Account Manager
Pro-Active Engineering, Schey Acres, WI, United States
Pro-Active Engineering is seeking
Account Manager - Electronics Manufacturing
to join our team. This role is responsible for developing, expanding, and maintaining high-level strategic relationships with assigned key customers. The Account Manager focuses on understanding each customer's business deeply and fostering strong executive‑to‑executive and department‑to‑department relationships. He or she remains hands‑off in transactional activities, partnering with our Inside Sales Team and instead serves as a strategic partner, growth advocate, and internal champion.
Essential Functions
Strategic Relationship Development
Build and maintain high‑level relationships with customer leadership and bridge gaps between organizations.
Facilitate introductions between Pro‑Active Engineering leaders and customer counterparts.
Represent Pro‑Active Engineering as a trusted partner and advisor.
Account Expertise & Customer Understanding
Develop deep understanding of each customer's business model, products, and goals and anticipate their needs.
Understand how customers place orders, manage forecasts, and sell their business.
Document account‑specific preferences and operational tendencies.
Evaluate account health and growth potential regularly.
Growth Planning & Playbook Ownership
Grow accounts strategically and consistently.
Create and maintain customer‑specific playbooks.
Outline growth targets, contacts, risks, gaps, and opportunities.
Establish timeline‑driven action plans with measurable milestones.
Support Pro‑Active Engineering's revenue and partnership goals.
Internal Escalation & Collaboration
Identify NPIs, prototypes, and new production requiring cross‑functional engagement.
Identify obstacles early and drive solutions.
Collaborate with Engineering, Quality, Program Management, and Operations.
Ensure internal alignment on customer expectations and strategy.
Customer Advocacy
Serve as the voice of the customer within the organization.
Surface risks or opportunities early.
Ensure satisfaction through proactive strategic support.
Competencies
Attention to Detail
Customer Focus
Building Relationships
Business Acumen
Problem Solving
Communication and Listening Proficiency
Organizational Skills
Collaboration
Continuous Improvement
Technical Capacity
Travel Some travel to customers or events is expected for this position (approximately 20%).
Required Education and Experience
High School Diploma or equivalent.
5+ years of account management or customer‑facing experience in technical manufacturing.
Proficient with Microsoft Office (Outlook, Excel, PowerPoint), ERP Systems, and Sales Software.
Understanding customer markets.
Experience developing growth strategies and execution plans.
Preferred Education and Experience
Associate's Degree in a related field.
Familiar with electronic assembly.
Experience working with Sales Force.
Mechanical aptitude.
Compensation and Benefits Pro‑Active Engineering offers a competitive wage based on experience and a generous benefits package to include health, dental, vision, life insurance, short and long‑term disability, retirement plan with a company match, FSA, paid vacation, sick days, holidays and Gain Sharing bonuses.
Pro‑Active Engineering is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, or any other category protected by law.
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Account Manager - Electronics Manufacturing
to join our team. This role is responsible for developing, expanding, and maintaining high-level strategic relationships with assigned key customers. The Account Manager focuses on understanding each customer's business deeply and fostering strong executive‑to‑executive and department‑to‑department relationships. He or she remains hands‑off in transactional activities, partnering with our Inside Sales Team and instead serves as a strategic partner, growth advocate, and internal champion.
Essential Functions
Strategic Relationship Development
Build and maintain high‑level relationships with customer leadership and bridge gaps between organizations.
Facilitate introductions between Pro‑Active Engineering leaders and customer counterparts.
Represent Pro‑Active Engineering as a trusted partner and advisor.
Account Expertise & Customer Understanding
Develop deep understanding of each customer's business model, products, and goals and anticipate their needs.
Understand how customers place orders, manage forecasts, and sell their business.
Document account‑specific preferences and operational tendencies.
Evaluate account health and growth potential regularly.
Growth Planning & Playbook Ownership
Grow accounts strategically and consistently.
Create and maintain customer‑specific playbooks.
Outline growth targets, contacts, risks, gaps, and opportunities.
Establish timeline‑driven action plans with measurable milestones.
Support Pro‑Active Engineering's revenue and partnership goals.
Internal Escalation & Collaboration
Identify NPIs, prototypes, and new production requiring cross‑functional engagement.
Identify obstacles early and drive solutions.
Collaborate with Engineering, Quality, Program Management, and Operations.
Ensure internal alignment on customer expectations and strategy.
Customer Advocacy
Serve as the voice of the customer within the organization.
Surface risks or opportunities early.
Ensure satisfaction through proactive strategic support.
Competencies
Attention to Detail
Customer Focus
Building Relationships
Business Acumen
Problem Solving
Communication and Listening Proficiency
Organizational Skills
Collaboration
Continuous Improvement
Technical Capacity
Travel Some travel to customers or events is expected for this position (approximately 20%).
Required Education and Experience
High School Diploma or equivalent.
5+ years of account management or customer‑facing experience in technical manufacturing.
Proficient with Microsoft Office (Outlook, Excel, PowerPoint), ERP Systems, and Sales Software.
Understanding customer markets.
Experience developing growth strategies and execution plans.
Preferred Education and Experience
Associate's Degree in a related field.
Familiar with electronic assembly.
Experience working with Sales Force.
Mechanical aptitude.
Compensation and Benefits Pro‑Active Engineering offers a competitive wage based on experience and a generous benefits package to include health, dental, vision, life insurance, short and long‑term disability, retirement plan with a company match, FSA, paid vacation, sick days, holidays and Gain Sharing bonuses.
Pro‑Active Engineering is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, or any other category protected by law.
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