Senior Director, Revenue Cycle Operations

The Senior Director Revenue Cycle Operations provides strategic and operation leadership for assigned patient care regions. This role serves as a key partner to Regional Directors of Patient Access and the Associate Vice President ensuring alignment between enterprise strategy, operational execution, and patient-centered access to care.

Essential Job Duties

• Lead executive of patient access strategic priorities and enterprise initiatives
• Provide operational oversight for assigned patient care regions
• Serve as a strategic advisor to Regional Directors of Patient Access
• Champion patient-centered access and equity across regions
• Ensure standardization and consistency of access workflows and performance
• Monitor and improve access KPIs including scheduling timeliness, registration accuracy, and financial clearance
• Identify operational risks and implement corrective action plans
• Partner with clinical, revenue cycle, digital, and IT leaders
• Support workforce development, engagement, and successional planning
• Provide data-driven insights and recommendations to the AVP
• Reduce operational escalations to executive leadership
• Foster a culture of accountability, transparency, and continuous improvement
• Strategic partnership with Ambulatory, MCVP, and other key stakeholders to ensure seamless execution of strategic priorities and operational excellence

Employment Qualifications

Required Education

Bachelor's Degree Healthcare Administration; Business Administration Finance, Accounting or closely related field.

Preferred Education

Master's Degree Healthcare Administration; Business Administration Finance, Accounting or closely related field.

Licensure/Certification Preferred

Certified Healthcare Access Manager preferred

Years and Type of Required Experience

Required: 10 years related experience including 5 years of supervisory /management work experience

EEO Employer/Disabled/Protected Veteran/41 CFR 60-1.4.

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