Enterprise Systems Administrator
IPA, Peachtree Corners, GA, United States
Enterprise Systems Administrator
Location:
Duluth, GA
Department:
Information Technology
Reports to:
Director, IT & Cybersecurity
Direct Reports:
none
Type:
Full-Time
Status:
Exempt
Schedule:
M-F (on-site) 8:00AM - 5:00PM
Salary:
$77,400-$90,000 + Bonus Eligible
The Role
We're seeking an Enterprise Systems Administrator to serve as our primary Salesforce platform owner and strategic IT partner, responsible for the administration, optimization, and evolution of our Salesforce ecosystem while providing critical enterprise technology support across our organization. This is an opportunity to own end-to-end Salesforce administration, drive platform innovation through automation and integrations, and serve as a key technical resource supporting approximately 150 employees and customer-facing systems.
As our Salesforce subject matter expert, you'll translate business requirements into scalable technical solutions, manage complex integrations with ERP and business systems, build analytics that drive decision-making, and provide escalation-level support for critical IT issues. This role combines deep Salesforce expertise with broad IT knowledge, making it ideal for a technical problem-solver who thrives at the intersection of business needs and technology enablement.
What You'll Do Serve as IPA's primary Salesforce administrator, owning platform configuration, customization, and optimization to support sales, service, and business operations across the organization. Design and implement Salesforce automation using Flow, process builders, and declarative tools to streamline workflows and improve user productivity. Manage Salesforce user administration including profiles, permission sets, roles, security settings, and end-user training to ensure effective platform adoption. Build and maintain reports, dashboards, and analytics that provide actionable insights to stakeholders across departments and support data-driven decision-making. Own Salesforce integrations with connected business systems (Rootstock ERP, Certinia, etc.), ensuring seamless data flow and system reliability. Lead Salesforce release management, sandbox administration, and production deployments while maintaining comprehensive documentation of configurations and customizations. Serve as the escalation point for complex technical issues, troubleshooting hardware, software, network, and application problems across enterprise systems. Administer Microsoft 365 and Azure cloud environments, manage user provisioning/deprovisioning, and support remote employees with connectivity and access solutions. Partner with vendors and stakeholders to evaluate, implement, and optimize technology solutions that align with business requirements and operational efficiency. Maintain IT documentation, asset inventory, network diagrams, and disaster recovery procedures to ensure business continuity and operational excellence. What You Bring
Bachelor's degree in Information Technology, Computer Science, Computer Engineering, or a related field. 3+ years of Salesforce administration experience with proven ability to configure, customize, and optimize the platform to meet business requirements. Salesforce Certified Administrator credential (required); additional certifications in Revenue Cloud, Service Cloud, or Agentforce strongly preferred. 3+ years of general IT support experience, including help desk, desktop support, or systems administration. Experience managing Salesforce integrations with ERP systems and connected business applications; Rootstock experience is a plus. Strong technical foundation in Microsoft 365, Azure cloud platforms, and enterprise infrastructure administration. Excellent problem-solving and analytical skills with the ability to translate business requirements into scalable technical solutions. Strong communication skills with the ability to explain technical concepts to non-technical audiences and provide effective end-user training and support. You'll Excel If You:
Think systematically while executing with technical precision and attention to detail. Thrive in collaborative environments and enjoy partnering with business stakeholders to understand needs and deliver solutions. Use data, analytics, and reporting to drive insights, optimize processes, and improve system performance. Are passionate about user experience, platform optimization, and building technology solutions that employees trust and value. Adapt quickly, operate independently, and bring creativity to complex technical challenges such as integration troubleshooting and automation design Take ownership of critical systems with a strong sense of accountability and commitment to operational excellence. What We Offer:
Direct partnership with IT leadership and cross-functional teams to align system solutions with operational needs and business growth. Professional development within a growing IT team committed to innovation and continuous improvement. Competitive compensation and comprehensive benefits package. A mission-driven culture where your work directly ensures system reliability and operational continuity, supporting IPA's purpose: improving infection prevention and operational efficiency in healthcare. Why Join IPA?:
At IPA, you're not just joining a company, you're joining a mission-driven, inclusive culture dedicated to improving infection prevention and operational efficiency in healthcare. We invest in our people with meaningful work, a collaborative environment, and benefits that support both your personal and professional success.
When you join IPA, you'll enjoy:
Generous paid time off
and company holidays Comprehensive healthcare coverage:
medical, dental, vision, and Telemedicine Health Savings Account (HSA)
with
company contributions , plus optional FSA plans Company-paid life and disability insurance 401(k) with company match
to support your retirement goals Employee Stock Purchase Plan (ESPP)
own a piece of what you're building Tuition reimbursement
to support continued learning and development Paid parental leave
for when your family grows
At IPA, we believe your career should be both meaningful and sustainable. If you're ready to make a real-world impact and grow with a company that invests in you, we'd love to meet you.
Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.
Location:
Duluth, GA
Department:
Information Technology
Reports to:
Director, IT & Cybersecurity
Direct Reports:
none
Type:
Full-Time
Status:
Exempt
Schedule:
M-F (on-site) 8:00AM - 5:00PM
Salary:
$77,400-$90,000 + Bonus Eligible
The Role
We're seeking an Enterprise Systems Administrator to serve as our primary Salesforce platform owner and strategic IT partner, responsible for the administration, optimization, and evolution of our Salesforce ecosystem while providing critical enterprise technology support across our organization. This is an opportunity to own end-to-end Salesforce administration, drive platform innovation through automation and integrations, and serve as a key technical resource supporting approximately 150 employees and customer-facing systems.
As our Salesforce subject matter expert, you'll translate business requirements into scalable technical solutions, manage complex integrations with ERP and business systems, build analytics that drive decision-making, and provide escalation-level support for critical IT issues. This role combines deep Salesforce expertise with broad IT knowledge, making it ideal for a technical problem-solver who thrives at the intersection of business needs and technology enablement.
What You'll Do Serve as IPA's primary Salesforce administrator, owning platform configuration, customization, and optimization to support sales, service, and business operations across the organization. Design and implement Salesforce automation using Flow, process builders, and declarative tools to streamline workflows and improve user productivity. Manage Salesforce user administration including profiles, permission sets, roles, security settings, and end-user training to ensure effective platform adoption. Build and maintain reports, dashboards, and analytics that provide actionable insights to stakeholders across departments and support data-driven decision-making. Own Salesforce integrations with connected business systems (Rootstock ERP, Certinia, etc.), ensuring seamless data flow and system reliability. Lead Salesforce release management, sandbox administration, and production deployments while maintaining comprehensive documentation of configurations and customizations. Serve as the escalation point for complex technical issues, troubleshooting hardware, software, network, and application problems across enterprise systems. Administer Microsoft 365 and Azure cloud environments, manage user provisioning/deprovisioning, and support remote employees with connectivity and access solutions. Partner with vendors and stakeholders to evaluate, implement, and optimize technology solutions that align with business requirements and operational efficiency. Maintain IT documentation, asset inventory, network diagrams, and disaster recovery procedures to ensure business continuity and operational excellence. What You Bring
Bachelor's degree in Information Technology, Computer Science, Computer Engineering, or a related field. 3+ years of Salesforce administration experience with proven ability to configure, customize, and optimize the platform to meet business requirements. Salesforce Certified Administrator credential (required); additional certifications in Revenue Cloud, Service Cloud, or Agentforce strongly preferred. 3+ years of general IT support experience, including help desk, desktop support, or systems administration. Experience managing Salesforce integrations with ERP systems and connected business applications; Rootstock experience is a plus. Strong technical foundation in Microsoft 365, Azure cloud platforms, and enterprise infrastructure administration. Excellent problem-solving and analytical skills with the ability to translate business requirements into scalable technical solutions. Strong communication skills with the ability to explain technical concepts to non-technical audiences and provide effective end-user training and support. You'll Excel If You:
Think systematically while executing with technical precision and attention to detail. Thrive in collaborative environments and enjoy partnering with business stakeholders to understand needs and deliver solutions. Use data, analytics, and reporting to drive insights, optimize processes, and improve system performance. Are passionate about user experience, platform optimization, and building technology solutions that employees trust and value. Adapt quickly, operate independently, and bring creativity to complex technical challenges such as integration troubleshooting and automation design Take ownership of critical systems with a strong sense of accountability and commitment to operational excellence. What We Offer:
Direct partnership with IT leadership and cross-functional teams to align system solutions with operational needs and business growth. Professional development within a growing IT team committed to innovation and continuous improvement. Competitive compensation and comprehensive benefits package. A mission-driven culture where your work directly ensures system reliability and operational continuity, supporting IPA's purpose: improving infection prevention and operational efficiency in healthcare. Why Join IPA?:
At IPA, you're not just joining a company, you're joining a mission-driven, inclusive culture dedicated to improving infection prevention and operational efficiency in healthcare. We invest in our people with meaningful work, a collaborative environment, and benefits that support both your personal and professional success.
When you join IPA, you'll enjoy:
Generous paid time off
and company holidays Comprehensive healthcare coverage:
medical, dental, vision, and Telemedicine Health Savings Account (HSA)
with
company contributions , plus optional FSA plans Company-paid life and disability insurance 401(k) with company match
to support your retirement goals Employee Stock Purchase Plan (ESPP)
own a piece of what you're building Tuition reimbursement
to support continued learning and development Paid parental leave
for when your family grows
At IPA, we believe your career should be both meaningful and sustainable. If you're ready to make a real-world impact and grow with a company that invests in you, we'd love to meet you.
Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.