Key Account Manager
Helix Linear Technologies, Beachwood, OH, United States
Helix Linear Technologies designs and manufactures high-precision motion control systems for industries where performance matters most, including aerospace, medical devices, defense, and advanced automation. Our products power mission-critical applications where reliability and precision down to ±0.0001 inches make all the difference.
Our vision is to engineer what's possible in motion, with precision, integrity, and purpose.
We pursue that vision by designing, machining, grinding, and assembling critical motion components in-house, including precision ball screws and linear systems. Our clean, climate-controlled facility is equipped with advanced manufacturing equipment.
Helix is growing and investing in new equipment, advanced processes, and the systems required to scale with discipline. As we expand, we're building a world-class precision manufacturing operation, which means higher standards for ownership, communication, urgency, and accountability across every role on the floor.
About the Position The Key Account Manager owns the delivery experience for Helix's largest and most strategic accounts. This role sits at the intersection of customer relationships and internal execution, you are the single point of accountability ensuring that complex, high-value orders are tracked, communicated, and coordinated through to completion.
You're not focused on growing accounts. Your focus is protecting and strengthening them through flawless execution. You'll run recurring status cadences with key customer stakeholders, coordinate active programs across engineering, scheduling, production, quality, and shipping, and surface and solve problems before they become customer issues.
This role requires someone who is organized, direct, and comfortable having hard conversations, internally and externally.
Responsibilities Customer Relationship & Communication
Serve as the primary point of contact for assigned key accounts throughout the order lifecycle
Run recurring status meetings with customer stakeholders; provide clear, accurate program updates
Proactively communicate risks, delays, or issues, never let a customer be surprised
Maintain a high-touch, high-trust relationship with each account; act as their advocate inside Helix
Program & Order Management
Track all active orders for assigned accounts across the full production cycle
Coordinate with engineering, scheduling, production, quality, and shipping to ensure alignment on priorities, timelines, and requirements
Identify schedule risks early; problem-solve with internal teams to recover or reset expectations
Maintain accurate program status documentation; ensure internal stakeholders are informed
Cross-Functional Accountability
Hold departments accountable to commitments without formal authority, influence through clarity, relationships, and follow-through
Escalate appropriately when issues require leadership attention
Contribute to post-delivery reviews and lessons learned to improve future program execution
What Success Looks Like
Customer Communication:
Zero surprises; customers are informed before issues escalates
Program Visibility:
All active orders for assigned accounts are tracked, current, and accurately documented at all times
Internal Coordination:
Engineering, scheduling, production, quality, and shipping are aligned and informed on program priorities for assigned accounts
Issue Resolution:
Problems are identified early, escalated appropriately, and resolved with minimal customer impact
Relationship Health:
Key account stakeholders report a high-trust, responsive experience with Helix
Requirements Who You Are
A natural relationship builder , customers trust you because you follow through
Organized and process-minded ; nothing falls through the cracks on your watch
Direct and confident communicator ; you have hard conversations early rather than avoiding them
Internally influential ; you know how to get things done across functions without direct authority
Calm under pressure ; you stabilize situations rather than add to the noise
What You Bring
3+ years in a program management, customer success, or project management role in a manufacturing or industrial environment
Demonstrated ability to manage complex, multi-stakeholder programs with competing priorities
Strong cross-functional coordination skills, experience working across engineering, operations, quality, and/or supply chain
Proven track record of proactive customer communication, especially in situations involving risk or delay
Experience managing aerospace, defense, or regulated industry programs (preferred)
Familiarity with ERP or production tracking systems
Experience in a high-mix, low-volume or custom manufacturing environment (a plus)
Why Join Helix At Helix, manufacturing isn't just what we do, it's who we are. Our work is built around precision, craftsmanship, and continuous improvement.
You'll work in a clean, climate-controlled facility with advanced equipment, alongside machinists, engineers, operators, and commercial team members who take pride in their work and hold themselves to high standards.
Helix is building something meaningful, not just high-precision products, but a company defined by integrity, clarity, and disciplined execution in industries where the stakes are high. We engineer with purpose, take ownership of our work, and believe doing things the right way matters.
We offer competitive compensation, comprehensive benefits, retirement plans, PTO, and major holidays, along with steady daytime hours and scheduling flexibility to support work–life balance.
If you take pride in solving problems, contributing to a team that values craftsmanship and accountability, and doing work where precision and reliability matter, Helix is a place where your work will truly matter.
