Customer Service Representative
24 Seven Talent, Los Angeles, CA, United States
We are seeking a detail-oriented, customer-obsessed Freelance Customer Service Associate to support a fast-growing women’s apparel brand. In this role, you will be on the front lines of the customer experience, helping shoppers feel confident in every interaction and purchase.
What You’ll Do:
Serve as a primary point of contact for customers via email, ticketing platforms, and social media DMs, providing timely and accurate responses.
Support the full post-purchase journey, including order status inquiries, returns, exchanges, and size or fit questions.
Process and troubleshoot orders through
Shopify and related systems , ensuring smooth resolution of customer issues.
Monitor shipment status—including lost, delayed, or damaged packages—and coordinate with warehouse and operations teams to resolve fulfillment issues.
Maintain accurate records of customer interactions, issue details, and resolutions in systems such as
HappyFox or similar CRM platforms .
Engage with customers on Instagram and other social platforms, communicating in a professional, on-brand voice.
Collaborate with
marketing, e-commerce, and operations teams
to relay customer feedback and ensure a seamless brand experience.
Identify recurring issues and trends and provide insights to help improve processes, policies, and FAQs.
What You Bring:
1–2 years of customer service experience , preferably within apparel, retail, or e-commerce.
Experience working with platforms such as
Shopify, Instagram, HappyFox, AfterShip , or similar customer service tools.
Strong written and verbal communication skills with a customer-first mindset.
Excellent organization and attention to detail, with the ability to manage high-volume inquiries efficiently.
A calm, professional demeanor and strong problem-solving abilities.
Enthusiasm for women’s fashion and a genuine passion for helping customers feel confident in their purchases.
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What You’ll Do:
Serve as a primary point of contact for customers via email, ticketing platforms, and social media DMs, providing timely and accurate responses.
Support the full post-purchase journey, including order status inquiries, returns, exchanges, and size or fit questions.
Process and troubleshoot orders through
Shopify and related systems , ensuring smooth resolution of customer issues.
Monitor shipment status—including lost, delayed, or damaged packages—and coordinate with warehouse and operations teams to resolve fulfillment issues.
Maintain accurate records of customer interactions, issue details, and resolutions in systems such as
HappyFox or similar CRM platforms .
Engage with customers on Instagram and other social platforms, communicating in a professional, on-brand voice.
Collaborate with
marketing, e-commerce, and operations teams
to relay customer feedback and ensure a seamless brand experience.
Identify recurring issues and trends and provide insights to help improve processes, policies, and FAQs.
What You Bring:
1–2 years of customer service experience , preferably within apparel, retail, or e-commerce.
Experience working with platforms such as
Shopify, Instagram, HappyFox, AfterShip , or similar customer service tools.
Strong written and verbal communication skills with a customer-first mindset.
Excellent organization and attention to detail, with the ability to manage high-volume inquiries efficiently.
A calm, professional demeanor and strong problem-solving abilities.
Enthusiasm for women’s fashion and a genuine passion for helping customers feel confident in their purchases.
#J-18808-Ljbffr