Customer Service Representative (CD/IRA Support)
Regions Financial Corporation, Birmingham, AL, United States
Job Description:
At Regions, the Bank Operations Customer Service Representative responds to customer's inquiries or complaints regarding Bank Operations products or services.
Primary Responsibilities
Determines best method to resolve problems to ensure customer satisfaction and adherence to company policies
Coordinates problem resolution with appropriate departments
Informs customers of standard procedures or resolution of problem
Follows up, either verbally or in writing, to ensure customer satisfaction
Works with close supervision
This position requires the tracking of time and is eligible for overtime for hours worked in excess of 40 per week under the Fair Labor Standards Act.
Requirements
High School Diploma or GED
Preferences
Customer service or related experience
Skills and Competencies
Ability to work in a fast-paced environment
Basic computer skills
Excellent customer service skills
Proficiency in Microsoft Office (Excel, Word, PowerPoint, Outlook, etc.)
Strong verbal, written communication, and organizational skills
Strong work ethic and self-motivation
Demonstrates basic math proficiency , including the ability to:
Accurately calculate amounts using a calculator
Verify fees, penalties, interest, or balance-related figures
Double-check calculations to prevent errors impacting customers
Comfortable managing
frequent customer interactions
in a fast‑paced environment.
Strong attention to detail when resolving customer inquiries and documenting outcomes.
Able to follow
established procedures and policies
consistently.
Communicates clearly and professionally with customers and internal partners.
Receptive to coaching, feedback, and close supervision.
Reliable, accountable, and able to manage time effectively in a
time‑tracked role .
Maintains focus and accuracy while handling repetitive and detail‑oriented work.
Position Type
Full time
This is not a remote position. Proximity to Hoover, AL required.
Equal Opportunity Employer/including Disabled/Veterans
Location Details Riverchase Operations Center
Location Hoover, Alabama
#J-18808-Ljbffr
Primary Responsibilities
Determines best method to resolve problems to ensure customer satisfaction and adherence to company policies
Coordinates problem resolution with appropriate departments
Informs customers of standard procedures or resolution of problem
Follows up, either verbally or in writing, to ensure customer satisfaction
Works with close supervision
This position requires the tracking of time and is eligible for overtime for hours worked in excess of 40 per week under the Fair Labor Standards Act.
Requirements
High School Diploma or GED
Preferences
Customer service or related experience
Skills and Competencies
Ability to work in a fast-paced environment
Basic computer skills
Excellent customer service skills
Proficiency in Microsoft Office (Excel, Word, PowerPoint, Outlook, etc.)
Strong verbal, written communication, and organizational skills
Strong work ethic and self-motivation
Demonstrates basic math proficiency , including the ability to:
Accurately calculate amounts using a calculator
Verify fees, penalties, interest, or balance-related figures
Double-check calculations to prevent errors impacting customers
Comfortable managing
frequent customer interactions
in a fast‑paced environment.
Strong attention to detail when resolving customer inquiries and documenting outcomes.
Able to follow
established procedures and policies
consistently.
Communicates clearly and professionally with customers and internal partners.
Receptive to coaching, feedback, and close supervision.
Reliable, accountable, and able to manage time effectively in a
time‑tracked role .
Maintains focus and accuracy while handling repetitive and detail‑oriented work.
Position Type
Full time
This is not a remote position. Proximity to Hoover, AL required.
Equal Opportunity Employer/including Disabled/Veterans
Location Details Riverchase Operations Center
Location Hoover, Alabama
#J-18808-Ljbffr