cloud and digital transformation solutions to their needs, and delivering exceptional service across diverse managed environments. You will be responsible for maintaining and expanding client relationships within the State & Local sector, supporting ongoing operations, and identifying new opportunities to enhance and broaden our managed services footprint. You’ll collaborate cross‑functionally—with engineers, architects, and service teams—to ensure seamless delivery and high standards, positioning SMX as a trusted technology advisor for our clients. This is a hybrid position with up to 25‑30% in person at customer and/or corporate facilities primarily in Columbia, SC.
Responsibilities
Provide effective leadership and bring extensive technical and managerial experience to all facets of leading the account with a focus on the State & Local customer.
Drive and coordinate new sales opportunities across State & Local, leading winning proposal efforts, and support tracking of key growth metrics.
Manage business development across target markets with primary focus on State & Local customers.
Own the winning proposal process, including P/L management of the State & Local portfolio.
Develop creative business solutions across diverse technologies, delivery, and pricing models.
Leverage relationships with AWS, Microsoft Azure, and other leading technology platforms.
Establish and maintain C‑level relationships across the portfolio, including customer, partner, and industry organizations.
Drive high performance standards across operations, develop talent, and implement growth programs.
Communicate effectively, articulating new strategies and tactics for the marketplace.
Required Skills & Experience
Bachelor's Degree in a technical or business‑related discipline, or equivalent combination of education, professional training, or work/military experience.
7–10 years of experience in the State and Local space working with CIOs, CTOs, program managers and other stakeholders.
5+ years of experience working within an IT Service Management Framework; one or more ITIL certifications.
Self‑starter with demonstrated experience in managing and completing tasks on time.
Ability to manage multiple tasks simultaneously across the acquisition life‑cycle.
Strong communication and presentation skills, translating client mission needs into business opportunities.
Demonstrated ability to build relationships and work as part of a highly dynamic team.
Desired Skills & Experience
Industry certifications (e.g., AWS, Azure, or GCP) are a strong plus.
Knowledge of regulatory compliance standards (e.g., HIPAA, SOC 2) is advantageous.
Demonstrated ability to build relationships and work as part of a highly dynamic team.
Application Deadline 5‑2‑2026
Salary $120,600 – $180,900 USD
Equal Opportunity Employer SMX is an Equal Opportunity employer including disabilities and veterans.
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Account Manager
to lead our managed services team, acting as the primary liaison between our clients and technical delivery teams. In this pivotal role, you will drive client satisfaction, retention, and growth by understanding customer objectives, aligning our cloud and digital transformation solutions to their needs, and delivering exceptional service across diverse managed environments. You will be responsible for maintaining and expanding client relationships within the State & Local sector, supporting ongoing operations, and identifying new opportunities to enhance and broaden our managed services footprint. You’ll collaborate cross‑functionally—with engineers, architects, and service teams—to ensure seamless delivery and high standards, positioning SMX as a trusted technology advisor for our clients. This is a hybrid position with up to 25‑30% in person at customer and/or corporate facilities primarily in Columbia, SC.
Responsibilities
Provide effective leadership and bring extensive technical and managerial experience to all facets of leading the account with a focus on the State & Local customer.
Drive and coordinate new sales opportunities across State & Local, leading winning proposal efforts, and support tracking of key growth metrics.
Manage business development across target markets with primary focus on State & Local customers.
Own the winning proposal process, including P/L management of the State & Local portfolio.
Develop creative business solutions across diverse technologies, delivery, and pricing models.
Leverage relationships with AWS, Microsoft Azure, and other leading technology platforms.
Establish and maintain C‑level relationships across the portfolio, including customer, partner, and industry organizations.
Drive high performance standards across operations, develop talent, and implement growth programs.
Communicate effectively, articulating new strategies and tactics for the marketplace.
Required Skills & Experience
Bachelor's Degree in a technical or business‑related discipline, or equivalent combination of education, professional training, or work/military experience.
7–10 years of experience in the State and Local space working with CIOs, CTOs, program managers and other stakeholders.
5+ years of experience working within an IT Service Management Framework; one or more ITIL certifications.
Self‑starter with demonstrated experience in managing and completing tasks on time.
Ability to manage multiple tasks simultaneously across the acquisition life‑cycle.
Strong communication and presentation skills, translating client mission needs into business opportunities.
Demonstrated ability to build relationships and work as part of a highly dynamic team.
Desired Skills & Experience
Industry certifications (e.g., AWS, Azure, or GCP) are a strong plus.
Knowledge of regulatory compliance standards (e.g., HIPAA, SOC 2) is advantageous.
Demonstrated ability to build relationships and work as part of a highly dynamic team.
Application Deadline 5‑2‑2026
Salary $120,600 – $180,900 USD
Equal Opportunity Employer SMX is an Equal Opportunity employer including disabilities and veterans.
#J-18808-Ljbffr