Senior Customer Service Account Representative
Carrier, Village Green, NY, United States
About Carrier
Carrier Global Corporation, global leader in intelligent climate and energy solutions, is committed to creating innovations that bring comfort, safety and sustainability to life. Through cutting‑edge advancements in climate solutions such as temperature control, air quality and transportation, we improve lives, empower critical industries and ensure safe transport of food, lifesaving medicines and more. Since inventing modern air conditioning in 1902, we lead with purpose: enhancing the lives we live and the world we share. We continue to lead because of our world‑class, inclusive workforce that puts the customer at the center of everything we do. For more information, visit corporate.carrier.com or follow on Carrier social media at @Carrier.
Carrier is actively recruiting for a dynamic Sr. Customer Service Associate to join the team in
Syracuse, NY .
Role Responsibilities
Serve as the primary customer contact for Strategic Accounts, managing relationships and supporting customers from purchase order through invoicing.
Own end‑to‑end order management, including order entry, scheduling, inventory coordination, shipment tracking, invoicing, and warranty registration.
Collaborate cross‑functionally with Sales, Finance, and vendors to ensure accurate order fulfillment, resolve issues, manage collections, and meet customer system requirements.
Role Purpose
Deliver a seamless customer experience by ensuring accurate, timely, and compliant order processing for Strategic Account customers.
Support revenue and operational efficiency by forecasting account activity and proactively managing order CRSD dates.
Strengthen customer relationships and trust by resolving issues quickly, maintaining accurate documentation, and acting as a reliable liaison between customers and internal teams.
Required Qualifications
Bachelor’s Degree with 1+ years of account order management or customer service experience OR Associate’s Degree with 3+ years of account order management or customer service experience OR High School Diploma with 5+ years of account order management or customer service experience.
Preferred Qualifications
Experience in Salesforce
Experience with SAP
Problem resolution
Microsoft Office (Excel and Outlook)
Pay Range The annual salary for this position is between $64,500.00 - $129,500.00 annually. Factors which may affect pay within this range include, but are not limited to, skills, education, experience, and other unique qualifications of the successful candidate.
Other Compensation This position may be entitled to short‑term cash incentives, subject to plan requirements.
Benefits Employees are eligible for benefits, including:
Health Care Benefits: Medical, Dental, Vision; Wellness incentives
Retirement Benefits
Time off and Leave: Paid vacation days, up to 15 days; paid sick days, up to 5 days; paid personal leave, up to 5 days; paid holidays, up to 13 days; birth and adoption leave; parental leave; family and medical leave; bereavement leave; jury duty leave; military leave; purchased vacation
Disability: Short‑term and long‑term disability
Life Insurance and Accidental Death and Dismemberment
Tax‑Advantaged Accounts: Health Savings Account; Health Care Spending Account; Dependent Care Spending Account
Tuition Assistance
To learn more about our benefits offering, please click here
Carrier EEO Statement and Accommodations Process Carrier is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability or veteran status or any other applicable state or federal protected class. Carrier provides affirmative action in employment for qualified individuals with a Disability and Protected Veterans in compliance with section 503 of Rehabilitation Act and the Vietnam Era Veterans' Readjustment Assistance Act. If you require a reasonable accommodation to complete the application process, participate in an interview, or otherwise engage in the hiring process, please contact us at Carrier.Recruiting@carrier.com. We will make every effort to meet your needs in accordance with applicable laws.
Application Deadline Applications will be accepted for at least 3 days from Job Posting Date: 19 March 2026.
Job Applicant's Privacy Notice Please click on the link to review the Job Applicant Privacy Notice.
#J-18808-Ljbffr
Carrier is actively recruiting for a dynamic Sr. Customer Service Associate to join the team in
Syracuse, NY .
Role Responsibilities
Serve as the primary customer contact for Strategic Accounts, managing relationships and supporting customers from purchase order through invoicing.
Own end‑to‑end order management, including order entry, scheduling, inventory coordination, shipment tracking, invoicing, and warranty registration.
Collaborate cross‑functionally with Sales, Finance, and vendors to ensure accurate order fulfillment, resolve issues, manage collections, and meet customer system requirements.
Role Purpose
Deliver a seamless customer experience by ensuring accurate, timely, and compliant order processing for Strategic Account customers.
Support revenue and operational efficiency by forecasting account activity and proactively managing order CRSD dates.
Strengthen customer relationships and trust by resolving issues quickly, maintaining accurate documentation, and acting as a reliable liaison between customers and internal teams.
Required Qualifications
Bachelor’s Degree with 1+ years of account order management or customer service experience OR Associate’s Degree with 3+ years of account order management or customer service experience OR High School Diploma with 5+ years of account order management or customer service experience.
Preferred Qualifications
Experience in Salesforce
Experience with SAP
Problem resolution
Microsoft Office (Excel and Outlook)
Pay Range The annual salary for this position is between $64,500.00 - $129,500.00 annually. Factors which may affect pay within this range include, but are not limited to, skills, education, experience, and other unique qualifications of the successful candidate.
Other Compensation This position may be entitled to short‑term cash incentives, subject to plan requirements.
Benefits Employees are eligible for benefits, including:
Health Care Benefits: Medical, Dental, Vision; Wellness incentives
Retirement Benefits
Time off and Leave: Paid vacation days, up to 15 days; paid sick days, up to 5 days; paid personal leave, up to 5 days; paid holidays, up to 13 days; birth and adoption leave; parental leave; family and medical leave; bereavement leave; jury duty leave; military leave; purchased vacation
Disability: Short‑term and long‑term disability
Life Insurance and Accidental Death and Dismemberment
Tax‑Advantaged Accounts: Health Savings Account; Health Care Spending Account; Dependent Care Spending Account
Tuition Assistance
To learn more about our benefits offering, please click here
Carrier EEO Statement and Accommodations Process Carrier is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability or veteran status or any other applicable state or federal protected class. Carrier provides affirmative action in employment for qualified individuals with a Disability and Protected Veterans in compliance with section 503 of Rehabilitation Act and the Vietnam Era Veterans' Readjustment Assistance Act. If you require a reasonable accommodation to complete the application process, participate in an interview, or otherwise engage in the hiring process, please contact us at Carrier.Recruiting@carrier.com. We will make every effort to meet your needs in accordance with applicable laws.
Application Deadline Applications will be accepted for at least 3 days from Job Posting Date: 19 March 2026.
Job Applicant's Privacy Notice Please click on the link to review the Job Applicant Privacy Notice.
#J-18808-Ljbffr