Customer Service Representative
Red Boot Beverage, Des Moines, IA, United States
On-site | Full-Time | U.S. Work Authorization Required
Position Summary The Customer Service Representative is responsible for serving as the primary point of contact for customers at Red Boot Beverage. This role manages order processing, responds to customer inquiries, and resolves issues related to shipments, product availability, and billing. The Customer Service Representative works cross-functionally with Sales, Production, Logistics, and Warehouse teams to ensure accurate order fulfillment and on‑time delivery while maintaining strong customer relationships through proactive communication and service excellence.
Responsibilities To perform this job successfully, an individual must be able to perform each essential duty satisfactorily, with or without reasonable accommodation, and perform other duties as assigned.
Serve as the primary point of contact for customer inquiries related to orders, shipments, product availability, and billing.
Process and manage customer orders accurately within ERP systems, ensuring all specifications, quantities, and timelines are correct.
Coordinate closely with Sales, Production, Planning, Logistics, and Warehouse teams to ensure orders are fulfilled on time and according to customer requirements.
Provide proactive communication to customers regarding order status, production schedules, delays, and shipment updates.
Track and monitor order progress from entry through delivery, ensuring timely execution and follow‑up.
Resolve customer issues related to order discrepancies, shipping delays, inventory shortages, or billing concerns in a timely and professional manner.
Maintain accurate customer records, order details, and communication logs within internal systems.
Collaborate with internal teams to align customer expectations with operational capabilities and production schedules.
Support continuous improvement initiatives by identifying trends in customer issues and recommending process enhancements.
Assist in coordinating new product launches, packaging updates, and customer‑specific requirements.
Ensure compliance with company policies, customer specifications, and quality standards throughout the order lifecycle.
Build and maintain strong customer relationships by delivering high‑quality service and consistent follow‑through.
Meets all Good Manufacturing Practice (GMP) and Safe Quality Food (SQF) requirements; participate in food safety meetings as required.
Cultivates and promotes a strong safety culture and follows all safety policies, procedures, and regulations; identifies and communicates workplace hazards and corrects or seeks assistance in correcting unsafe actions or conditions; participates in safety meetings as required.
Note This job description is not exhaustive and may evolve over time.
Qualifications
Associate’s or Bachelor’s degree in Business, Supply Chain, Communications, or related field preferred.
2–4 years of experience in customer service, order management, or supply chain support (manufacturing or co‑packing experience preferred).
Strong communication and interpersonal skills with a customer‑focused mindset.
Excellent organizational skills and attention to detail with the ability to manage multiple priorities.
Problem‑solving ability with a proactive approach to issue resolution.
Ability to work cross‑functionally in a fast‑paced manufacturing environment.
Proficiency in Microsoft Office 365; experience with ERP systems preferred.
Ability to manage time effectively and meet deadlines.
Work Expectations
This is a regular, full‑time position with frequent in‑person meetings with potential, new and existing customers located throughout their defined sales territory.
This position needs to have the ability to be available for work daily and extended hours as necessary.
While performing the duties of this job, the employee is regularly required to talk and listen.
This position requires long periods sitting/working at a computer, standing, walking, bending, kneeling, stooping, crouching, crawling, and climbing. The employee should be able to lift and/or move items up to 10 pounds and occasionally lift and/or move up to 30 pounds.
Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception and ability to adjust focus.
Why Join Red Boot Beverage Join Red Boot Beverage to play a key role in delivering exceptional customer service while working closely with cross‑functional teams in a fast‑paced, growing beverage manufacturing environment. This is a great opportunity to build your skills in order management, problem‑solving, and supply chain operations while contributing directly to customer satisfaction and company success.
Benefits
Simple IRA
Simple IRA matching
Dental insurance
Flexible spending account
Health insurance
Paid time off
Vision insurance
Applicants must be eligible to work in the United States without employer sponsorship. Note: We are not accepting third‑party solicitations from recruiting firms.
