Casino Ambassador
Treasure Island Resort & Casino, Welch, MN, United States
SUMMARY
Pay Rate: $41,600 starting salary
To provide a high level of service to High-Value player segments and provide support in Marketing Operations. Responsible for a high level of guest service as described in your department’s guest service standards.
ESSENTIAL DUTIES AND RESPONSIBILITIES
Identify and recruit players for Island Passport Club membership by promoting club benefits and enroll new Player’s Club members
Ensures player enrollment and processing is handled accurately, efficiently, and professionally
Work closely with table games staff to increase club participation among Table Game players
Meet and greet hosted players on the casino floor
Maintain a constant awareness of all Casino services, promotions and events
Offer services to hosted players to include drink service, promotions participation and expedite other player needs
Assist Casino Hosts as needed with meet and greet and other guest services for coded players
Use Call Center resources to actively call players to acknowledge and promote special occasions (birthday, anniversary, etc.), and special trips.
Assist players of potential High-Value in conjunction with Casino Hosts
Assist Island Passport Club and Call Center staff as needed
Identify active players without a card and secure, print and deliver cards for tracking
Promote club benefits and the use of the card in all player interactions
Assist Call Center with sales lead penetration by making sales calls to assigned lists
Increase spend per trip by reaching out to assigned hosted / developmental players, meet goals and quotas as assigned
Floor prospect for players of extreme High-Value
Organize, categorize and maintain all players in assigned book of business
Analyze player profiles for sales calls
Expedite player requests and reservations
Fulfill player requests for comps
Accompany guests to sporting events as needed Drive inactive/dormant player trips
Respond to Guest inquiries through varied means of both written and oral communication
KNOWLEDGE AND CERTIFICATION, SKILLS AND ABILITIES KNOWLEDGE AND CERTIFICATION REQUIRED
High School Diploma/GED or equivalent experience
6 months experience as a Customer Service Representative II, Island Passport Club Representative II or equivalent experience in customer service sales
SKILLS REQUIRED
Accurate and detail-oriented
Highly organized and ability to adapt quickly to changing priorities
Strong computer skills Microsoft Office (Word, Excel and Outlook) and Windows
Excellent written, verbal and interpersonal communication skills
Must be able to read and write English
Proven to accurately type 35 wpm
Proficient at phone systems and computer applications
ABILITIES REQUIRED
Ability to work fast and efficiently
Ability to provide superior guest service to guests, coworkers and management while maintaining a high level of maturity, professional and credibility
Ability to follow established dress code policies and practice good personal hygiene
Ability to independently complete multiple tasks in a professional manner
Ability to speak in a clear, concise and pleasant voice
Ability to retain large amounts of information regarding the property and its amenities
Ability to enthusiastically and professionally sell and/or promote relevant events and promotions
REQUIRED TRAINING
Treasure Island guest service training
TIPS training and certification
Department software applications including Player Tracking, Gaming System and Hotel Management Systems
Department orientation
Any position-related training as determined by department manager
PHYSICAL DEMANDS
Must be able to walk and / or stand and sit for long periods throughout the day
Must have a good sense of balance, and be able to bend, kneel, stoop and twist
Must be able to push, pull and grasp objects occasionally
Must have the ability to independently lift up to 25 pounds occasionally
Must be able to perform repetitive hand and wrist motions
WORKING ENVIRONMENT
Work is performed throughout the property (indoors and outdoors) and may include excessive noise, flashing lights, frequent loud noises and cigarette smoke
Must be willing to work a flexible schedule including all shifts, weekends and holidays
Extensive computer use
Occasionally overtime may be required
Occasionally must deal with angry or hostile individuals
High volume direct public contact
#J-18808-Ljbffr
To provide a high level of service to High-Value player segments and provide support in Marketing Operations. Responsible for a high level of guest service as described in your department’s guest service standards.
ESSENTIAL DUTIES AND RESPONSIBILITIES
Identify and recruit players for Island Passport Club membership by promoting club benefits and enroll new Player’s Club members
Ensures player enrollment and processing is handled accurately, efficiently, and professionally
Work closely with table games staff to increase club participation among Table Game players
Meet and greet hosted players on the casino floor
Maintain a constant awareness of all Casino services, promotions and events
Offer services to hosted players to include drink service, promotions participation and expedite other player needs
Assist Casino Hosts as needed with meet and greet and other guest services for coded players
Use Call Center resources to actively call players to acknowledge and promote special occasions (birthday, anniversary, etc.), and special trips.
Assist players of potential High-Value in conjunction with Casino Hosts
Assist Island Passport Club and Call Center staff as needed
Identify active players without a card and secure, print and deliver cards for tracking
Promote club benefits and the use of the card in all player interactions
Assist Call Center with sales lead penetration by making sales calls to assigned lists
Increase spend per trip by reaching out to assigned hosted / developmental players, meet goals and quotas as assigned
Floor prospect for players of extreme High-Value
Organize, categorize and maintain all players in assigned book of business
Analyze player profiles for sales calls
Expedite player requests and reservations
Fulfill player requests for comps
Accompany guests to sporting events as needed Drive inactive/dormant player trips
Respond to Guest inquiries through varied means of both written and oral communication
KNOWLEDGE AND CERTIFICATION, SKILLS AND ABILITIES KNOWLEDGE AND CERTIFICATION REQUIRED
High School Diploma/GED or equivalent experience
6 months experience as a Customer Service Representative II, Island Passport Club Representative II or equivalent experience in customer service sales
SKILLS REQUIRED
Accurate and detail-oriented
Highly organized and ability to adapt quickly to changing priorities
Strong computer skills Microsoft Office (Word, Excel and Outlook) and Windows
Excellent written, verbal and interpersonal communication skills
Must be able to read and write English
Proven to accurately type 35 wpm
Proficient at phone systems and computer applications
ABILITIES REQUIRED
Ability to work fast and efficiently
Ability to provide superior guest service to guests, coworkers and management while maintaining a high level of maturity, professional and credibility
Ability to follow established dress code policies and practice good personal hygiene
Ability to independently complete multiple tasks in a professional manner
Ability to speak in a clear, concise and pleasant voice
Ability to retain large amounts of information regarding the property and its amenities
Ability to enthusiastically and professionally sell and/or promote relevant events and promotions
REQUIRED TRAINING
Treasure Island guest service training
TIPS training and certification
Department software applications including Player Tracking, Gaming System and Hotel Management Systems
Department orientation
Any position-related training as determined by department manager
PHYSICAL DEMANDS
Must be able to walk and / or stand and sit for long periods throughout the day
Must have a good sense of balance, and be able to bend, kneel, stoop and twist
Must be able to push, pull and grasp objects occasionally
Must have the ability to independently lift up to 25 pounds occasionally
Must be able to perform repetitive hand and wrist motions
WORKING ENVIRONMENT
Work is performed throughout the property (indoors and outdoors) and may include excessive noise, flashing lights, frequent loud noises and cigarette smoke
Must be willing to work a flexible schedule including all shifts, weekends and holidays
Extensive computer use
Occasionally overtime may be required
Occasionally must deal with angry or hostile individuals
High volume direct public contact
#J-18808-Ljbffr