Inside Sales
Toshiba International Corporation, Houston, TX, United States
Toshiba International Corporation is a world leader in the design and manufacture of motors, motor controls and power electronics products. Many of these products are designed, built and tested in our 1,000,000 square foot state-of-the-art manufacturing facility in Houston, TX. We have developed a totally integrated manufacturing process from research and development, design, engineering, production and manufacturing to after-market service and sales & marketing. Toshiba differentiates itself from its competitors through its commitment to quality and reliability. We build products to perform in the most difficult conditions. From raw material to the finished product, we assure exacting quality, engineering excellence and stringent testing to meet domestic and international performance standards.
Job Summary Use sales and management, customer service and interpersonal skills to facilitate sales in the region. Participate in all facets of the business cycle including: customer targeting/acquisition, quoting, forecasting, preparing technical literature, presenting product features and benefits, solving commercial issues, etc. Has sales support responsibility for both new and existing accounts.
Responsibilities
Develop new sales opportunities by researching and identifying potential accounts; soliciting existing accounts; building rapport; providing technical information and explanations; preparing quotations.
Serve as the front line customer contact for Toshiba.
Ensure the customer’s needs and requests are met in the order of importance which includes troubleshooting by oneself or transitioning to Toshiba’s inside and/or outside resources.
Manage and close sales opportunities by most efficiently utilizing resources that include Outside Regional Sales Manager (RSM) and Manufacturer's Representatives (Reps).
Work closely with RSM and Reps to develop opportunities, accounts and projects. Facilitate necessary appointments when outside presence is needed.
Liaison between customers and Toshiba production. Work closely with Product Managers and Application Engineers to advise on customer’s pre‑sales related questions about their application and Toshiba solutions. Facilitate necessary webinars, conference calls, joint sales calls to support the customer.
Facilitate orders by ensuring the customer has an open account in good standing, purchase orders are clean and transferring orders to the order entry team.
Otherwise explaining stock‑outs, communicating reseller agreements, ensuring terms are settled, etc.
Growing existing accounts by checking customer’s buying history; suggesting related and new items; building rapport and trusted relationships.
Grow personal skills and knowledge by studying new product descriptions; participating in educational opportunities, sales trainings, etc.
Maintain CRM with new customer information, key activities, updated proposals, etc.
Education
Bachelor’s Degree in Business or Engineering
Skills And Experience
Experience with UPS Industry, Data Center, Service Sales, or Property Management
Ability to quickly articulate technical and business value propositions via phone and email
Use questions-based selling to determine partner and customer needs
Proficiency with Microsoft Office and relevant computer software and hardware
Excellent verbal and written communication skills, including outstanding telephone presence
Self‑reliant, adaptable, decisive, and professional; able to effectively multi‑task in a dynamic environment
Results‑oriented with proven success in inside sales techniques and ability to excel in a team environment
5+ years in Sales or Account Management
Requirements
Oracle Knowledge
Excellent CRM knowledge
Preferred
Toshiba customer base knowledge
Customer set up process
Familiar with PM and maintenance contracts
Metrics Daily calls to customers (To be reported by using Cisco agent report) – 10 calls per day 1st month; 20 calls per day month 2 and 3; 30+ calls per day months 4 and beyond.
Quotes per month (combine report from CRM and SharePoint): a.) 500k per month in quotes; "Cold Call" lead quotes should be 75% of monthly quotes with other 25% of monthly quotes from customer OSSR.
Commissional Items Contracts
Preventative Maintenance
Platinum Contracts
Gold Contracts
Service Items
Battery replacements
Non Toshiba battery sales
Fan and Capacitor replacement (in conjunction with PM)
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Job Summary Use sales and management, customer service and interpersonal skills to facilitate sales in the region. Participate in all facets of the business cycle including: customer targeting/acquisition, quoting, forecasting, preparing technical literature, presenting product features and benefits, solving commercial issues, etc. Has sales support responsibility for both new and existing accounts.
Responsibilities
Develop new sales opportunities by researching and identifying potential accounts; soliciting existing accounts; building rapport; providing technical information and explanations; preparing quotations.
Serve as the front line customer contact for Toshiba.
Ensure the customer’s needs and requests are met in the order of importance which includes troubleshooting by oneself or transitioning to Toshiba’s inside and/or outside resources.
Manage and close sales opportunities by most efficiently utilizing resources that include Outside Regional Sales Manager (RSM) and Manufacturer's Representatives (Reps).
Work closely with RSM and Reps to develop opportunities, accounts and projects. Facilitate necessary appointments when outside presence is needed.
Liaison between customers and Toshiba production. Work closely with Product Managers and Application Engineers to advise on customer’s pre‑sales related questions about their application and Toshiba solutions. Facilitate necessary webinars, conference calls, joint sales calls to support the customer.
Facilitate orders by ensuring the customer has an open account in good standing, purchase orders are clean and transferring orders to the order entry team.
Otherwise explaining stock‑outs, communicating reseller agreements, ensuring terms are settled, etc.
Growing existing accounts by checking customer’s buying history; suggesting related and new items; building rapport and trusted relationships.
Grow personal skills and knowledge by studying new product descriptions; participating in educational opportunities, sales trainings, etc.
Maintain CRM with new customer information, key activities, updated proposals, etc.
Education
Bachelor’s Degree in Business or Engineering
Skills And Experience
Experience with UPS Industry, Data Center, Service Sales, or Property Management
Ability to quickly articulate technical and business value propositions via phone and email
Use questions-based selling to determine partner and customer needs
Proficiency with Microsoft Office and relevant computer software and hardware
Excellent verbal and written communication skills, including outstanding telephone presence
Self‑reliant, adaptable, decisive, and professional; able to effectively multi‑task in a dynamic environment
Results‑oriented with proven success in inside sales techniques and ability to excel in a team environment
5+ years in Sales or Account Management
Requirements
Oracle Knowledge
Excellent CRM knowledge
Preferred
Toshiba customer base knowledge
Customer set up process
Familiar with PM and maintenance contracts
Metrics Daily calls to customers (To be reported by using Cisco agent report) – 10 calls per day 1st month; 20 calls per day month 2 and 3; 30+ calls per day months 4 and beyond.
Quotes per month (combine report from CRM and SharePoint): a.) 500k per month in quotes; "Cold Call" lead quotes should be 75% of monthly quotes with other 25% of monthly quotes from customer OSSR.
Commissional Items Contracts
Preventative Maintenance
Platinum Contracts
Gold Contracts
Service Items
Battery replacements
Non Toshiba battery sales
Fan and Capacitor replacement (in conjunction with PM)
#J-18808-Ljbffr