Tier 2 IT Service Desk Analyst – Customer-Centric Support

A prominent company in Metairie, LA is seeking an IT Service Desk Analyst II to provide advanced technical support for hardware, software, and enterprise applications. The ideal candidate has a degree in IT and at least 3 years of support experience, with proficiency in Microsoft 365 and Active Directory. Responsibilities include administering user accounts, logging incidents, and supporting IT asset management. Strong customer service skills and the ability to work independently are essential for this role, which includes a 15% travel requirement. #J-18808-Ljbffr