Sr. Collections Specialist (remote)
First American Financial, Madison, WI, United States
Employer Industry: Financial Services
Why consider this job opportunity
Salary up to $31.15 per hour
Opportunity for career advancement and growth within the organization
Flexible remote work options available
Comprehensive benefits package including medical, dental, vision, and 401k
Supportive and inclusive workplace culture that values diversity and individuality
Chance to play a key role in helping borrowers navigate complex financial situations
What to Expect (Job Responsibilities)
Serve as the primary point of contact for customers regarding loss mitigation and collections-related inquiries
Perform outbound and inbound collection calls to resolve delinquent accounts
Analyze borrower financials to determine eligibility for retention or liquidation options
Maintain accurate and detailed records of all customer interactions and account activity
Provide exceptional customer service by addressing and resolving complex account issues, discrepancies, and disputes
What is Required (Qualifications)
High School diploma or equivalent
Minimum of 3 years’ experience in collections, loss mitigation, or mortgage servicing
Excellent verbal and written communication skills with strong negotiation and active listening abilities
Strong attention to detail and problem-solving skills
Knowledge of state and federal Fair Debt Collection Laws, US Bankruptcy Code, and bankruptcy procedures and regulations
How to Stand Out (Preferred Qualifications)
Some college education preferred
Experience with investor guidelines (FHA, VA, FNMA, FHLMC)
Ability to thrive in a fast-paced collaborative environment and manage multiple priorities
Strong computer skills including proficiency in Microsoft Office applications
Experience analyzing and interpreting complex documents for decision-making
#FinancialServices #Collections #RemoteWork #CareerGrowth #DiversityAndInclusion
"We prioritize candidate privacy and champion equal-opportunity employment. Central to our mission is our partnership with companies that share this commitment. We aim to foster a fair, transparent, and secure hiring environment for all. If you encounter any employer not adhering to these principles, please bring it to our attention immediately. We are not the EOR (Employer of Record) for this position. Our role in this specific opportunity is to connect outstanding candidates with a top-tier employer."
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Why consider this job opportunity
Salary up to $31.15 per hour
Opportunity for career advancement and growth within the organization
Flexible remote work options available
Comprehensive benefits package including medical, dental, vision, and 401k
Supportive and inclusive workplace culture that values diversity and individuality
Chance to play a key role in helping borrowers navigate complex financial situations
What to Expect (Job Responsibilities)
Serve as the primary point of contact for customers regarding loss mitigation and collections-related inquiries
Perform outbound and inbound collection calls to resolve delinquent accounts
Analyze borrower financials to determine eligibility for retention or liquidation options
Maintain accurate and detailed records of all customer interactions and account activity
Provide exceptional customer service by addressing and resolving complex account issues, discrepancies, and disputes
What is Required (Qualifications)
High School diploma or equivalent
Minimum of 3 years’ experience in collections, loss mitigation, or mortgage servicing
Excellent verbal and written communication skills with strong negotiation and active listening abilities
Strong attention to detail and problem-solving skills
Knowledge of state and federal Fair Debt Collection Laws, US Bankruptcy Code, and bankruptcy procedures and regulations
How to Stand Out (Preferred Qualifications)
Some college education preferred
Experience with investor guidelines (FHA, VA, FNMA, FHLMC)
Ability to thrive in a fast-paced collaborative environment and manage multiple priorities
Strong computer skills including proficiency in Microsoft Office applications
Experience analyzing and interpreting complex documents for decision-making
#FinancialServices #Collections #RemoteWork #CareerGrowth #DiversityAndInclusion
"We prioritize candidate privacy and champion equal-opportunity employment. Central to our mission is our partnership with companies that share this commitment. We aim to foster a fair, transparent, and secure hiring environment for all. If you encounter any employer not adhering to these principles, please bring it to our attention immediately. We are not the EOR (Employer of Record) for this position. Our role in this specific opportunity is to connect outstanding candidates with a top-tier employer."
#J-18808-Ljbffr