Collections Specialist, II
Infor, Atlanta, GA, United States
Infor is hiring a Collections Specialist who will be responsible for ensuring timely and accurate posting of incoming payments and managing customer collections to maintain strong cash flow. This role involves applying customer payments, reconciling accounts, resolving payment discrepancies and communicating with clients to ensure balances are current.
A Day In the Life
Accurately post customer payments (checks, ACH, Wire transfers, credit cards) to correct account and invoices. Reconcile daily cash receipts, bank deposits. Research and resolve unidentified or misapplied payments. Maintain documentation and audit trails for all cash applications transactions. Collaborate with the billing and customer service teams to address payment discrepancies and short payments. Monitor aging reports and follow up on past due accounts via phone, email and written communication. Escalate collection issues when appropriate and recommend accounts for write off. Ensure that all collection activities comply with company requirements. Basic Qualifications
Previous experience in collections. Previous experience in cash applications. Preferred Qualifications
Experience with Microsoft Excel, especially pivot tables and vlookups. About Infor
Infor is where ambition meets impact. Join a global community of bold thinkers and innovators, where your expertise doesn’t just solve problems; it shapes industries, unlocks opportunities, and creates real-world impact for billions of people. At Infor, you’re not just building a career. You’re helping to build what’s next. Infor is a global leader in business cloud software products for companies in industry specific markets. Infor builds complete industry suites in the cloud and efficiently deploys technology that puts the user experience first, leverages data science, and integrates easily into existing systems. Over 60,000 organizations worldwide rely on Infor to help overcome market disruptions and achieve business-wide digital transformation. Infor is an Equal Opportunity Employer. We are committed to creating a diverse and inclusive work environment. Infor does not discriminate against candidates or employees because of their sex, race, gender identity, disability, age, sexual orientation, religion, national origin, veteran status, or any other protected status under the law. If you require accommodation or assistance at any time during the application or selection processes, please submit a request by following the directions located in the FAQ section.
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Accurately post customer payments (checks, ACH, Wire transfers, credit cards) to correct account and invoices. Reconcile daily cash receipts, bank deposits. Research and resolve unidentified or misapplied payments. Maintain documentation and audit trails for all cash applications transactions. Collaborate with the billing and customer service teams to address payment discrepancies and short payments. Monitor aging reports and follow up on past due accounts via phone, email and written communication. Escalate collection issues when appropriate and recommend accounts for write off. Ensure that all collection activities comply with company requirements. Basic Qualifications
Previous experience in collections. Previous experience in cash applications. Preferred Qualifications
Experience with Microsoft Excel, especially pivot tables and vlookups. About Infor
Infor is where ambition meets impact. Join a global community of bold thinkers and innovators, where your expertise doesn’t just solve problems; it shapes industries, unlocks opportunities, and creates real-world impact for billions of people. At Infor, you’re not just building a career. You’re helping to build what’s next. Infor is a global leader in business cloud software products for companies in industry specific markets. Infor builds complete industry suites in the cloud and efficiently deploys technology that puts the user experience first, leverages data science, and integrates easily into existing systems. Over 60,000 organizations worldwide rely on Infor to help overcome market disruptions and achieve business-wide digital transformation. Infor is an Equal Opportunity Employer. We are committed to creating a diverse and inclusive work environment. Infor does not discriminate against candidates or employees because of their sex, race, gender identity, disability, age, sexual orientation, religion, national origin, veteran status, or any other protected status under the law. If you require accommodation or assistance at any time during the application or selection processes, please submit a request by following the directions located in the FAQ section.
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