Tailormade Travel Consultant
Abercrombie & Kent USA, Downers Grove, IL, United States
The Travel Consultant is responsible for designing, pricing, and selling itineraries tailored to meet guest requirements and expectations.
Responsibilities And Accountabilities
Develop and maintain a network of existing and new clientele through outbound sales calls in order to build relationships
Actively manage guest relationships with a variety of touch points (i.e., acknowledge birthdays, anniversaries, etc.)
Design custom Tailormade itineraries in consultation with guests and Travel Agents
Evaluate pricing received from DMC or Third-Party suppliers to ensure value (A&K value and price value)
Communicate and advocate product and price value in support of successful conversions
Confirm required services with DMC and Third-Party suppliers
Manage all financial aspects of booking in Travel Studio according to company guidelines
Ensure all Travel Studio and OneIs booking details are complete and accurate in accordance with department guidelines
Maximize conversions by following up on Option Quote and Quote Pending bookings in CRM within the established timeframe
Demonstrate competency of destination knowledge
Research flight schedules, hotel availability, and other Sabre procedures as necessary
Meet or exceed established A&K Service standards
Maintain a minimum number of hours available on the phone per department guidelines
Make recommendations for process, procedure, and technology improvements
Collaborate with Sales Assistants to coordinate all pre- and final documents, and assist with guest/TA contact
Collaborate with internal departments to facilitate the booking process and sales
Assist Guest Relations on post-tour issues to ensure guest satisfaction is maintained
Sales projects as determined by management
Skills And Abilities
Excellent verbal and written communication skills with an emphasis on telephone sales
Detail-oriented with excellent organizational skills and ability to multitask
Strong worldwide geographic, destination, cultural, and world affairs knowledge
Drive to achieve results, initiate personal goals, and close sales
Intermediate computer skills required (Microsoft Office) and the ability to quickly master new technologies
Good judgment and problem-solving skills
Ability to work in a team environment
Excellent inter-personal skills
Must be able to read/write/speak in English
Education And Additional Experience
Associate or bachelor’s degree preferred or equivalent experience
Two years of travel industry experience required
Two years of sales experience required
Special Requirements
Evening, weekend, and approved overtime may be required
Domestic travel in conjunction with the Sales Director's sales calls
International travel may be required (and maintain a current passport)
Salary Range
$49,000 - $53,000; with additional earning potential through sales incentives.
A&K offers a large portfolio of competitive benefits to all eligible, full-time employees. Some benefits are provided at no cost to the employee, such as group life insurance, short-term and long-term disability, and travel discounts. Other elective benefits include medical, dental, and vision insurance, supplemental life insurance, pre-tax healthcare and dependent FSAs, and a 401(k) plan with a generous company match.
EEO Statement Abercrombie & Kent is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.
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Responsibilities And Accountabilities
Develop and maintain a network of existing and new clientele through outbound sales calls in order to build relationships
Actively manage guest relationships with a variety of touch points (i.e., acknowledge birthdays, anniversaries, etc.)
Design custom Tailormade itineraries in consultation with guests and Travel Agents
Evaluate pricing received from DMC or Third-Party suppliers to ensure value (A&K value and price value)
Communicate and advocate product and price value in support of successful conversions
Confirm required services with DMC and Third-Party suppliers
Manage all financial aspects of booking in Travel Studio according to company guidelines
Ensure all Travel Studio and OneIs booking details are complete and accurate in accordance with department guidelines
Maximize conversions by following up on Option Quote and Quote Pending bookings in CRM within the established timeframe
Demonstrate competency of destination knowledge
Research flight schedules, hotel availability, and other Sabre procedures as necessary
Meet or exceed established A&K Service standards
Maintain a minimum number of hours available on the phone per department guidelines
Make recommendations for process, procedure, and technology improvements
Collaborate with Sales Assistants to coordinate all pre- and final documents, and assist with guest/TA contact
Collaborate with internal departments to facilitate the booking process and sales
Assist Guest Relations on post-tour issues to ensure guest satisfaction is maintained
Sales projects as determined by management
Skills And Abilities
Excellent verbal and written communication skills with an emphasis on telephone sales
Detail-oriented with excellent organizational skills and ability to multitask
Strong worldwide geographic, destination, cultural, and world affairs knowledge
Drive to achieve results, initiate personal goals, and close sales
Intermediate computer skills required (Microsoft Office) and the ability to quickly master new technologies
Good judgment and problem-solving skills
Ability to work in a team environment
Excellent inter-personal skills
Must be able to read/write/speak in English
Education And Additional Experience
Associate or bachelor’s degree preferred or equivalent experience
Two years of travel industry experience required
Two years of sales experience required
Special Requirements
Evening, weekend, and approved overtime may be required
Domestic travel in conjunction with the Sales Director's sales calls
International travel may be required (and maintain a current passport)
Salary Range
$49,000 - $53,000; with additional earning potential through sales incentives.
A&K offers a large portfolio of competitive benefits to all eligible, full-time employees. Some benefits are provided at no cost to the employee, such as group life insurance, short-term and long-term disability, and travel discounts. Other elective benefits include medical, dental, and vision insurance, supplemental life insurance, pre-tax healthcare and dependent FSAs, and a 401(k) plan with a generous company match.
EEO Statement Abercrombie & Kent is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.
#J-18808-Ljbffr