Service Desk Specialist

A technology support firm located in Rock Hill, South Carolina, is seeking a Service Desk Tier 1 Analyst to provide first-level IT support. This role involves troubleshooting, diagnosing, and resolving IT incidents and service requests via phone and email. The ideal candidate should have 1-3 years of experience in a service desk role, along with an Associates degree in Information Technology or a related field. Responsibilities also include escalating issues to Tier II support and maintaining communication with customers and peers under pressure. #J-18808-Ljbffr