IT Service Desk Specialist
ManTech, Altadena, CA, United States
MANTECH
seeks a motivated, career and customer-oriented
Tier-2 Service Desk Specialist
to join our team in
Altadena, CA
.
You will serve as a critical technical resource, resolving a broad range of hardware and software issues while ensuring high levels of end-user satisfaction across a diverse computing environment.
Responsibilities include but are not limited to:
Providing IT support in a heterogeneous environment including servers, mainframes, Windows, Mac, and Linux systems.
Resolving complex technical issues related to computer and mobile hardware, software, and network connectivity.
Maintaining and updating detailed records and incident tickets within the ServiceNow platform.
Solving standard problems by analyzing possible solutions using technical experience, judgement, and precedence.
Answering questions regarding system procedures, online transactions, and system status within a high-volume call center environment.
Working with all stakeholders and internal teams to ensure complete and functioning systems that meet all user requirements.
Managing a volatile call queue that requires consistent troubleshooting and immediate ticket documentation.
Minimum Qualifications:
High School Diploma/GED
3+ years of progressively responsible experience in computer hardware, software, and networking systems.
Proven experience in the set-up, configuration, and troubleshooting of complex computer systems and data flows.
Ability to coordinate with technical leads to solve problems, gather information, and report possible system outages.
Excellent communication skills with the ability to articulate technical information clearly to callers and peers.
Experience providing application and hardware support, including escalating issues to appropriate support teams when necessary.
Preferred Qualifications:
Bachelor's degree in Computer Science or a related technical field.
Experience collaborating effectively with other IT analysts to document tickets and drive change throughout an organization.
Familiarity with primary cyber risk and compliance automation tools or similar IT service management platforms.
Clearance Requirements:
Must be able to obtain and maintain a Public Trust clearance.
Physical Requirements:
Must be able to remain in a stationary position 50% of the time.
Needs to occasionally move about inside the office to access file cabinets and office machinery.
Frequently communicates with co-workers, management, and customers, which may involve delivering presentations.
Must be able to exchange accurate information in these situations.
Ability to lift minor items weighing 50 lbs or less.
MANTECH International Corporation considers all qualified applicants for employment without regard to disability or veteran status or any other status protected under any federal, state, or local law or regulation.
If you need a reasonable accommodation to apply for a position with MANTECH, please email us at careers@mantech.com and provide your name and contact information.
seeks a motivated, career and customer-oriented
Tier-2 Service Desk Specialist
to join our team in
Altadena, CA
.
You will serve as a critical technical resource, resolving a broad range of hardware and software issues while ensuring high levels of end-user satisfaction across a diverse computing environment.
Responsibilities include but are not limited to:
Providing IT support in a heterogeneous environment including servers, mainframes, Windows, Mac, and Linux systems.
Resolving complex technical issues related to computer and mobile hardware, software, and network connectivity.
Maintaining and updating detailed records and incident tickets within the ServiceNow platform.
Solving standard problems by analyzing possible solutions using technical experience, judgement, and precedence.
Answering questions regarding system procedures, online transactions, and system status within a high-volume call center environment.
Working with all stakeholders and internal teams to ensure complete and functioning systems that meet all user requirements.
Managing a volatile call queue that requires consistent troubleshooting and immediate ticket documentation.
Minimum Qualifications:
High School Diploma/GED
3+ years of progressively responsible experience in computer hardware, software, and networking systems.
Proven experience in the set-up, configuration, and troubleshooting of complex computer systems and data flows.
Ability to coordinate with technical leads to solve problems, gather information, and report possible system outages.
Excellent communication skills with the ability to articulate technical information clearly to callers and peers.
Experience providing application and hardware support, including escalating issues to appropriate support teams when necessary.
Preferred Qualifications:
Bachelor's degree in Computer Science or a related technical field.
Experience collaborating effectively with other IT analysts to document tickets and drive change throughout an organization.
Familiarity with primary cyber risk and compliance automation tools or similar IT service management platforms.
Clearance Requirements:
Must be able to obtain and maintain a Public Trust clearance.
Physical Requirements:
Must be able to remain in a stationary position 50% of the time.
Needs to occasionally move about inside the office to access file cabinets and office machinery.
Frequently communicates with co-workers, management, and customers, which may involve delivering presentations.
Must be able to exchange accurate information in these situations.
Ability to lift minor items weighing 50 lbs or less.
MANTECH International Corporation considers all qualified applicants for employment without regard to disability or veteran status or any other status protected under any federal, state, or local law or regulation.
If you need a reasonable accommodation to apply for a position with MANTECH, please email us at careers@mantech.com and provide your name and contact information.