Loan Servicing Lead
Tata Consultancy Services, Cincinnati, OH, United States
The team leader is responsible for managing the team involved in auditing end to end mortgage life cycle comprising active & default servicing activities (Eg. Foreclosure, Bankruptcy, Cashiering, Escrow, Loss Mitigation, Claims, Property preservation, HELOC etc.)
Responsibilities
Maintain monthly performance measurements: Timeliness, production goals, compliance/regulatory, and customer satisfaction
Manages the day-to-day operations of the mortgage servicing associates. Ensures compliance with state and federal lending laws and investor guidelines
Develops, analyzes, and completes monthly reports in order to track and monitor production, efficiency, compliance with investor guidelines against stated objectives and associate quality against established standards
Disseminates policies, procedures, and announcements to staff in a timely manner and conducts regular and recurring meetings with staff in order to build an effective communication flow.
Maintain quality and production standards as defined by business. Perform other job-related duties and special projects as required.
Develops performance standards and measurements for staff in order to accurately assess actual performance against established goals.
Additional responsibilities of the TL includes
Maintaining service level standards
Perform internal Quality check, providing floor support and feedback to other staff.
Responding to all emails efficiently
Person Specification Knowledge/Experience
Minimum 1-3 years of Team Handling experience
Minimum 5-8 years of US Mortgage active as well as default servicing experience
Strong communication skills, verbal and written.
Strong analytical skills
Demonstrated ability to resolve complicated issues as they arise.
Proven organizational skills and demonstrated ability to prioritize and multi-task.
Skills
Flexible (Willingness to work in night shift)
Knowledge of MS Office
Positive and flexible attitude
Good Team Player/Strong Interpersonal skills
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Responsibilities
Maintain monthly performance measurements: Timeliness, production goals, compliance/regulatory, and customer satisfaction
Manages the day-to-day operations of the mortgage servicing associates. Ensures compliance with state and federal lending laws and investor guidelines
Develops, analyzes, and completes monthly reports in order to track and monitor production, efficiency, compliance with investor guidelines against stated objectives and associate quality against established standards
Disseminates policies, procedures, and announcements to staff in a timely manner and conducts regular and recurring meetings with staff in order to build an effective communication flow.
Maintain quality and production standards as defined by business. Perform other job-related duties and special projects as required.
Develops performance standards and measurements for staff in order to accurately assess actual performance against established goals.
Additional responsibilities of the TL includes
Maintaining service level standards
Perform internal Quality check, providing floor support and feedback to other staff.
Responding to all emails efficiently
Person Specification Knowledge/Experience
Minimum 1-3 years of Team Handling experience
Minimum 5-8 years of US Mortgage active as well as default servicing experience
Strong communication skills, verbal and written.
Strong analytical skills
Demonstrated ability to resolve complicated issues as they arise.
Proven organizational skills and demonstrated ability to prioritize and multi-task.
Skills
Flexible (Willingness to work in night shift)
Knowledge of MS Office
Positive and flexible attitude
Good Team Player/Strong Interpersonal skills
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