Customer Service Representative
Lee Health, Fort Myers, FL, United States
Location:
Gulf Coast Medical Office Building – 13685 Doctor's Way, Fort Myers, FL 33912 Department:
LPG Neurosurgery Work Type:
Full Time Shift:
Shift 1 (7:30 AM to 4:00 PM) Minimum to Midpoint Pay Rate:
$20.00 – $23.50 / hour Summary
The Customer Service Representative position is responsible for providing excellent customer service in a team‑based environment for all aspects of patient business activity within the Practice/Department. Responsibilities include handling telephones, patient appointment scheduling, patient check‑in, insurance verification, authorization, pre‑certifications, referrals, and posting charges, initial collections, preparing well‑coded and accurate billing, and maintaining medical records. Depending on specific Practice/Department needs, this position may also manage the business services for workers’ compensation, commercial carriers, employee health, and corporate accounts. Late hours, holidays, and weekends may be required. Requirements
Education:
High School Diploma or GED required. Experience:
Less than 1 year Clerical/Administrative required. Insurance/Customer Service preferred. Certification:
BLS (Basic Life Support) certification required in Employee Health and may also be required at other locations within 90 days of hire. License:
N/A Other:
Requires excellent communication and interpersonal skills, IT/computer proficiency, basic math, knowledge of insurance verification and medical billing helpful.
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Gulf Coast Medical Office Building – 13685 Doctor's Way, Fort Myers, FL 33912 Department:
LPG Neurosurgery Work Type:
Full Time Shift:
Shift 1 (7:30 AM to 4:00 PM) Minimum to Midpoint Pay Rate:
$20.00 – $23.50 / hour Summary
The Customer Service Representative position is responsible for providing excellent customer service in a team‑based environment for all aspects of patient business activity within the Practice/Department. Responsibilities include handling telephones, patient appointment scheduling, patient check‑in, insurance verification, authorization, pre‑certifications, referrals, and posting charges, initial collections, preparing well‑coded and accurate billing, and maintaining medical records. Depending on specific Practice/Department needs, this position may also manage the business services for workers’ compensation, commercial carriers, employee health, and corporate accounts. Late hours, holidays, and weekends may be required. Requirements
Education:
High School Diploma or GED required. Experience:
Less than 1 year Clerical/Administrative required. Insurance/Customer Service preferred. Certification:
BLS (Basic Life Support) certification required in Employee Health and may also be required at other locations within 90 days of hire. License:
N/A Other:
Requires excellent communication and interpersonal skills, IT/computer proficiency, basic math, knowledge of insurance verification and medical billing helpful.
#J-18808-Ljbffr