Enrollment Bursar Coordinator (aHEO)
City University of New York, New York, NY, United States
Enrollment Bursar Coordinator (aHEO)
The Graduate School of Public Health and Health Policy (CUNY SPH) is a leader in advancing population health through education, research, and public health practice. Located in Harlem, New York City, CUNY SPH is committed to health equity, social justice, and improving health outcomes in diverse urban communities.
POSITION DETAILS The Office of the Bursar seeks an experienced and detail-oriented Enrollment Bursar Coordinator (EBC) to support student financial operations. Reporting to the Bursar Director, this role is responsible for student accounts management, billing, accounts receivable, and financial transactions, while delivering high-quality service to students and internal stakeholders.
This position requires strong analytical ability, accuracy, and experience working in financial operations within higher education or a similar environment.
Key Responsibilities
Manage student accounts, including billing, payment processing, and account adjustments
Process and reconcile student payments and cashiering transactions in compliance with institutional policies and internal controls
Monitor student refunds, ensuring accuracy, compliance, and timely disbursement
Review and analyze student account balances, including financial aid, third-party contracts, and payment discrepancies
Assign and maintain third‑party contract (TPC) accounts including invoice generation and tracking
Support accounts receivable and collections processes, including monitoring aging reports and outstanding balances
Generate and maintain billing statements, financial reports, and reconciliation documentation
Collaborate with Business Office teams on reconciliations, chargebacks, and audit‑related activities, ensuring compliance and documentation readiness
Respond to student and stakeholder inquiries via multiple modes, providing clear guidance on tuition, fees, billing, and payment options
Partner with Financial Aid, Registrar, and Student Affairs to research and resolve complex student account issues
Maintain data integrity through accurate data entry and recordkeeping
Assist with mass communications (email campaigns, billing notices, collections outreach)
Maintain and update bursar website content, procedures, and internal documentation
QUALIFICATIONS Bachelor's Degree required.
Preferred Qualifications
Strong proficiency in Microsoft Excel (e.g., formulas, data analysis, reporting)
Experience working with PeopleSoft or similar Student Information Systems (SIS)
Demonstrated ability to analyze financial data and resolve discrepancies
Strong interpersonal, organizational, and analytical skills
Excellent customer service orientation
Ability to manage multiple tasks and meet deadlines
Experience with accounts receivable or student financial services
CUNY TITLE OVERVIEW
Performs processing, collection, reconciliation and maintenance of student receivables
Counsels students in meeting college financial obligations including current tuition, prior receivables and methods of payment; responds to student account inquiries
Maintains revenue files; prepares reports as required
Assists in the review of student accounts; identifies and reports delinquent accounts
May assist in the evaluation and verification of student eligibility for various loans and grants
Provides support to ensure the smooth flow of business operations and completion of required administrative tasks within the office; may supervise clerical and/or part‑time staff
Performs related duties as assigned.
CUNY TITLE Assistant to HEO
FLSA Non‑exempt
COMPENSATION AND BENEFITS Salary Range: $72,236 - $77,269 per annum
Salary commensurate with education and experience.
CUNY's benefits contribute significantly to total compensation, supporting health and wellness, financial well‑being, and professional development. We offer a range of health plans, competitive retirement/pension benefits and savings plans, tuition waivers for CUNY graduate study and generous paid time off. Our staff also benefits from the extensive academic, arts, and athletic programs on our campuses and the opportunity to participate in a lively, diverse academic community in one of the greatest cities in the world.
HOW TO APPLY Visit
www.cuny.edu , access the employment page, log in or create a new user account, and search for this vacancy using the Job ID or Title. Select "Apply Now" and provide the requested information.
Candidates should provide a resume, cover letter, and the names and contact information of 3 references.
Candidates must legally be authorized to work in the United States on a full‑time basis.
Until further notice work will be performed in a hybrid manner with 70% on site presence.
CLOSING DATE 4/17/2026
JOB SEARCH CATEGORY CUNY Job Posting: Managerial/Professional
EQUAL EMPLOYMENT OPPORTUNITY CUNY encourages people with disabilities, minorities, veterans and women to apply. At CUNY, Italian Americans are also included among our protected groups. Applicants and employees will not be discriminated against on the basis of any legally protected category, including sexual orientation or gender identity. EEO/AA/Vet/Disability Employer.
