Customer Service Representative 2
Arizona State Government, Phoenix, AZ, United States
INDUSTRIAL COMMISSION
Are you ready to work for an exceptional state agency that works to protect the life, health, safety, and welfare of the employees in the State of Arizona? Apply with us! The Industrial Commission of Arizona (ICA) is committed to the highest standards of compliance, demonstrating leadership in all areas, and teaching and working with employers and employees to make them successful. A thriving workforce in Arizona is what we strive for and work towards each day.
Customer Service Representative 2 Job Location:
Address: Mailroom/Fleet Section, 800 W. Washington, Phoenix, AZ 85007
Posting Details:
Salary: $16.40
Grade: 15
Closing Date: March 27, 2026
Job Summary This position is responsible for duties related to our production printing process and agency mass mailings. This position deals with incoming data, uses software and hardware equipment to process outgoing mail, interacts with customers and vendors to provide information in response to inquiries about services and mailroom functions.
Essential Duties and Responsibilities
Uses Pitney Bowes command center to retrieve documents from Salesforce, process documents for printing.
Process for mailing utilizing Pitney Bowes letter insertion machine to fold documents into mail envelopes.
Requires problem solving skills to identify Pitney Bowes data error, maintain the equipment and reports problems to Management Information Services.
Operates mail machines, such as postage meters, photocopying equipment, mail folding and insertion machines, and Fax/Scanning machines.
Monitoring basic office/personal record keeping.
Process postage meters records and request funds as needed; monitor emails and communicate daily with colleagues.
Operates mail software applications to ship mails or packages.
Use Send Pro software to process certified mail.
Delivers mail to departments or employees.
Provides customer service to department.
Deliver mail/packages externally using state vehicles.
Participate in Arizona Management System (AMS) and daily huddleboard.
Attend staff meetings, seminars, conferences and training classes as indicated.
Knowledge, Skills & Abilities (KSAs) Knowledge of:
Mail services sufficient to determine the most effective method or process.
Basic Computer Navigation.
Basic Microsoft Office Suite; Outlook, Word, Excel and Google Suite; Gmail, Calendar.
Understand priority workloads and choose the best method practices.
Identification of applicable document types.
Office policies and procedures.
Document priorities, schedules and deadlines.
Basic English.
Basic mathematics.
Skill in:
Begin flexible.
Utilizing best practices when dealing with coworkers or customers.
Time management.
Utilizing View Center/Salesforce to assign and complete tasks.
Basic critical thinking.
Utilizing a computer.
Initiative and attention to detail.
Customer Service.
Organization and planning.
Producing high quality, nearly error-free output.
Review and interpret laws, rules, procedures and court decisions.
Strong critical thinking skills.
Skilled in researching and retrieving information.
Ability to:
Acquire and use the computer skills required of the position.
Manage heavy workload with high level of accuracy and production.
Learn computer systems and applications.
Work well within a diverse and inclusive office environment.
Timely process documents within established productivity standard and prioritizes work within established time frames.
Manage time effectively and meet deadlines.
Adapt to changing circumstances.
Demonstrate initiative and attention to detail.
Exercise discretion and judgment.
Work well under pressure.
Perform job responsibilities incorporating lean management and principles of the Arizona Management System.
Selective Preference(s) The ideal candidate will possess basic problem-solving skills related to machine operation, demonstrate patience, and have a working knowledge of computer applications such as MS Word, Excel, and Google Sheets.
Pre-Employment Requirements If this position requires driving or the use of a vehicle as an essential function of the job, then the following requirements apply. Any employee operating a motor vehicle on State business must possess and retain a current, valid class-appropriate Arizona driver’s license, complete all required training, and successfully pass all necessary driver’s license record checks. The license must be current, unexpired, and neither revoked nor suspended. Employees who drive on state business are subject to driver’s license record checks, must maintain acceptable driving records, and must complete all required driver training. An employee who operates a personally owned vehicle on state business shall maintain the statutorily required liability insurance.
Driver’s License Requirements.
All newly hired State employees are subject to and must successfully complete the Electronic Employment Eligibility Verification Program (E-Verify).
Benefits
Sick leave
Vacation with 10 paid holidays per year
Paid Parental Leave – Up to 12 weeks per year paid leave for newborn or newly-placed foster/adopted child (pilot program).
Health and dental insurance
Retirement plan
Life insurance and long-term disability insurance
Optional employee benefits include short-term disability insurance, deferred compensation plans, and supplemental life insurance
Learn more about the Paid Parental Leave program. For a complete list of benefits provided by The State of Arizona, please visit our benefits page.
Retirement You will be eligible to participate in the state employee health/disability insurance plan, and you are required to participate in the Arizona State Retirement System (ASRS). ASRS participation may begin immediately or upon your 27th week of employment. Contributions are matched by the employer.
