Customer Service Representative
24 Seven Talent, Los Angeles, CA, United States
We are seeking a detail-oriented, customer-obsessed Freelance Customer Service Associate to support a fast-growing womens apparel brand. In this role, you will be on the front lines of the customer experience, helping shoppers feel confident in every interaction and purchase.
What Youll Do:
Serve as a primary point of contact for customers via email, ticketing platforms, and social media DMs, providing timely and accurate responses.
Support the full post-purchase journey, including order status inquiries, returns, exchanges, and size or fit questions.
Process and troubleshoot orders through
Shopify and related systems , ensuring smooth resolution of customer issues. Monitor shipment statusincluding lost, delayed, or damaged packagesand coordinate with warehouse and operations teams to resolve fulfillment issues. Maintain accurate records of customer interactions, issue details, and resolutions in systems such as
HappyFox or similar CRM platforms . Engage with customers on Instagram and other social platforms, communicating in a professional, on-brand voice. Collaborate with
marketing, e-commerce, and operations teams
to relay customer feedback and ensure a seamless brand experience. Identify recurring issues and trends and provide insights to help improve processes, policies, and FAQs. What You Bring: 12 years of customer service experience , preferably within apparel, retail, or e-commerce. Experience working with platforms such as
Shopify, Instagram, HappyFox, AfterShip , or similar customer service tools. Strong written and verbal communication skills with a customer-first mindset. Excellent organization and attention to detail, with the ability to manage high-volume inquiries efficiently. A calm, professional demeanor and strong problem-solving abilities. Enthusiasm for womens fashion and a genuine passion for helping customers feel confident in their purchases.
Shopify and related systems , ensuring smooth resolution of customer issues. Monitor shipment statusincluding lost, delayed, or damaged packagesand coordinate with warehouse and operations teams to resolve fulfillment issues. Maintain accurate records of customer interactions, issue details, and resolutions in systems such as
HappyFox or similar CRM platforms . Engage with customers on Instagram and other social platforms, communicating in a professional, on-brand voice. Collaborate with
marketing, e-commerce, and operations teams
to relay customer feedback and ensure a seamless brand experience. Identify recurring issues and trends and provide insights to help improve processes, policies, and FAQs. What You Bring: 12 years of customer service experience , preferably within apparel, retail, or e-commerce. Experience working with platforms such as
Shopify, Instagram, HappyFox, AfterShip , or similar customer service tools. Strong written and verbal communication skills with a customer-first mindset. Excellent organization and attention to detail, with the ability to manage high-volume inquiries efficiently. A calm, professional demeanor and strong problem-solving abilities. Enthusiasm for womens fashion and a genuine passion for helping customers feel confident in their purchases.