Customer Account Manager II Electronics
Pro-Active Engineering, Schey Acres, WI, United States
Customer Account Manager II - Electronics Manufacturing
Pro-Active Engineering is seeking a Customer Account Manager II - Electronics Manufacturing to join our team. This role is a front-line point of contact for customers and helps coordinate communication between departments to ensure accurate and timely delivery of products. This role plays a key role in handling larger accounts, mentoring junior team members, and ensuring smooth operations across customer service functions.
Essential Functions
Be the main point of contact for assigned customer accounts.
Manage a larger volume of customer accounts, including high-value or high-complexity clients.
Respond promptly and professionally to customer inquiries and complaints.
Act as a first escalation point for customer or internal process‑related issues.
Maintain job status and communicate progress with customers or sales reps.
Receive and process RFQs (Request for Quotation) and purchase orders.
Review and improve accuracy of RFQs and onboarding documentation.
Follow up on missing information to ensure accurate quote development.
Coordinate information transfer between the customer and all internal departments.
Assist in streamlining communication across departments for better order flow.
Validate purchase order details and confirm feasibility.
Send order acknowledgments once POs are approved and entered into the ERP system.
Keep ERP system updated with job notes, daily tasks, and order status.
Track and expedite late orders to ensure customer satisfaction.
Manage and document order changes or variances due to customer revisions or missing information.
Proactively contribute to process improvement initiatives and cross‑team collaboration.
Competencies
Attention to Detail
Customer Focus
Problem Solving
Communication and Listening Proficiency
Organizational Skills
Cross‑Functional Collaboration
Technical Capacity
Peer Leadership
Conflict Resolution
Continuous
Education and Experience
Associate Degree in a related field.
3+ years of experience in account management, preferably in manufacturing.
Strong working knowledge of ERP and CRM tools (SalesForce highly preferred).
Demonstrated experience training or mentoring team members.
Familiarity with electronics manufacturing and quoting processes.
Compensation and Benefits
Competitive wage based on experience.
Health, dental, vision, and life insurance coverage.
Short‑ and long‑term disability.
Retirement plan with a company match.
FSA.
Paid vacation, sick days, holidays, and Gain Sharing bonuses.
Equal Employment Opportunity Pro-Active Engineering is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, or any other category protected by law.
Application Instructions Apply Online: ipc.us/t/CFE9C335B92F4EF0
#J-18808-Ljbffr
Essential Functions
Be the main point of contact for assigned customer accounts.
Manage a larger volume of customer accounts, including high-value or high-complexity clients.
Respond promptly and professionally to customer inquiries and complaints.
Act as a first escalation point for customer or internal process‑related issues.
Maintain job status and communicate progress with customers or sales reps.
Receive and process RFQs (Request for Quotation) and purchase orders.
Review and improve accuracy of RFQs and onboarding documentation.
Follow up on missing information to ensure accurate quote development.
Coordinate information transfer between the customer and all internal departments.
Assist in streamlining communication across departments for better order flow.
Validate purchase order details and confirm feasibility.
Send order acknowledgments once POs are approved and entered into the ERP system.
Keep ERP system updated with job notes, daily tasks, and order status.
Track and expedite late orders to ensure customer satisfaction.
Manage and document order changes or variances due to customer revisions or missing information.
Proactively contribute to process improvement initiatives and cross‑team collaboration.
Competencies
Attention to Detail
Customer Focus
Problem Solving
Communication and Listening Proficiency
Organizational Skills
Cross‑Functional Collaboration
Technical Capacity
Peer Leadership
Conflict Resolution
Continuous
Education and Experience
Associate Degree in a related field.
3+ years of experience in account management, preferably in manufacturing.
Strong working knowledge of ERP and CRM tools (SalesForce highly preferred).
Demonstrated experience training or mentoring team members.
Familiarity with electronics manufacturing and quoting processes.
Compensation and Benefits
Competitive wage based on experience.
Health, dental, vision, and life insurance coverage.
Short‑ and long‑term disability.
Retirement plan with a company match.
FSA.
Paid vacation, sick days, holidays, and Gain Sharing bonuses.
Equal Employment Opportunity Pro-Active Engineering is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, or any other category protected by law.
Application Instructions Apply Online: ipc.us/t/CFE9C335B92F4EF0
#J-18808-Ljbffr