Revenue Customer Service Representative
Thousand Oaks City, Thousand Oaks, CA, United States
To apply for this role visit: https://www.calopps.org/thousand-oaks/job-20722217
Highlights of the position
Customer Service Excellence: Be the first point of contact for residents and businesses, providing outstanding service and support in a dynamic public service environment.
Financial Impact: Play a vital role in the City’s finance operations by processing payments, managing accounts, and ensuring accuracy in all financial transactions.
Professional Growth: Access opportunities for ongoing professional development and career advancement within the City Departments.
Collaborative Environment: Work closely with various City departments to resolve issues, improve processes, and contribute to a positive and supportive workplace culture.
The City of Thousand Oaks is seeking a motivated and detail-oriented Revenue Customer Service Representative to join our Public Services Division within the Finance Department. This role is essential in ensuring the delivery of exceptional customer service while maintaining accurate financial records and processing payments.
The Finance Department manages the City’s financial assets and operations and comprises four divisions: Accounting, Administration, Facilities, and Public Services. While the current vacancy is specifically for the Public Services Division, the eligibility list created from this recruitment process may also be used to fill future openings in the Finance Department, where they can contribute to various aspects of public service and financial operations.
Primary Responsibilities
Utility Billing and Customer Interaction: Manage utility billing processes while working closely with field technicians and customers to ensure accurate and timely service.
Diverse Financial Responsibilities: Handle various financial tasks, including business tax certificates, parking citations, transient occupancy tax collection, and false alarm administration.
Centralized Payment Processing: Oversee and process payments from all City departments, ensuring efficient and accurate financial transactions, including cash handling, daily balancing, and reconciliation of accounts.
Interdepartmental Collaboration: Engage with multiple City departments and external partners to resolve issues, streamline processes, and maintain high service delivery standards.
Ideal Candidate
2+ years’ experience in accounting, bookkeeping, or customer service roles.
Excellent interpersonal skills with a customer-focused approach.
Strong attention to detail, with the ability to manage multiple tasks and meet deadlines.
Strong communication skills (written and verbal).
Excellent problem-solving skills: initiative to identify and solve problems.
Ability to work independently and as part of a team, committed to maintaining a positive and collaborative work environment.
High school diploma or equivalent.
Valid Class C California Driver’s License.
Core Competencies
Customer-Focused
Flexible/Adaptable
Planner and Organizer
Problem Solver & Decision Maker
Results Oriented
Technically Knowledgeable
Special Instructions Filing Deadline: Recruitment may close at any time. Open until a sufficient number of qualified applicants has been received.
First review of candidates: March 31, 2026. Selected candidates may be invited to participate in onsite panel interviews during the week of April 13, 2026.
Supplemental Questionnaire Applicants are required to complete the Supplemental Questionnaire. This will be used throughout the process to assist in determining each applicant’s qualifications for the position.
Additional information about the City is available on our website at www.toaks.org.
Reasonable Accommodation The City of Thousand Oaks makes reasonable accommodations for individuals with disabilities to participate in the selection process. If you wish to request an accommodation in order to participate in the selection process, you must inform the Human Resources Department in writing no later than the final filing date. Applicants requesting an accommodation should document the request including the type and extent of accommodations requested to participate in the selection process and/or perform the duties of the job for which they applied.
Veteran’s Preference In order to qualify for Veteran’s Preference a Form DD214, or other acceptable proof of service, must be submitted by the deadline date/time noted in the job announcement. Any veteran who has successfully completed all phases of a selection process for employment with the City shall be granted a final interview regardless of his or her ranking on the eligibility list, providing he/she meets the criteria for an eligible veteran.
The provisions of this bulletin do not constitute a contract, expressed or implied, and any provisions contained in this bulletin may be modified or revoked without notice.
Job Video Link URL: https://www.youtube.com/watch?v=9y3YMy2qzDE
Pre-Qualification Questions
The schedule for this position is Monday through Thursday in person, 7:30 a.m. to 5:30 p.m., and alternating Fridays 8:00 a.m. to 5:00 p.m. Are you able to meet this requirement?
Do you possess at least two years of experience in accounting, bookkeeping, or customer service roles?
Supplemental Questions
Please describe your work experience and/or training as it relates to financial or customer service responsibilities, particularly in handling payments or customer interactions. Please be specific with your roles and responsibilities. What systems or procedures were used?
Describe your comfort level handling escalated customer situations involving billing or payment questions.
