In-Room Dining Supervisor
Plazahotelelpaso, Boston, MA, United States
In-Room Dining Supervisor
Oversee IRD team operations to ensure daily functions are being met and Forbes standards are being followed.
Potential Career Path Outlet manager – Restaurant Supervisor/Restaurant Manager or Front Office Supervisor
Essential Job Functions
Develop training and test for both server and coordinator position in In-Room Dining
Point person for all new hire training
Ability to manage several tasks at a time and communicate orders to the In-Room Dining Servers.
Ensure necessary inventory of food and beverage and other supplies within budget and cost requirements.
Abide state, federal and corporate liquor requirements pertaining to serving alcoholic beverages.
Respond to customer needs, issues, comments and problems to ensure a quality experience and enhance future sales.
Report all communication to the immediate shift supervisor.
Manage and monitor product quality, service and guest satisfaction, resolving any issues accordingly.
Complete shift side work as outlined in the hotel’s operating policies and procedures.
Perform cash handling responsibilities in accordance with company policies and procedures.
Follow sustainability guidelines and practices related to HHM’s EarthView program.
Practice safe work habits, wear protective safety equipment and follow MSDS and OSHA standards.
Perform other duties as requested by management• Practice safe work habits, wear protective safety equipment and follow MSDS and OSHA standards.
Perform other duties as requested by management.
AM Supervisor Responsibilities Ordering/Receiving & Inventory
AM Supervisor is to not just plan for the day but for the week. They are to communicate with Purchasing Director and F&B Director for needs.
Examples above just a coordinator: Tea Kettles & Cords, Dog Bowls, Ice Buckets/Lids & Tongs, Wine Buckets, linen, ect.
Food/Bev/Paper Pars for traditional weekends and long weekends, holidays.
Confirm all items received or not available in pass down
Creating weekly inventory of above items and submit to FB Director weekly & we will order together.
Amenities
PM Supervisor will maintain the book but AM supervisor will have written SOP for amenity sheet & Req. making.
IRD Coordinators & Servers
Point Person for AM Training
Daily Breaks must be taken and finding coverage for server breaks
Forbes Training/Testing of staff is continuous
Work with Manger for Daily meeting (quick and informative)
PM Supervisor Responsibilities Ordering/Receiving & Inventory
Communicating with AM Supervisor what is needed for depleted items in PM
Work with Stewarding director to maintain all pars of silverware, plates, glasses. Communicate all items that need to be reordered, keep high stock of, ect.
Creating weekly inventory of above items and submit to FB Director weekly & we will order together.
Amenities
Amenity Standard Book – What are the Amenities, set up w/ pictures, where we place in the rooms, how we ring them up, how we tip out, what gets charged to the room/guests & what gets charged to the house
Work with FD Director & FB Director to create official verbiage for all amenities in process and the process as a whole.
Update/maintain SOP
Be Creative – What could we change?
IRD Coordinators & Servers
Point Person for PM Training
Daily Breaks must be taken and finding coverage for server breaks
Forbes Training/Testing of staff is continuous
Work with Manger for Daily meeting (quick and informative)
Work Environment and Context
Work schedule varies and will include working on holidays and weekends.
Requires standing for extended periods, walking, pushing, lifting up to 30 pounds, bending and reaching, stooping, kneeling, or crouching.
What We Believe People Are Our Capability – Hearts That Serve – Only Excellence – Stay Nimble - Own It
#J-18808-Ljbffr
Potential Career Path Outlet manager – Restaurant Supervisor/Restaurant Manager or Front Office Supervisor
Essential Job Functions
Develop training and test for both server and coordinator position in In-Room Dining
Point person for all new hire training
Ability to manage several tasks at a time and communicate orders to the In-Room Dining Servers.
Ensure necessary inventory of food and beverage and other supplies within budget and cost requirements.
Abide state, federal and corporate liquor requirements pertaining to serving alcoholic beverages.
Respond to customer needs, issues, comments and problems to ensure a quality experience and enhance future sales.
Report all communication to the immediate shift supervisor.
Manage and monitor product quality, service and guest satisfaction, resolving any issues accordingly.
Complete shift side work as outlined in the hotel’s operating policies and procedures.
Perform cash handling responsibilities in accordance with company policies and procedures.
Follow sustainability guidelines and practices related to HHM’s EarthView program.
Practice safe work habits, wear protective safety equipment and follow MSDS and OSHA standards.
Perform other duties as requested by management• Practice safe work habits, wear protective safety equipment and follow MSDS and OSHA standards.
Perform other duties as requested by management.
AM Supervisor Responsibilities Ordering/Receiving & Inventory
AM Supervisor is to not just plan for the day but for the week. They are to communicate with Purchasing Director and F&B Director for needs.
Examples above just a coordinator: Tea Kettles & Cords, Dog Bowls, Ice Buckets/Lids & Tongs, Wine Buckets, linen, ect.
Food/Bev/Paper Pars for traditional weekends and long weekends, holidays.
Confirm all items received or not available in pass down
Creating weekly inventory of above items and submit to FB Director weekly & we will order together.
Amenities
PM Supervisor will maintain the book but AM supervisor will have written SOP for amenity sheet & Req. making.
IRD Coordinators & Servers
Point Person for AM Training
Daily Breaks must be taken and finding coverage for server breaks
Forbes Training/Testing of staff is continuous
Work with Manger for Daily meeting (quick and informative)
PM Supervisor Responsibilities Ordering/Receiving & Inventory
Communicating with AM Supervisor what is needed for depleted items in PM
Work with Stewarding director to maintain all pars of silverware, plates, glasses. Communicate all items that need to be reordered, keep high stock of, ect.
Creating weekly inventory of above items and submit to FB Director weekly & we will order together.
Amenities
Amenity Standard Book – What are the Amenities, set up w/ pictures, where we place in the rooms, how we ring them up, how we tip out, what gets charged to the room/guests & what gets charged to the house
Work with FD Director & FB Director to create official verbiage for all amenities in process and the process as a whole.
Update/maintain SOP
Be Creative – What could we change?
IRD Coordinators & Servers
Point Person for PM Training
Daily Breaks must be taken and finding coverage for server breaks
Forbes Training/Testing of staff is continuous
Work with Manger for Daily meeting (quick and informative)
Work Environment and Context
Work schedule varies and will include working on holidays and weekends.
Requires standing for extended periods, walking, pushing, lifting up to 30 pounds, bending and reaching, stooping, kneeling, or crouching.
What We Believe People Are Our Capability – Hearts That Serve – Only Excellence – Stay Nimble - Own It
#J-18808-Ljbffr