Regional Director Operations & Revenue Development (Northeast) - Remote

We’re Sonesta International Hotels. The 8th largest hotel company in the U.S.—and growing fast. An epic blend of full‑service and focused hotels in major cities, Sonesta’s uniquely diverse portfolio of owned, managed, and franchised properties makes us everywhere you want to be. Driven by the human side of hospitality, we deliver service with passion, loyalty with purpose, and experiences that truly connect. Together We Thrive—bringing quality, value, and amazing hospitality to every guest, every stay, across 1000+ properties in eight countries and counting.

Job Description Summary

The Regional Director Operations & Revenue Development fosters brand equity, best‑in‑class operations, and net unit growth by consulting and supporting assigned hotels focusing on revenue performance, guest satisfaction, and brand program and standards execution. Serving as the primary face of the brand, the position develops meaningful hotel owner and operator relationships through authentic engagements.

Stakeholders

• Hotel Owners, Operators & Management Companies
• Sonesta Stakeholders, Franchise Operations / Global Sales / Marketing Leadership

Success Measures

• Hotel RevPAR and Revenue Generation Index Growth
• Reputation and Quality Assurance Performance
• Owner/Operator Satisfaction & Retention

Job Description

• Conduct on‑property business performance consultative visits with owners/operators in assigned region.
• Analyze, develop, and deliver Business Performance 360 consultative reviews and business improvement recommendations.
• Review and update Property Improvement Plans.
• Conduct periodic training on‑property, at in‑region townhalls, and brand conferences related to brand programs, standards, and other assigned curriculum.
• Monitor and follow up with hotels regarding completion of action items such as PIP, RFPs, and other time‑sensitive obligations.
• Assist hotel’s sales and marketing efforts by:
  • Conducting market assessments and identifying sales opportunities.
  • Partnering with the hotel by making in‑market sales calls to develop and deliver booked and qualified sales lead opportunities.
• Partner with the regional Franchise Services Manager regarding hotel performance and any escalated support issues.
• Advocate the voice of the franchisee in balance with Sonesta objectives to continuously improve brand tools, resources, strategies, and program development.
• Engage in resolution of escalated owner/operator feedback regarding brand performance, satisfaction, and license agreement provisions.

You Should Be

• Experienced: Bachelor’s degree or equivalent experience. 10+ years in multi‑unit hotel operations and revenue generation leadership.
• An inspirational consultant who adapts to all business learning levels.
• An exceptional communicator with strong interpersonal, written, and oral skills.
• Technically proficient with desktop productivity tools, business intelligence analysis tools, and CRM systems. Preference for SynXis CR & Travelclick Agency 360.
• Organized and self‑starter, able to prioritize across disciplines and time zones.
• Passionate about delivering best‑in‑class hotel operations and sales support.
• Flexible, adaptable to changing business needs. Up to 90% travel.
• Resourceful, collaborative, and proactive in accomplishing goals.
• Results‑oriented with a proven track record of driving change.

Pay Range

Pay Range: $95k – $120k. Base pay offer may vary based on job‑related knowledge, skills, and overall experience.

Benefits

• Medical, Dental and Vision Insurance
• Health Savings Account with Company Match
• 401(k) Retirement Plan with Company Match
• Paid Vacation and Sick Days
• Sonesta Hotel Discounts
• Educational Assistance
• Paid Parental Leave
• Company Paid Life Insurance
• Company Paid Short Term and Long Term Disability Insurance
• Various Employee Perks and Discounts
• Hospital Indemnity
• Critical Illness Insurance
• Accident Insurance

Equal Opportunity Employer

Sonesta is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status or other characteristics protected by law.

Upon submitting your application, please ensure you complete a full application in addition to attaching a resume. Incomplete applications received will not be considered.

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