Credit Specialist
Fleet Capital, Westlake, OH, United States
Job Summary
The Collections Associate is a hands‑on, performance‑driven, customer‑focused role responsible for managing delinquent owner‑operator semi‑truck accounts. This position oversees all collection efforts, ensures accurate account documentation, and enforces company and legal collection policies to maximize recoveries while maintaining excellent customer service.
Key Responsibilities
Customer Contact:
Manage inbound/outbound calls, texts, and emails to follow up on past‑due accounts.
Payment Negotiation:
Resolve customer delinquency issues by developing, suggesting, and implementing payment plans to secure debt repayment.
Account Maintenance:
Update account statuses, document all actions, and maintain accurate records.
Dispute Resolution:
Investigate payment discrepancies and resolve customer billing complaints.
Reporting:
Monitor aging reports (1–120 days overdue) and prepare progress reports for management.
Compliance:
Ensure all collections activities comply with legal regulations and company policies.
Required Education, Skills & Abilities
3+ years of experience in collections, preferably in the subprime consumer industry
Experience working in a fast‑paced environment
Strong communication, negotiation, and problem‑solving skills
Ability to interact with customers professionally, tactfully, and empathetically
Highly detail‑oriented and organized
Strong analytical, interpersonal, and written communication skills
Proficiency with software, CRM systems, and Microsoft Office
Innovative thinker with the ability to resolve complex issues
Flexibility to work varied schedules
Bilingual (English/Spanish) preferred
Degree preferred but not required
Valid driver’s license
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Key Responsibilities
Customer Contact:
Manage inbound/outbound calls, texts, and emails to follow up on past‑due accounts.
Payment Negotiation:
Resolve customer delinquency issues by developing, suggesting, and implementing payment plans to secure debt repayment.
Account Maintenance:
Update account statuses, document all actions, and maintain accurate records.
Dispute Resolution:
Investigate payment discrepancies and resolve customer billing complaints.
Reporting:
Monitor aging reports (1–120 days overdue) and prepare progress reports for management.
Compliance:
Ensure all collections activities comply with legal regulations and company policies.
Required Education, Skills & Abilities
3+ years of experience in collections, preferably in the subprime consumer industry
Experience working in a fast‑paced environment
Strong communication, negotiation, and problem‑solving skills
Ability to interact with customers professionally, tactfully, and empathetically
Highly detail‑oriented and organized
Strong analytical, interpersonal, and written communication skills
Proficiency with software, CRM systems, and Microsoft Office
Innovative thinker with the ability to resolve complex issues
Flexibility to work varied schedules
Bilingual (English/Spanish) preferred
Degree preferred but not required
Valid driver’s license
#J-18808-Ljbffr