Contact Us If you have any questions, please feel free to call 602-542-5559 or email HR@azica.gov for assistance.
#J-18808-Ljbffr
Customer Service Representative 2 Job Location:
Address: Mailroom/Fleet Section, 800 W. Washington, Phoenix, AZ 85007
Posting Details:
Salary: $16.40
Grade: 15
Closing Date: March 27, 2026
Job Summary This position is responsible for duties related to our production printing process and agency mass mailings. This position deals with incoming data, uses software and hardware equipment to process outgoing mail, interacts with customers and vendors to provide information in response to inquiries about services and mailroom functions.
Essential Duties and Responsibilities
Uses Pitney Bowes command center to retrieve documents from Salesforce, process documents for printing.
Process for mailing utilizing Pitney Bowes letter insertion machine to fold documents into mail envelopes.
Requires problem solving skills to identify Pitney Bowes data error, maintain the equipment and reports problems to Management Information Services.
Operates mail machines, such as postage meters, photocopying equipment, mail folding and insertion machines, and Fax/Scanning machines.
Monitoring basic office/personal record keeping.
Process postage meters records and request funds as needed; monitor emails and communicate daily with colleagues.
Operates mail software applications to ship mails or packages.
Use Send Pro software to process certified mail.
Delivers mail to departments or employees.
Provides customer service to department.
Deliver mail/packages externally using state vehicles.
Participate in Arizona Management System (AMS) and daily huddleboard.
Attend staff meetings, seminars, conferences and training classes as indicated.
Knowledge, Skills & Abilities (KSAs) Knowledge of:
Mail services sufficient to determine the most effective method or process.
Basic Computer Navigation.
Basic Microsoft Office Suite; Outlook, Word, Excel and Google Suite; Gmail, Calendar.
Understand priority workloads and choose the best method practices.
Identification of applicable document types.
Office policies and procedures.
Document priorities, schedules and deadlines.
Basic English.
Basic mathematics.
Skill in:
Begin flexible.
Utilizing best practices when dealing with coworkers or customers.
Time management.
Utilizing View Center/Salesforce to assign and complete tasks.
Basic critical thinking.
Utilizing a computer.
Initiative and attention to detail.
Customer Service.
Organization and planning.
Producing high quality, nearly error-free output.
Review and interpret laws, rules, procedures and court decisions.
Strong critical thinking skills.
Skilled in researching and retrieving information.
Ability to:
Acquire and use the computer skills required of the position.
Manage heavy workload with high level of accuracy and production.
Learn computer systems and applications.
Work well within a diverse and inclusive office environment.
Timely process documents within established productivity standard and prioritizes work within established time frames.
Manage time effectively and meet deadlines.
Adapt to changing circumstances.
Demonstrate initiative and attention to detail.
Exercise discretion and judgment.
Work well under pressure.
Perform job responsibilities incorporating lean management and principles of the Arizona Management System.
Selective Preference(s) The ideal candidate will possess basic problem-solving skills related to machine operation, demonstrate patience, and have a working knowledge of computer applications such as MS Word, Excel, and Google Sheets.
Pre-Employment Requirements If this position requires driving or the use of a vehicle as an essential function of the job, then the following requirements apply. Any employee operating a motor vehicle on State business must possess and retain a current, valid class-appropriate Arizona driver’s license, complete all required training, and successfully pass all necessary driver’s license record checks. The license must be current, unexpired, and neither revoked nor suspended. Employees who drive on state business are subject to driver’s license record checks, must maintain acceptable driving records, and must complete all required driver training. An employee who operates a personally owned vehicle on state business shall maintain the statutorily required liability insurance.
Driver’s License Requirements.
All newly hired State employees are subject to and must successfully complete the Electronic Employment Eligibility Verification Program (E-Verify).
Benefits
Sick leave
Vacation with 10 paid holidays per year
Paid Parental Leave – Up to 12 weeks per year paid leave for newborn or newly-placed foster/adopted child (pilot program).
Health and dental insurance
Retirement plan
Life insurance and long-term disability insurance
Optional employee benefits include short-term disability insurance, deferred compensation plans, and supplemental life insurance
Learn more about the Paid Parental Leave program. For a complete list of benefits provided by The State of Arizona, please visit our benefits page.
Retirement You will be eligible to participate in the state employee health/disability insurance plan, and you are required to participate in the Arizona State Retirement System (ASRS). ASRS participation may begin immediately or upon your 27th week of employment. Contributions are matched by the employer.
Contact Us If you have any questions, please feel free to call 602-542-5559 or email HR@azica.gov for assistance.
#J-18808-Ljbffr