Customer Service Representative
TEKsystems, Schaumburg, IL, United States
Customer Support Specialist – Fleet Services (Email & Case Resolution Focus)
This is NOT a high call‑volume call center role. This position is heavily focused on email support, case resolution, and research‑based customer service. Phone calls are primarily outbound follow‑ups, not constant inbound calls.
As part of the Customer Support team, you will support Account Managers who oversee fleet clients and drivers. Your role is to resolve complex issues, educate drivers, and ensure accurate, timely case resolution using multiple systems.
This position is ideal for someone who enjoys problem‑solving, detailed research, written communication, and multitasking across systems.
Key Responsibilities
Serve as a support partner to Account Managers managing fleet customers.
Handle a high volume of customer emails and cases using Salesforce.
Research and resolve customer issues such as:
Vehicle impound situations
Ordering or replacing vehicles
Billing or insurance questions
Driver data updates and missing documentation
Educate drivers on services and next steps to prevent future issues.
Communicate frequently with internal departments to resolve cases.
Use Microsoft Teams daily to collaborate with internal teams.
Make outbound follow‑up calls to customers or drivers when needed.
Enter and update customer information while speaking with customers.
Manage cases, follow‑ups, and documentation within a CRM (Salesforce).
Utilize Wheels systems to:
Create vehicle selectors.
Process billing changes.
Generate reports.
Distribute insurance cards.
Update driver and vehicle data.
Contact drivers via phone or email to collect missing or required information.
Required Skills & Qualifications
2+ years of office‑based customer service experience.
Strong written and email communication skills.
Excellent command of the English language with proper grammar and sentence structure.
Strong attention to detail and ability to research solutions independently.
Comfortable working across multiple systems and monitors.
Proficient with Microsoft Office (Outlook, Word, Excel – basic data entry, copy/paste).
Basic Excel skills (willingness and ability to learn more).
Strong typing skills – minimum 40 WPM (typing test required for submission).
High School Diploma or GED.
Preferred / Nice to Have
Experience using Salesforce or other CRM systems.
Prior experience in fleet services, case management, or operations support.
Skills Summary
Customer Service & Customer Resolution.
Email‑based Support.
Case Management.
Data Entry.
CRM Systems (Salesforce preferred).
Microsoft Office & Outlook.
Excel Data Entry.
Multitasking & Research.
Internal & External Communication.
Experience Level Intermediate Level
Why This Role Is a Good Fit
Ideal for candidates who prefer email and case‑based work over phones.
Great for detail‑oriented problem solvers who enjoy researching solutions.
Opportunity to build experience in fleet management and enterprise customer support.
Collaborative environment with strong internal communication.
Job Type & Location Contract position based out of Schaumburg, IL.
Pay And Benefits Pay range: $20.00 - $20.00/hr.
Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include:
Medical, dental & vision.
Critical Illness, Accident, and Hospital.
401(k) Retirement Plan – Pre‑tax and Roth post‑tax contributions available.
Life Insurance (Voluntary Life & AD&D for the employee and dependents).
Short and long‑term disability.
Health Spending Account (HSA).
Transportation benefits.
Employee Assistance Program.
Time Off/Leave (PTO, Vacation or Sick Leave).
Equal Opportunity Employer The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
#J-18808-Ljbffr
This is NOT a high call‑volume call center role. This position is heavily focused on email support, case resolution, and research‑based customer service. Phone calls are primarily outbound follow‑ups, not constant inbound calls.
As part of the Customer Support team, you will support Account Managers who oversee fleet clients and drivers. Your role is to resolve complex issues, educate drivers, and ensure accurate, timely case resolution using multiple systems.
This position is ideal for someone who enjoys problem‑solving, detailed research, written communication, and multitasking across systems.
Key Responsibilities
Serve as a support partner to Account Managers managing fleet customers.
Handle a high volume of customer emails and cases using Salesforce.
Research and resolve customer issues such as:
Vehicle impound situations
Ordering or replacing vehicles
Billing or insurance questions
Driver data updates and missing documentation
Educate drivers on services and next steps to prevent future issues.
Communicate frequently with internal departments to resolve cases.
Use Microsoft Teams daily to collaborate with internal teams.
Make outbound follow‑up calls to customers or drivers when needed.
Enter and update customer information while speaking with customers.
Manage cases, follow‑ups, and documentation within a CRM (Salesforce).
Utilize Wheels systems to:
Create vehicle selectors.
Process billing changes.
Generate reports.
Distribute insurance cards.
Update driver and vehicle data.
Contact drivers via phone or email to collect missing or required information.
Required Skills & Qualifications
2+ years of office‑based customer service experience.
Strong written and email communication skills.
Excellent command of the English language with proper grammar and sentence structure.
Strong attention to detail and ability to research solutions independently.
Comfortable working across multiple systems and monitors.
Proficient with Microsoft Office (Outlook, Word, Excel – basic data entry, copy/paste).
Basic Excel skills (willingness and ability to learn more).
Strong typing skills – minimum 40 WPM (typing test required for submission).
High School Diploma or GED.
Preferred / Nice to Have
Experience using Salesforce or other CRM systems.
Prior experience in fleet services, case management, or operations support.
Skills Summary
Customer Service & Customer Resolution.
Email‑based Support.
Case Management.
Data Entry.
CRM Systems (Salesforce preferred).
Microsoft Office & Outlook.
Excel Data Entry.
Multitasking & Research.
Internal & External Communication.
Experience Level Intermediate Level
Why This Role Is a Good Fit
Ideal for candidates who prefer email and case‑based work over phones.
Great for detail‑oriented problem solvers who enjoy researching solutions.
Opportunity to build experience in fleet management and enterprise customer support.
Collaborative environment with strong internal communication.
Job Type & Location Contract position based out of Schaumburg, IL.
Pay And Benefits Pay range: $20.00 - $20.00/hr.
Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include:
Medical, dental & vision.
Critical Illness, Accident, and Hospital.
401(k) Retirement Plan – Pre‑tax and Roth post‑tax contributions available.
Life Insurance (Voluntary Life & AD&D for the employee and dependents).
Short and long‑term disability.
Health Spending Account (HSA).
Transportation benefits.
Employee Assistance Program.
Time Off/Leave (PTO, Vacation or Sick Leave).
Equal Opportunity Employer The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
#J-18808-Ljbffr