Sales Orders Specialist
Brivo, Austin, TX, United States
Description
As a Sales Orders Specialist, you will play a vital role in ensuring a seamless experience for Brivo’s customers and partners. You’ll be responsible for accurately managing and processing customer orders while collaborating across teams to resolve issues and continuously improve the customer journey. This is an on-site position at our Austin Headquarters.
Department:
Customer Care
Location:
Austin
Key Responsibilities
Accurately manage incoming sales orders, ensuring compliance with internal policies and standards.
Collaborate with internal teams, including Sales, Finance, and Operations, to resolve order-related issues and improve workflows.
Respond promptly and professionally to inquiries from resellers, prospects, and internal stakeholders via email, Slack, and phone.
Conduct thorough reviews of sales orders to ensure all required documentation and information are complete before processing.
Stay current on Brivo’s offerings and industry trends to effectively represent the brand in external communications.
Skills, Knowledge and Expertise
Experience in sales order processing, sales operations, or a related administrative role, preferably in a B2B or SaaS work environment.
Strong written and verbal communication skills with the ability to clearly and professionally engage with internal and external stakeholders.
Comfortable working with technology and cloud-based tools; experience with Google Workspace, Salesforce, Microsoft Office, and NetSuite preferred.
Highly organized and detail-oriented, with the ability to manage multiple tasks in a fast-paced environment.
Confident in explaining technical concepts and troubleshooting order-related issues.
A team player who takes initiative and enjoys working in a collaborative, supportive environment.
Benefits Brivo is an innovative, global start-up building the only platform powerful enough to support the future of video surveillance and security. Here your voice will be heard, and talent respected. We have proven leadership and financial backing of one of the world’s premier venture capital firms. The work we do is essential in today’s world, as our systems are used to protect the health, safety, and welfare of people and property around the world. Brivo is a place where you can make a difference. Bring your passion, your drive, a roll-up-your-sleeves-and-get-it-done work ethic, and a collaborative mindset. Be ready to work hard and have fun. We also have great benefits and perks.
Medical Benefits:
We offer competitive medical, vision, and dental plans. Company offsets premiums.
Taco Tuesdays:
Like breakfast tacos? You’re at the right place, because weekly breakfast tacos are provided.
401k plan
with company match!
Weekly Lunch:
Food is love. Especially when it is free.
Snacks:
You will never go hungry.
Culture:
Innovation drives our vibe.
Diversity:
We embrace our global presence, the diverse ideas and backgrounds of our team to improve our culture, our products and grow our people and our business.
PTO:
Hourly employees accrue PTO each pay period for a total of 12 days each year and are granted 5 paid Sick days each year
About Brivo Brivo and Eagle Eye Networks have come together to create a category-defining, cloud-first platform at the intersection of AI and the physical world. Our mission is simple and ambitious: to make physical spaces safer, smarter, and more autonomous—from single-site businesses to global enterprises.
As the unified global leaders in cloud-based access control and video surveillance, we provide a comprehensive digital foundation for the built environment. By combining Brivo’s pioneering building access platform with Eagle Eye’s AI-powered video management system (VMS), we have created a system of intelligence that protects over 600 million square feet across 90+ countries. Every door, camera, and credential in our ecosystem acts as a real-time sensor, leveraging AI to prevent incidents, improve operations, and enable entirely new workflows across sectors, including commercial real estate, retail, healthcare, education, and critical infrastructure.
With a global footprint spanning headquarters in Bethesda, Maryland, and Austin, Texas, and international offices in Amsterdam, London, Bangalore, and Tokyo, we are leveraging our open APIs and cyber-secure cloud infrastructure to reshape the future of physical security. Join us as we build the world’s most robust platform for video intelligence and smart space automation. Learn more at www.brivo.com.
Brivo is an equal employment opportunity employer and values diversity. Qualified candidates are considered for employment without regard to race, religion, gender, gender identity, sexual orientation, national origin, age, military or veteran status, disability, or any other characteristic protected by applicable law. If you require reasonable accommodations during the application or interview process, please inform us.
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Department:
Customer Care
Location:
Austin
Key Responsibilities
Accurately manage incoming sales orders, ensuring compliance with internal policies and standards.
Collaborate with internal teams, including Sales, Finance, and Operations, to resolve order-related issues and improve workflows.
Respond promptly and professionally to inquiries from resellers, prospects, and internal stakeholders via email, Slack, and phone.
Conduct thorough reviews of sales orders to ensure all required documentation and information are complete before processing.
Stay current on Brivo’s offerings and industry trends to effectively represent the brand in external communications.
Skills, Knowledge and Expertise
Experience in sales order processing, sales operations, or a related administrative role, preferably in a B2B or SaaS work environment.
Strong written and verbal communication skills with the ability to clearly and professionally engage with internal and external stakeholders.
Comfortable working with technology and cloud-based tools; experience with Google Workspace, Salesforce, Microsoft Office, and NetSuite preferred.
Highly organized and detail-oriented, with the ability to manage multiple tasks in a fast-paced environment.
Confident in explaining technical concepts and troubleshooting order-related issues.
A team player who takes initiative and enjoys working in a collaborative, supportive environment.
Benefits Brivo is an innovative, global start-up building the only platform powerful enough to support the future of video surveillance and security. Here your voice will be heard, and talent respected. We have proven leadership and financial backing of one of the world’s premier venture capital firms. The work we do is essential in today’s world, as our systems are used to protect the health, safety, and welfare of people and property around the world. Brivo is a place where you can make a difference. Bring your passion, your drive, a roll-up-your-sleeves-and-get-it-done work ethic, and a collaborative mindset. Be ready to work hard and have fun. We also have great benefits and perks.
Medical Benefits:
We offer competitive medical, vision, and dental plans. Company offsets premiums.
Taco Tuesdays:
Like breakfast tacos? You’re at the right place, because weekly breakfast tacos are provided.
401k plan
with company match!
Weekly Lunch:
Food is love. Especially when it is free.
Snacks:
You will never go hungry.
Culture:
Innovation drives our vibe.
Diversity:
We embrace our global presence, the diverse ideas and backgrounds of our team to improve our culture, our products and grow our people and our business.
PTO:
Hourly employees accrue PTO each pay period for a total of 12 days each year and are granted 5 paid Sick days each year
About Brivo Brivo and Eagle Eye Networks have come together to create a category-defining, cloud-first platform at the intersection of AI and the physical world. Our mission is simple and ambitious: to make physical spaces safer, smarter, and more autonomous—from single-site businesses to global enterprises.
As the unified global leaders in cloud-based access control and video surveillance, we provide a comprehensive digital foundation for the built environment. By combining Brivo’s pioneering building access platform with Eagle Eye’s AI-powered video management system (VMS), we have created a system of intelligence that protects over 600 million square feet across 90+ countries. Every door, camera, and credential in our ecosystem acts as a real-time sensor, leveraging AI to prevent incidents, improve operations, and enable entirely new workflows across sectors, including commercial real estate, retail, healthcare, education, and critical infrastructure.
With a global footprint spanning headquarters in Bethesda, Maryland, and Austin, Texas, and international offices in Amsterdam, London, Bangalore, and Tokyo, we are leveraging our open APIs and cyber-secure cloud infrastructure to reshape the future of physical security. Join us as we build the world’s most robust platform for video intelligence and smart space automation. Learn more at www.brivo.com.
Brivo is an equal employment opportunity employer and values diversity. Qualified candidates are considered for employment without regard to race, religion, gender, gender identity, sexual orientation, national origin, age, military or veteran status, disability, or any other characteristic protected by applicable law. If you require reasonable accommodations during the application or interview process, please inform us.
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