Network/Systems Administrator I - Messaging
Fusionmastech, Hampton, VA, United States
Description
A successful Messaging and Collaboration Administrator candidate will have
A basic understanding of exchange services management in a hybrid on-prem and cloud environment
A basic understanding of Mail Flow, Disaster Recovery, Managed Availability, Messaging Policies, Compliance, Configuring Reporting & Logging, Mailbox migrations both on prem and cloud, and a deep understanding of SMTP.
Server 2016/2022 or Exchange server management experience
The ideal candidate will have
Experience with on-prem and cloud tools to include active directory, azure active directory, Cloud Exchange Admin Center (EAC), Microsoft Entra Identity, MFCMapi, MS Purview, M365 Defender, and PowerShell scripting and remedy ticketing system.
A strong troubleshooting background with the ability to assist with troubleshooting complex problems and issues with little to no supervision.
Strong Server management experience to include Exchange Servers
Strong mentorship skills
Key Tasks & Responsibilities
Remedy system - Incident, Work Order, Task, and Change request resolution
Providing customer support to help resolve end user technical issues
Managing user accounts in AD/Azure AD
Managing Distribution lists and shared mailboxes
Provide troubleshooting and policy documentation to local and external customers
Working with Tier III and other Tier II support groups
Ability to use Active Directory and Exchange tools for troubleshooting
Using PowerShell cmdlets and scripts to manage Exchange
Manage and provide support for customer mobile devices
Provide base support for Outlook and cloud mail services
Documenting incident resolution and providing customer updates
Understanding of the remedy ticketing system
Requirements 1-2 Years direct experience in the following:
Working in a helpdesk environment and providing customer support
Use and understanding of the remedy ticketing system
Account management using Active directory on-prem and Azure cloud environments
Troubleshooting customer mail issues in outlook or exchange
Understanding of Distribution lists, group mailboxes, and end user mailbox licensing
Understanding of Microsoft Windows server to include 2016/2019/2022
Certifications Required
Security+, or other qualifying IAT II certification.
Microsoft 365 Administrator or MS-102 certification within 120 days.
Desired Certifications
Microsoft 365: Messaging Administrator Associate
Microsoft 365: Administrator (MS-102)
Microsoft Azure Administrator Associate, AZ-104
Clearance
Active Secret Clearance
Other (Travel, Work Environment, etc)
The primary shift for this position is Monday – Friday between the operating hours of 0700 to 1700.
If a temporary schedule change is required to support operations, you will be provided with as much notice as the situation allows.
Certification requirements are subject to change at the government's direction. If this occurs you will have 120 days to become compliant.
#J-18808-Ljbffr
A basic understanding of exchange services management in a hybrid on-prem and cloud environment
A basic understanding of Mail Flow, Disaster Recovery, Managed Availability, Messaging Policies, Compliance, Configuring Reporting & Logging, Mailbox migrations both on prem and cloud, and a deep understanding of SMTP.
Server 2016/2022 or Exchange server management experience
The ideal candidate will have
Experience with on-prem and cloud tools to include active directory, azure active directory, Cloud Exchange Admin Center (EAC), Microsoft Entra Identity, MFCMapi, MS Purview, M365 Defender, and PowerShell scripting and remedy ticketing system.
A strong troubleshooting background with the ability to assist with troubleshooting complex problems and issues with little to no supervision.
Strong Server management experience to include Exchange Servers
Strong mentorship skills
Key Tasks & Responsibilities
Remedy system - Incident, Work Order, Task, and Change request resolution
Providing customer support to help resolve end user technical issues
Managing user accounts in AD/Azure AD
Managing Distribution lists and shared mailboxes
Provide troubleshooting and policy documentation to local and external customers
Working with Tier III and other Tier II support groups
Ability to use Active Directory and Exchange tools for troubleshooting
Using PowerShell cmdlets and scripts to manage Exchange
Manage and provide support for customer mobile devices
Provide base support for Outlook and cloud mail services
Documenting incident resolution and providing customer updates
Understanding of the remedy ticketing system
Requirements 1-2 Years direct experience in the following:
Working in a helpdesk environment and providing customer support
Use and understanding of the remedy ticketing system
Account management using Active directory on-prem and Azure cloud environments
Troubleshooting customer mail issues in outlook or exchange
Understanding of Distribution lists, group mailboxes, and end user mailbox licensing
Understanding of Microsoft Windows server to include 2016/2019/2022
Certifications Required
Security+, or other qualifying IAT II certification.
Microsoft 365 Administrator or MS-102 certification within 120 days.
Desired Certifications
Microsoft 365: Messaging Administrator Associate
Microsoft 365: Administrator (MS-102)
Microsoft Azure Administrator Associate, AZ-104
Clearance
Active Secret Clearance
Other (Travel, Work Environment, etc)
The primary shift for this position is Monday – Friday between the operating hours of 0700 to 1700.
If a temporary schedule change is required to support operations, you will be provided with as much notice as the situation allows.
Certification requirements are subject to change at the government's direction. If this occurs you will have 120 days to become compliant.
#J-18808-Ljbffr