Marketing Analyst, Digital Operations
Sherwin-Williams, Cleveland, OH, United States
Job Description
Job duties include contact with other employees and access to confidential and proprietary information and/or other items of value. Such access may be supervised or unsupervised. The Company therefore has determined that a review of criminal history is necessary to protect the business and its operations, reputation, and the safety of its staff, employees, and business relationships.
Responsibilities
Incident Management: Support the day‑to‑day business operations and incident management of the digital experience that consists of websites, mobile apps, online procurement, digital in‑store, and includes content management, personalization, customer identity/login, eCommerce, pricing, promotions, order management, fraud monitoring and fulfillment spanning over the Consumer Brands Group and Paint Stores Group divisions.
Partner with Customer Service and Retail Store Operations on issue escalations, triage, resolution, and process improvements.
Release Management: Conduct User Acceptance Testing of E‑Business Operations related bug fixes and small enhancements in both CBG and PSG before they are released to production via code deployments. Triage and prioritize defects logged in release testing by partnering with QA and Digital Product Management teams.
Field Support and Enablement: Enable online access for Paint Stores Group national customers, demo digital tools upon request, intake issues from sales team and customers and resolve/log accordingly. Assist leadership in preparation for Paint Stores Group customer‑facing and/or district‑facing digital demos.
Reporting and Measurement: Manage weekly, monthly, and quarterly reporting of key E‑Business Operations metrics to distribute to various Marketing and IT stakeholders; maintain the E‑Business field‑facing content in internal marketing system; update and maintain the E‑Business Operations Standard Operating Procedure document in Confluence.
Fraud Prevention and Detection Support: Partner with Regional Loss Prevention directors, Customer Service, Digital Product Management and Digital Operations leadership to execute existing fraud prevention and detection measures, while considering ways to improve existing processes.
Qualifications Formal Education:
Bachelor’s Degree or Equivalent Experience.
Knowledge & Experience:
Minimum 1 year of Digital Operations experience.
Strong communication skills, both written and verbal.
Ability to work cross‑functionally and align teams on shared goals.
Strong analytical skills with a data‑driven approach to decision‑making.
Thrives in a fast‑paced work environment, keeping a positive attitude and fostering team spirit.
Good organization skills, with strong attention to detail.
Ability to consistently meet deadlines without compromising the quality of work.
Preferred:
Experience in eCommerce or digital online experience.
Sherwin‑Williams Paint Store Experience.
About Us
Life … with rewards, benefits and the flexibility to enhance your health and well‑being.
Career … with opportunities to learn, develop new skills and grow your contribution.
Connection … with an inclusive team and commitment to our own and broader communities.
It’s all here for you… let’s Create Your Possible.
At Sherwin‑Williams, part of our mission is to help our employees and their families live healthier, save smarter and feel better. This starts with a wide range of world‑class benefits designed for you.
Qualified applicants with arrest or conviction records will be considered for employment in accordance with applicable federal, state, and local laws including the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act where applicable.
Sherwin‑Williams is proud to be an Equal Employment Opportunity employer. All qualified candidates will receive consideration for employment and will not be discriminated against based on race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability, age, pregnancy, genetic information, creed, marital status or any other consideration prohibited by law or by contract.
As a VEVRAA Federal Contractor, Sherwin‑Williams requests state and local employment services delivery systems to provide priority referral of Protected Veterans.
Please be aware, Sherwin‑Williams recruiting team members will never request a candidate to provide a payment, ask for financial information, or sensitive personal information like national identification numbers, date of birth, or bank account numbers during the application process.
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Responsibilities
Incident Management: Support the day‑to‑day business operations and incident management of the digital experience that consists of websites, mobile apps, online procurement, digital in‑store, and includes content management, personalization, customer identity/login, eCommerce, pricing, promotions, order management, fraud monitoring and fulfillment spanning over the Consumer Brands Group and Paint Stores Group divisions.
Partner with Customer Service and Retail Store Operations on issue escalations, triage, resolution, and process improvements.
Release Management: Conduct User Acceptance Testing of E‑Business Operations related bug fixes and small enhancements in both CBG and PSG before they are released to production via code deployments. Triage and prioritize defects logged in release testing by partnering with QA and Digital Product Management teams.
Field Support and Enablement: Enable online access for Paint Stores Group national customers, demo digital tools upon request, intake issues from sales team and customers and resolve/log accordingly. Assist leadership in preparation for Paint Stores Group customer‑facing and/or district‑facing digital demos.
Reporting and Measurement: Manage weekly, monthly, and quarterly reporting of key E‑Business Operations metrics to distribute to various Marketing and IT stakeholders; maintain the E‑Business field‑facing content in internal marketing system; update and maintain the E‑Business Operations Standard Operating Procedure document in Confluence.
Fraud Prevention and Detection Support: Partner with Regional Loss Prevention directors, Customer Service, Digital Product Management and Digital Operations leadership to execute existing fraud prevention and detection measures, while considering ways to improve existing processes.
Qualifications Formal Education:
Bachelor’s Degree or Equivalent Experience.
Knowledge & Experience:
Minimum 1 year of Digital Operations experience.
Strong communication skills, both written and verbal.
Ability to work cross‑functionally and align teams on shared goals.
Strong analytical skills with a data‑driven approach to decision‑making.
Thrives in a fast‑paced work environment, keeping a positive attitude and fostering team spirit.
Good organization skills, with strong attention to detail.
Ability to consistently meet deadlines without compromising the quality of work.
Preferred:
Experience in eCommerce or digital online experience.
Sherwin‑Williams Paint Store Experience.
About Us
Life … with rewards, benefits and the flexibility to enhance your health and well‑being.
Career … with opportunities to learn, develop new skills and grow your contribution.
Connection … with an inclusive team and commitment to our own and broader communities.
It’s all here for you… let’s Create Your Possible.
At Sherwin‑Williams, part of our mission is to help our employees and their families live healthier, save smarter and feel better. This starts with a wide range of world‑class benefits designed for you.
Qualified applicants with arrest or conviction records will be considered for employment in accordance with applicable federal, state, and local laws including the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act where applicable.
Sherwin‑Williams is proud to be an Equal Employment Opportunity employer. All qualified candidates will receive consideration for employment and will not be discriminated against based on race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability, age, pregnancy, genetic information, creed, marital status or any other consideration prohibited by law or by contract.
As a VEVRAA Federal Contractor, Sherwin‑Williams requests state and local employment services delivery systems to provide priority referral of Protected Veterans.
Please be aware, Sherwin‑Williams recruiting team members will never request a candidate to provide a payment, ask for financial information, or sensitive personal information like national identification numbers, date of birth, or bank account numbers during the application process.
#J-18808-Ljbffr