Customer Service Representative (CD/IRA Support)
Regions Bank, Birmingham, AL, United States
Bank Operations Customer Service Representative
At Regions, the Bank Operations Customer Service Representative responds to customer's inquiries or complaints regarding Bank Operations products or services. Primary Responsibilities Determines best method to resolve problems to ensure customer satisfaction and adherence to company policies Coordinates problem resolution with appropriate departments Informs customers of standard procedures or resolution of problem Follows up, either verbally or in writing, to ensure customer satisfaction Works with close supervision This position requires the tracking of time and is eligible for overtime for hours worked in excess of 40 per week under the Fair Labor Standards Act. Requirements High School Diploma or GED Preferences Customer service or related experience Skills and Competencies Ability to work in a fast-paced environment Basic computer skills Excellent customer service skills Proficiency in Microsoft Office (Excel, Word, PowerPoint, Outlook, etc.) Strong verbal, written communication, and organizational skills Strong work ethic and self-motivation Demonstrates basic math proficiency , including the ability to: Accurately calculate amounts using a calculator Verify fees, penalties, interest, or balance-related figures Double-check calculations to prevent errors impacting customers Comfortable managing
frequent customer interactions
in a fast?paced environment. Strong attention to detail when resolving customer inquiries and documenting outcomes. Able to follow
established procedures and policies
consistently. Communicates clearly and professionally with customers and internal partners. Receptive to coaching, feedback, and close supervision. Reliable, accountable, and able to manage time effectively in a
time?tracked role . Maintains focus and accuracy while handling repetitive and detail?oriented work. This is not a remote position. Proximity to Hoover, AL required. Compensation Details Pay ranges are job specific and are provided as a point-of-market reference for compensation decisions. Other factors which directly impact pay for individual associates include: experience, skills, knowledge, contribution, job location and, most importantly, performance in the job role. As these factors vary by individuals, pay will also vary among individual associates within the same job. The target information listed below is based on the Metropolitan Statistical Area Market Range for where the position is located and level of the position. Job Range Target: Minimum: $37,750.00 USD Median: $44,940.00 USD Incentive Pay Plans: This job is not incentive eligible. Benefits Information Regions offers a benefits package that is flexible, comprehensive and recognizes that "one size does not fit all" for benefits-eligible associates. Paid Vacation/Sick Time 401K with Company Match Medical, Dental and Vision Benefits Disability Benefits Health Savings Account Flexible Spending Account Life Insurance Parental Leave Employee Assistance Program Associate Volunteer Program Please note, benefits and plans may be changed, amended, or terminated with respect to all or any class of associate at any time. Location Details
Riverchase Operations Center Location:
Hoover, Alabama Equal Opportunity Employer/including Disabled/Veterans
At Regions, the Bank Operations Customer Service Representative responds to customer's inquiries or complaints regarding Bank Operations products or services. Primary Responsibilities Determines best method to resolve problems to ensure customer satisfaction and adherence to company policies Coordinates problem resolution with appropriate departments Informs customers of standard procedures or resolution of problem Follows up, either verbally or in writing, to ensure customer satisfaction Works with close supervision This position requires the tracking of time and is eligible for overtime for hours worked in excess of 40 per week under the Fair Labor Standards Act. Requirements High School Diploma or GED Preferences Customer service or related experience Skills and Competencies Ability to work in a fast-paced environment Basic computer skills Excellent customer service skills Proficiency in Microsoft Office (Excel, Word, PowerPoint, Outlook, etc.) Strong verbal, written communication, and organizational skills Strong work ethic and self-motivation Demonstrates basic math proficiency , including the ability to: Accurately calculate amounts using a calculator Verify fees, penalties, interest, or balance-related figures Double-check calculations to prevent errors impacting customers Comfortable managing
frequent customer interactions
in a fast?paced environment. Strong attention to detail when resolving customer inquiries and documenting outcomes. Able to follow
established procedures and policies
consistently. Communicates clearly and professionally with customers and internal partners. Receptive to coaching, feedback, and close supervision. Reliable, accountable, and able to manage time effectively in a
time?tracked role . Maintains focus and accuracy while handling repetitive and detail?oriented work. This is not a remote position. Proximity to Hoover, AL required. Compensation Details Pay ranges are job specific and are provided as a point-of-market reference for compensation decisions. Other factors which directly impact pay for individual associates include: experience, skills, knowledge, contribution, job location and, most importantly, performance in the job role. As these factors vary by individuals, pay will also vary among individual associates within the same job. The target information listed below is based on the Metropolitan Statistical Area Market Range for where the position is located and level of the position. Job Range Target: Minimum: $37,750.00 USD Median: $44,940.00 USD Incentive Pay Plans: This job is not incentive eligible. Benefits Information Regions offers a benefits package that is flexible, comprehensive and recognizes that "one size does not fit all" for benefits-eligible associates. Paid Vacation/Sick Time 401K with Company Match Medical, Dental and Vision Benefits Disability Benefits Health Savings Account Flexible Spending Account Life Insurance Parental Leave Employee Assistance Program Associate Volunteer Program Please note, benefits and plans may be changed, amended, or terminated with respect to all or any class of associate at any time. Location Details
Riverchase Operations Center Location:
Hoover, Alabama Equal Opportunity Employer/including Disabled/Veterans