Help Desk Analyst
Franklin Fitch, Memphis, TN, United States
Help Desk Analyst | Memphis, Tennessee | $65,000 | Onsite
A stable, long established distribution company is hiring a
Help Desk Analyst
to support day to day IT operations at its Memphis headquarters.
This role is ideal for an experienced end user support professional who enjoys working in a hands on environment supporting office, warehouse, and operational staff. In addition to traditional help desk responsibilities, this position will also assist with support for the company’s internal ERP platform, providing exposure to business critical systems used across operations.
This is an
onsite position (5 days per week)
due to the nature of the warehouse and operational environment.
Key Responsibilities
Provide Level 1 help desk support for employees across office and operational environments
Troubleshoot and resolve issues related to Windows, Microsoft 365, hardware, and basic infrastructure
Support users with the company’s internal Teamie ERP system
Assist with ERP related tasks including basic troubleshooting, user requests, and data handling
Escalate complex ERP or systems issues to internal IT leadership or external vendors when required
Support warehouse and operational users with device and connectivity issues
Maintain documentation and ensure tickets are tracked and resolved efficiently
Technical Environment
Windows desktop support
Microsoft 365 administration and troubleshooting
Basic IT infrastructure support
Hardware troubleshooting for desktops, laptops, and peripherals
ERP system support
What They Are Looking For
5+ years of dedicated end user support experience
Strong troubleshooting skills across Windows and Microsoft 365 environments
Comfortable supporting both office users and operational staff
Experience working in distribution, manufacturing, or warehouse environments is a plus
Exposure to ERP, MRP, or warehouse management systems is beneficial but not required
Compensation and Benefits
$65,000 base salary for candidates with standard help desk experience
Exceptional 10% company funded pension contribution
Stable and long established organization with long term growth and investment in IT
#J-18808-Ljbffr
A stable, long established distribution company is hiring a
Help Desk Analyst
to support day to day IT operations at its Memphis headquarters.
This role is ideal for an experienced end user support professional who enjoys working in a hands on environment supporting office, warehouse, and operational staff. In addition to traditional help desk responsibilities, this position will also assist with support for the company’s internal ERP platform, providing exposure to business critical systems used across operations.
This is an
onsite position (5 days per week)
due to the nature of the warehouse and operational environment.
Key Responsibilities
Provide Level 1 help desk support for employees across office and operational environments
Troubleshoot and resolve issues related to Windows, Microsoft 365, hardware, and basic infrastructure
Support users with the company’s internal Teamie ERP system
Assist with ERP related tasks including basic troubleshooting, user requests, and data handling
Escalate complex ERP or systems issues to internal IT leadership or external vendors when required
Support warehouse and operational users with device and connectivity issues
Maintain documentation and ensure tickets are tracked and resolved efficiently
Technical Environment
Windows desktop support
Microsoft 365 administration and troubleshooting
Basic IT infrastructure support
Hardware troubleshooting for desktops, laptops, and peripherals
ERP system support
What They Are Looking For
5+ years of dedicated end user support experience
Strong troubleshooting skills across Windows and Microsoft 365 environments
Comfortable supporting both office users and operational staff
Experience working in distribution, manufacturing, or warehouse environments is a plus
Exposure to ERP, MRP, or warehouse management systems is beneficial but not required
Compensation and Benefits
$65,000 base salary for candidates with standard help desk experience
Exceptional 10% company funded pension contribution
Stable and long established organization with long term growth and investment in IT
#J-18808-Ljbffr