Network/Systems Administrator I - Messaging
Fusion MasTech Inc., Hampton, VA, United States
Description
A successful Messaging and Collaboration Administrator candidate will have a basic understanding of Exchange services management in a hybrid on-premises and cloud environment, and a basic understanding of Mail Flow, Disaster Recovery, Managed Availability, Messaging Policies, Compliance, configuring reporting and logging, mailbox migrations both on-prem and cloud, and a deep understanding of SMTP. They should also have experience managing Server 2016/2022 or Exchange servers.
Basic understanding of Exchange services management in a hybrid on-prem and cloud environment
Basic understanding of Mail Flow, Disaster Recovery, Managed Availability, Messaging Policies, Compliance, configuring reporting & logging, mailbox migrations both on-prem and cloud, and deep understanding of SMTP
Server 2016/2022 or Exchange server management experience
Key Tasks & Responsibilities
Resolve remedy system: Incident, Work Order, Task, and Change request resolution
Provide customer support to resolve end user technical issues
Manage user accounts in AD/Azure AD
Manage distribution lists and shared mailboxes
Provide troubleshooting and policy documentation to local and external customers
Work with Tier III and other Tier II support groups
Use Active Directory and Exchange tools for troubleshooting
Use PowerShell cmdlets and scripts to manage Exchange
Manage and provide support for customer mobile devices
Provide base support for Outlook and cloud mail services
Document incident resolution and provide customer updates
Understand the remedy ticketing system
Requirements
1‑2 years of direct experience in a helpdesk environment and customer support
Use and understanding of the remedy ticketing system
Account management using Active Directory on-prem and Azure cloud environments
Troubleshooting customer mail issues in Outlook or Exchange
Understanding of distribution lists, group mailboxes, and end‑user mailbox licensing
Understanding of Microsoft Windows Server to include 2016/2019/2022
Certifications Required
Security+ or other qualifying IAT II certification
Microsoft 365 Administrator or MS‑102 certification within 120 days
Desired Certifications
Microsoft 365: Messaging Administrator Associate
Microsoft 365: Administrator (MS‑102)
Microsoft Azure Administrator Associate, AZ‑104
Clearance
Active Secret Clearance
Other (Travel, Work Environment, etc)
The primary shift is Monday – Friday between 0700 and 1700
If a temporary schedule change is required, you will be provided with as much notice as the situation allows
Certification requirements are subject to change per government direction; if this occurs, you will have 120 days to become compliant
#J-18808-Ljbffr
Basic understanding of Exchange services management in a hybrid on-prem and cloud environment
Basic understanding of Mail Flow, Disaster Recovery, Managed Availability, Messaging Policies, Compliance, configuring reporting & logging, mailbox migrations both on-prem and cloud, and deep understanding of SMTP
Server 2016/2022 or Exchange server management experience
Key Tasks & Responsibilities
Resolve remedy system: Incident, Work Order, Task, and Change request resolution
Provide customer support to resolve end user technical issues
Manage user accounts in AD/Azure AD
Manage distribution lists and shared mailboxes
Provide troubleshooting and policy documentation to local and external customers
Work with Tier III and other Tier II support groups
Use Active Directory and Exchange tools for troubleshooting
Use PowerShell cmdlets and scripts to manage Exchange
Manage and provide support for customer mobile devices
Provide base support for Outlook and cloud mail services
Document incident resolution and provide customer updates
Understand the remedy ticketing system
Requirements
1‑2 years of direct experience in a helpdesk environment and customer support
Use and understanding of the remedy ticketing system
Account management using Active Directory on-prem and Azure cloud environments
Troubleshooting customer mail issues in Outlook or Exchange
Understanding of distribution lists, group mailboxes, and end‑user mailbox licensing
Understanding of Microsoft Windows Server to include 2016/2019/2022
Certifications Required
Security+ or other qualifying IAT II certification
Microsoft 365 Administrator or MS‑102 certification within 120 days
Desired Certifications
Microsoft 365: Messaging Administrator Associate
Microsoft 365: Administrator (MS‑102)
Microsoft Azure Administrator Associate, AZ‑104
Clearance
Active Secret Clearance
Other (Travel, Work Environment, etc)
The primary shift is Monday – Friday between 0700 and 1700
If a temporary schedule change is required, you will be provided with as much notice as the situation allows
Certification requirements are subject to change per government direction; if this occurs, you will have 120 days to become compliant
#J-18808-Ljbffr