Customer Service Representative
GAME Apparel, Yorktown Heights, NY, United States
The Customer Service Representative will act as the primary liaison between customers, sales, and production teams. This role is responsible for managing customer orders, providing updates on production timelines, resolving issues, and ensuring a high level of client satisfaction.
Specific Responsibilities include but are not limited to the following:
Serve as the primary point of contact for customer inquiries via phone and email Enter, process and track customer orders into the ABS system Coordinate with production, logistics, and sales teams regarding order status and timelines Identify, research and resolve customer concerns related to orders, delays, deliveries, or product issues Provide customers with updates on order status, production schedules, and shipments Maintain accurate customer records and order documentation Provide product information, pricing, and availability details Upsell products and services. Assist with returns, exchanges, and order adjustments when necessary Follow-up on customer inquiries not immediately resolved Recognize, document, and alert the supervisor of trends in customer calls Support the sales team with order management and follow-ups Ensure high levels of customer satisfaction and timely communication Qualifications
Intermediate Level experience with Microsoft Office Suite Experience with Custom Company ERP software applications. Professional verbal and written communication skills Knowledge or experience with Adobe Creative Suite a plus Ability to multi-task. High School Diploma or equivalent. College Associate Degree or equivalent Experience and Background
2+ years’ experience in a customer service support function preferably in the apparel manufacturing industry Employment Type
Schedule: Full-time In person Monday to Friday
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Serve as the primary point of contact for customer inquiries via phone and email Enter, process and track customer orders into the ABS system Coordinate with production, logistics, and sales teams regarding order status and timelines Identify, research and resolve customer concerns related to orders, delays, deliveries, or product issues Provide customers with updates on order status, production schedules, and shipments Maintain accurate customer records and order documentation Provide product information, pricing, and availability details Upsell products and services. Assist with returns, exchanges, and order adjustments when necessary Follow-up on customer inquiries not immediately resolved Recognize, document, and alert the supervisor of trends in customer calls Support the sales team with order management and follow-ups Ensure high levels of customer satisfaction and timely communication Qualifications
Intermediate Level experience with Microsoft Office Suite Experience with Custom Company ERP software applications. Professional verbal and written communication skills Knowledge or experience with Adobe Creative Suite a plus Ability to multi-task. High School Diploma or equivalent. College Associate Degree or equivalent Experience and Background
2+ years’ experience in a customer service support function preferably in the apparel manufacturing industry Employment Type
Schedule: Full-time In person Monday to Friday
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