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POSITION DETAILS The Office of the Bursar seeks an experienced and detail-oriented Enrollment Bursar Coordinator (EBC) to support student financial operations. Reporting to the Bursar Director, this role is responsible for student accounts management, billing, accounts receivable, and financial transactions, while delivering high-quality service to students and internal stakeholders.
This position requires strong analytical ability, accuracy, and experience working in financial operations within higher education or a similar environment.
Key Responsibilities
Manage student accounts, including billing, payment processing, and account adjustments
Process and reconcile student payments and cashiering transactions in compliance with institutional policies and internal controls
Monitor student refunds, ensuring accuracy, compliance, and timely disbursement
Review and analyze student account balances, including financial aid, third-party contracts, and payment discrepancies
Assign and maintain third‑party contract (TPC) accounts including invoice generation and tracking
Support accounts receivable and collections processes, including monitoring aging reports and outstanding balances
Generate and maintain billing statements, financial reports, and reconciliation documentation
Collaborate with Business Office teams on reconciliations, chargebacks, and audit‑related activities, ensuring compliance and documentation readiness
Respond to student and stakeholder inquiries via multiple modes, providing clear guidance on tuition, fees, billing, and payment options
Partner with Financial Aid, Registrar, and Student Affairs to research and resolve complex student account issues
Maintain data integrity through accurate data entry and recordkeeping
Assist with mass communications (email campaigns, billing notices, collections outreach)
Maintain and update bursar website content, procedures, and internal documentation
QUALIFICATIONS Bachelor's Degree required.
Preferred Qualifications
Strong proficiency in Microsoft Excel (e.g., formulas, data analysis, reporting)
Experience working with PeopleSoft or similar Student Information Systems (SIS)
Demonstrated ability to analyze financial data and resolve discrepancies
Strong interpersonal, organizational, and analytical skills
Excellent customer service orientation
Ability to manage multiple tasks and meet deadlines
Experience with accounts receivable or student financial services
CUNY TITLE OVERVIEW
Performs processing, collection, reconciliation and maintenance of student receivables
Counsels students in meeting college financial obligations including current tuition, prior receivables and methods of payment; responds to student account inquiries
Maintains revenue files; prepares reports as required
Assists in the review of student accounts; identifies and reports delinquent accounts
May assist in the evaluation and verification of student eligibility for various loans and grants
Provides support to ensure the smooth flow of business operations and completion of required administrative tasks within the office; may supervise clerical and/or part‑time staff
Performs related duties as assigned.
CUNY TITLE Assistant to HEO
FLSA Non‑exempt
COMPENSATION AND BENEFITS Salary Range: $72,236 - $77,269 per annum
Salary commensurate with education and experience.
CUNY's benefits contribute significantly to total compensation, supporting health and wellness, financial well‑being, and professional development. We offer a range of health plans, competitive retirement/pension benefits and savings plans, tuition waivers for CUNY graduate study and generous paid time off. Our staff also benefits from the extensive academic, arts, and athletic programs on our campuses and the opportunity to participate in a lively, diverse academic community in one of the greatest cities in the world.
HOW TO APPLY Visit
www.cuny.edu , access the employment page, log in or create a new user account, and search for this vacancy using the Job ID or Title. Select "Apply Now" and provide the requested information.
Candidates should provide a resume, cover letter, and the names and contact information of 3 references.
Candidates must legally be authorized to work in the United States on a full‑time basis.
Until further notice work will be performed in a hybrid manner with 70% on site presence.
CLOSING DATE 4/17/2026
JOB SEARCH CATEGORY CUNY Job Posting: Managerial/Professional
EQUAL EMPLOYMENT OPPORTUNITY CUNY encourages people with disabilities, minorities, veterans and women to apply. At CUNY, Italian Americans are also included among our protected groups. Applicants and employees will not be discriminated against on the basis of any legally protected category, including sexual orientation or gender identity. EEO/AA/Vet/Disability Employer.
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