Helix Linear Technologies is an Equal Opportunity Employer. Due to U.S. export control laws, applicants must be U.S. persons (U.S. citizen or lawful permanent resident).
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Our vision is to engineer what's possible in motion, with precision, integrity, and purpose.
We pursue that vision by designing, machining, grinding, and assembling critical motion components in-house, including precision ball screws and linear systems. Our clean, climate-controlled facility is equipped with advanced manufacturing equipment.
Helix is growing and investing in new equipment, advanced processes, and the systems required to scale with discipline. As we expand, we're building a world-class precision manufacturing operation, which means higher standards for ownership, communication, urgency, and accountability across every role on the floor.
About the Position The Key Account Manager owns the delivery experience for Helix's largest and most strategic accounts. This role sits at the intersection of customer relationships and internal execution, you are the single point of accountability ensuring that complex, high-value orders are tracked, communicated, and coordinated through to completion.
You're not focused on growing accounts. Your focus is protecting and strengthening them through flawless execution. You'll run recurring status cadences with key customer stakeholders, coordinate active programs across engineering, scheduling, production, quality, and shipping, and surface and solve problems before they become customer issues.
This role requires someone who is organized, direct, and comfortable having hard conversations, internally and externally.
Responsibilities Customer Relationship & Communication
Serve as the primary point of contact for assigned key accounts throughout the order lifecycle
Run recurring status meetings with customer stakeholders; provide clear, accurate program updates
Proactively communicate risks, delays, or issues, never let a customer be surprised
Maintain a high-touch, high-trust relationship with each account; act as their advocate inside Helix
Program & Order Management
Track all active orders for assigned accounts across the full production cycle
Coordinate with engineering, scheduling, production, quality, and shipping to ensure alignment on priorities, timelines, and requirements
Identify schedule risks early; problem-solve with internal teams to recover or reset expectations
Maintain accurate program status documentation; ensure internal stakeholders are informed
Cross-Functional Accountability
Hold departments accountable to commitments without formal authority, influence through clarity, relationships, and follow-through
Escalate appropriately when issues require leadership attention
Contribute to post-delivery reviews and lessons learned to improve future program execution
What Success Looks Like
Customer Communication:
Zero surprises; customers are informed before issues escalates
Program Visibility:
All active orders for assigned accounts are tracked, current, and accurately documented at all times
Internal Coordination:
Engineering, scheduling, production, quality, and shipping are aligned and informed on program priorities for assigned accounts
Issue Resolution:
Problems are identified early, escalated appropriately, and resolved with minimal customer impact
Relationship Health:
Key account stakeholders report a high-trust, responsive experience with Helix
Requirements Who You Are
A natural relationship builder , customers trust you because you follow through
Organized and process-minded ; nothing falls through the cracks on your watch
Direct and confident communicator ; you have hard conversations early rather than avoiding them
Internally influential ; you know how to get things done across functions without direct authority
Calm under pressure ; you stabilize situations rather than add to the noise
What You Bring
3+ years in a program management, customer success, or project management role in a manufacturing or industrial environment
Demonstrated ability to manage complex, multi-stakeholder programs with competing priorities
Strong cross-functional coordination skills, experience working across engineering, operations, quality, and/or supply chain
Proven track record of proactive customer communication, especially in situations involving risk or delay
Experience managing aerospace, defense, or regulated industry programs (preferred)
Familiarity with ERP or production tracking systems
Experience in a high-mix, low-volume or custom manufacturing environment (a plus)
Why Join Helix At Helix, manufacturing isn't just what we do, it's who we are. Our work is built around precision, craftsmanship, and continuous improvement.
You'll work in a clean, climate-controlled facility with advanced equipment, alongside machinists, engineers, operators, and commercial team members who take pride in their work and hold themselves to high standards.
Helix is building something meaningful, not just high-precision products, but a company defined by integrity, clarity, and disciplined execution in industries where the stakes are high. We engineer with purpose, take ownership of our work, and believe doing things the right way matters.
We offer competitive compensation, comprehensive benefits, retirement plans, PTO, and major holidays, along with steady daytime hours and scheduling flexibility to support work–life balance.
If you take pride in solving problems, contributing to a team that values craftsmanship and accountability, and doing work where precision and reliability matter, Helix is a place where your work will truly matter.
Helix Linear Technologies is an Equal Opportunity Employer. Due to U.S. export control laws, applicants must be U.S. persons (U.S. citizen or lawful permanent resident).
#J-18808-Ljbffr