#J-18808-Ljbffr
Position Summary The Customer Service Representative is responsible for serving as the primary point of contact for customers at Red Boot Beverage. This role manages order processing, responds to customer inquiries, and resolves issues related to shipments, product availability, and billing. The Customer Service Representative works cross-functionally with Sales, Production, Logistics, and Warehouse teams to ensure accurate order fulfillment and on‑time delivery while maintaining strong customer relationships through proactive communication and service excellence.
Responsibilities To perform this job successfully, an individual must be able to perform each essential duty satisfactorily, with or without reasonable accommodation, and perform other duties as assigned.
Serve as the primary point of contact for customer inquiries related to orders, shipments, product availability, and billing.
Process and manage customer orders accurately within ERP systems, ensuring all specifications, quantities, and timelines are correct.
Coordinate closely with Sales, Production, Planning, Logistics, and Warehouse teams to ensure orders are fulfilled on time and according to customer requirements.
Provide proactive communication to customers regarding order status, production schedules, delays, and shipment updates.
Track and monitor order progress from entry through delivery, ensuring timely execution and follow‑up.
Resolve customer issues related to order discrepancies, shipping delays, inventory shortages, or billing concerns in a timely and professional manner.
Maintain accurate customer records, order details, and communication logs within internal systems.
Collaborate with internal teams to align customer expectations with operational capabilities and production schedules.
Support continuous improvement initiatives by identifying trends in customer issues and recommending process enhancements.
Assist in coordinating new product launches, packaging updates, and customer‑specific requirements.
Ensure compliance with company policies, customer specifications, and quality standards throughout the order lifecycle.
Build and maintain strong customer relationships by delivering high‑quality service and consistent follow‑through.
Meets all Good Manufacturing Practice (GMP) and Safe Quality Food (SQF) requirements; participate in food safety meetings as required.
Cultivates and promotes a strong safety culture and follows all safety policies, procedures, and regulations; identifies and communicates workplace hazards and corrects or seeks assistance in correcting unsafe actions or conditions; participates in safety meetings as required.
Note This job description is not exhaustive and may evolve over time.
Qualifications
Associate’s or Bachelor’s degree in Business, Supply Chain, Communications, or related field preferred.
2–4 years of experience in customer service, order management, or supply chain support (manufacturing or co‑packing experience preferred).
Strong communication and interpersonal skills with a customer‑focused mindset.
Excellent organizational skills and attention to detail with the ability to manage multiple priorities.
Problem‑solving ability with a proactive approach to issue resolution.
Ability to work cross‑functionally in a fast‑paced manufacturing environment.
Proficiency in Microsoft Office 365; experience with ERP systems preferred.
Ability to manage time effectively and meet deadlines.
Work Expectations
This is a regular, full‑time position with frequent in‑person meetings with potential, new and existing customers located throughout their defined sales territory.
This position needs to have the ability to be available for work daily and extended hours as necessary.
While performing the duties of this job, the employee is regularly required to talk and listen.
This position requires long periods sitting/working at a computer, standing, walking, bending, kneeling, stooping, crouching, crawling, and climbing. The employee should be able to lift and/or move items up to 10 pounds and occasionally lift and/or move up to 30 pounds.
Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception and ability to adjust focus.
Why Join Red Boot Beverage Join Red Boot Beverage to play a key role in delivering exceptional customer service while working closely with cross‑functional teams in a fast‑paced, growing beverage manufacturing environment. This is a great opportunity to build your skills in order management, problem‑solving, and supply chain operations while contributing directly to customer satisfaction and company success.
Benefits
Simple IRA
Simple IRA matching
Dental insurance
Flexible spending account
Health insurance
Paid time off
Vision insurance
Applicants must be eligible to work in the United States without employer sponsorship. Note: We are not accepting third‑party solicitations from recruiting firms.
#J-18808-Ljbffr