Help Desk Analyst
Franklin Fitch, Memphis, TN, United States
A stable, long established distribution company is hiring a
Help Desk Analyst
to support day to day IT operations at its Memphis headquarters. This role is ideal for an experienced end user support professional who enjoys working in a hands on environment supporting office, warehouse, and operational staff. In addition to traditional help desk responsibilities, this position will also assist with support for the company’s internal ERP platform, providing exposure to business critical systems used across operations. This is an
onsite position (5 days per week)
due to the nature of the warehouse and operational environment. Key Responsibilities
Provide Level 1 help desk support for employees across office and operational environments Troubleshoot and resolve issues related to Windows, Microsoft 365, hardware, and basic infrastructure Support users with the company’s internal Teamie ERP system Assist with ERP related tasks including basic troubleshooting, user requests, and data handling Escalate complex ERP or systems issues to internal IT leadership or external vendors when required Support warehouse and operational users with device and connectivity issues Maintain documentation and ensure tickets are tracked and resolved efficiently Technical Environment
Microsoft 365 administration and troubleshooting Basic IT infrastructure support Hardware troubleshooting for desktops, laptops, and peripherals ERP system support What They Are Looking For
5+ years of dedicated end user support experience Strong troubleshooting skills across Windows and Microsoft 365 environments Comfortable supporting both office users and operational staff Experience working in distribution, manufacturing, or warehouse environments is a plus Exposure to ERP, MRP, or warehouse management systems is beneficial but not required Compensation and Benefits
$65,000 base salary for candidates with standard help desk experience Exceptional 10% company funded pension contribution Stable and long established organization with long term growth and investment in IT
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Help Desk Analyst
to support day to day IT operations at its Memphis headquarters. This role is ideal for an experienced end user support professional who enjoys working in a hands on environment supporting office, warehouse, and operational staff. In addition to traditional help desk responsibilities, this position will also assist with support for the company’s internal ERP platform, providing exposure to business critical systems used across operations. This is an
onsite position (5 days per week)
due to the nature of the warehouse and operational environment. Key Responsibilities
Provide Level 1 help desk support for employees across office and operational environments Troubleshoot and resolve issues related to Windows, Microsoft 365, hardware, and basic infrastructure Support users with the company’s internal Teamie ERP system Assist with ERP related tasks including basic troubleshooting, user requests, and data handling Escalate complex ERP or systems issues to internal IT leadership or external vendors when required Support warehouse and operational users with device and connectivity issues Maintain documentation and ensure tickets are tracked and resolved efficiently Technical Environment
Microsoft 365 administration and troubleshooting Basic IT infrastructure support Hardware troubleshooting for desktops, laptops, and peripherals ERP system support What They Are Looking For
5+ years of dedicated end user support experience Strong troubleshooting skills across Windows and Microsoft 365 environments Comfortable supporting both office users and operational staff Experience working in distribution, manufacturing, or warehouse environments is a plus Exposure to ERP, MRP, or warehouse management systems is beneficial but not required Compensation and Benefits
$65,000 base salary for candidates with standard help desk experience Exceptional 10% company funded pension contribution Stable and long established organization with long term growth and investment in IT
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