Executive Director, Technology Strategy

Overview

The New York City Taxi and Limousine Commission (TLC) is the biggest and boldest for-hire transportation agency in the nation, licensing and regulating the city's iconic yellow and green taxis, Uber and Lyft vehicles, commuter vans, and luxury limousines. As a member of our team, you’ll be in the driver’s seat of revolutionizing taxi licensing and enforcement systems in the city that never sleeps. We ensure over one million riders arrive safely and comfortably each day, and we’re just getting started. We embrace new technologies and ideas, and we’re constantly pushing the limits of what’s possible. You’ll collaborate to streamline our operations, keeping pace with change. We’re a partner of the Mayor’s Vision Zero initiative and a champion of open data and accessibility. Join us on this mission.

Executive role

As the Executive Director of Technology Strategy at TLC, you’ll drive the transformation of our digital platforms and services. Your mission is to secure a solid foundation for our systems while modernizing onto the Salesforce platform, addressing complex business challenges and maintaining existing systems. We’re seeking an experienced, energetic, self-motivated technology leader who can lead design and development solutions and provide crucial CRM-centric expertise using Salesforce.

Responsibilities

• Drive the agency's digital transformation strategy, with a focus on CRM-centric solutions like Salesforce and MS Dynamics.
• Lead by example by being technically hands-on, providing guidance and insight to development teams.
• Foster the development of team members and groom future leaders who can contribute to the agency's success.
• Collaborate with managers to address high-priority enterprise data issues, recommend solutions, and ensure alignment with industry standards.
• Lead and evolve the transformation of the Software Development Life Cycle (SDLC) into an Agile and DevOps culture, fostering innovation in processes.
• Provide technical leadership in application design, integration, performance optimization, and process improvement.
• Promote IT innovation through research and development, evaluating new technologies and industry best practices.
• Engage in proofs of concepts and prototypes for agency-wide initiatives, leveraging cutting-edge technologies aligned with strategic goals.
• Utilize cloud and hybrid/PaaS platforms (e.g., Azure) for application architecture and development.
• Assist the CIO in preparing for large technology purchases and manage vendor relationships effectively.
• Collaborate with the Office of Technology and Innovation (OTI) to ensure strict adherence to security policies.

Qualifications

• A master’s degree in computer science from an accredited college or university and three (3) years of progressively more responsible IT experience, including applications development, systems development, data communications and networking, database administration, data processing, or user services; at least eighteen (18) months of this experience must have been in an administrative, managerial or executive capacity in the areas described; or
• A bachelor’s degree from an accredited college or university and four (4) years of progressively more responsible IT experience as described above; or
• A four-year high school diploma or equivalent and six (6) years of progressively more responsible IT experience as described above; or
• A satisfactory combination of education and experience equivalent to the above, with the condition that all candidates must have at least a four-year high school diploma and at least three (3) years of experience as described above, including the eighteen (18) months of administrative, managerial, executive or supervisory experience.

In the absence of a bachelor’s degree, undergraduate credits may be substituted for up to two (2) years of IT experience based on 30 semester credits for six (6) months of experience. Graduate credits may substitute for up to one (1) year of IT experience on the basis of 30 graduate semester credits for one (1) year. However, undergraduate and/or graduate credits may not substitute for the eighteen (18) months of administrative, managerial, executive, or supervisory experience as described above.

Additional Information

The City of New York is an inclusive equal opportunity employer committed to recruiting and retaining a diverse workforce and providing a work environment free from discrimination and harassment based on legally protected status or protected characteristics, including sex, race, color, ethnicity, national origin, age, religion, disability, sexual orientation, veteran status, gender identity, or pregnancy.

Application Instructions

Please go to cityjobs.nyc.gov and search for Job ID# or click the Apply button. Submission of a resume is not a guarantee of an interview. Appointments are subject to oversight approval. Only candidates with permanent title are eligible to apply. Candidates with similar civil service titles may apply.

• Proposed salary will be determined based on experience and preferred skills of the selected candidate.

Work Location: New York, NY

55a Program: This position is also open to qualified persons with a disability who are eligible for the 55-a Program. Please indicate at the top of your resume and cover letter that you would like to be considered for the position through the 55-a Program.

COMPUTER SYSTEMS MANAGER - 10050

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