Explain how you communicate complex financial information to non-experts. Provide an example of how you made this information clear and understandable.
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Highlights of the position
Customer Service Excellence: Be the first point of contact for residents and businesses, providing outstanding service and support in a dynamic public service environment.
Financial Impact: Play a vital role in the City’s finance operations by processing payments, managing accounts, and ensuring accuracy in all financial transactions.
Professional Growth: Access opportunities for ongoing professional development and career advancement within the City Departments.
Collaborative Environment: Work closely with various City departments to resolve issues, improve processes, and contribute to a positive and supportive workplace culture.
The City of Thousand Oaks is seeking a motivated and detail-oriented Revenue Customer Service Representative to join our Public Services Division within the Finance Department. This role is essential in ensuring the delivery of exceptional customer service while maintaining accurate financial records and processing payments.
The Finance Department manages the City’s financial assets and operations and comprises four divisions: Accounting, Administration, Facilities, and Public Services. While the current vacancy is specifically for the Public Services Division, the eligibility list created from this recruitment process may also be used to fill future openings in the Finance Department, where they can contribute to various aspects of public service and financial operations.
Primary Responsibilities
Utility Billing and Customer Interaction: Manage utility billing processes while working closely with field technicians and customers to ensure accurate and timely service.
Diverse Financial Responsibilities: Handle various financial tasks, including business tax certificates, parking citations, transient occupancy tax collection, and false alarm administration.
Centralized Payment Processing: Oversee and process payments from all City departments, ensuring efficient and accurate financial transactions, including cash handling, daily balancing, and reconciliation of accounts.
Interdepartmental Collaboration: Engage with multiple City departments and external partners to resolve issues, streamline processes, and maintain high service delivery standards.
Ideal Candidate
2+ years’ experience in accounting, bookkeeping, or customer service roles.
Excellent interpersonal skills with a customer-focused approach.
Strong attention to detail, with the ability to manage multiple tasks and meet deadlines.
Strong communication skills (written and verbal).
Excellent problem-solving skills: initiative to identify and solve problems.
Ability to work independently and as part of a team, committed to maintaining a positive and collaborative work environment.
High school diploma or equivalent.
Valid Class C California Driver’s License.
Core Competencies
Customer-Focused
Flexible/Adaptable
Planner and Organizer
Problem Solver & Decision Maker
Results Oriented
Technically Knowledgeable
Special Instructions Filing Deadline: Recruitment may close at any time. Open until a sufficient number of qualified applicants has been received.
First review of candidates: March 31, 2026. Selected candidates may be invited to participate in onsite panel interviews during the week of April 13, 2026.
Supplemental Questionnaire Applicants are required to complete the Supplemental Questionnaire. This will be used throughout the process to assist in determining each applicant’s qualifications for the position.
Additional information about the City is available on our website at www.toaks.org.
Reasonable Accommodation The City of Thousand Oaks makes reasonable accommodations for individuals with disabilities to participate in the selection process. If you wish to request an accommodation in order to participate in the selection process, you must inform the Human Resources Department in writing no later than the final filing date. Applicants requesting an accommodation should document the request including the type and extent of accommodations requested to participate in the selection process and/or perform the duties of the job for which they applied.
Veteran’s Preference In order to qualify for Veteran’s Preference a Form DD214, or other acceptable proof of service, must be submitted by the deadline date/time noted in the job announcement. Any veteran who has successfully completed all phases of a selection process for employment with the City shall be granted a final interview regardless of his or her ranking on the eligibility list, providing he/she meets the criteria for an eligible veteran.
The provisions of this bulletin do not constitute a contract, expressed or implied, and any provisions contained in this bulletin may be modified or revoked without notice.
Job Video Link URL: https://www.youtube.com/watch?v=9y3YMy2qzDE
Pre-Qualification Questions
The schedule for this position is Monday through Thursday in person, 7:30 a.m. to 5:30 p.m., and alternating Fridays 8:00 a.m. to 5:00 p.m. Are you able to meet this requirement?
Do you possess at least two years of experience in accounting, bookkeeping, or customer service roles?
Supplemental Questions
Please describe your work experience and/or training as it relates to financial or customer service responsibilities, particularly in handling payments or customer interactions. Please be specific with your roles and responsibilities. What systems or procedures were used?
Describe your comfort level handling escalated customer situations involving billing or payment questions.
Explain how you communicate complex financial information to non-experts. Provide an example of how you made this information clear and understandable.
#J-18808-Ljbffr