Help Desk Analyst
UniTek Global Services, Shepherdsville, KY, United States
Job Summary:
The Help Desk Technician is responsible for supporting employees locally in Shephgerdsville, KY, or remotely with all computer-related issues. This position will assist with the maintenance, analysis, troubleshooting and repairing of computer systems, as well as hardware peripherals and relevant software applications. This position documents, maintains, upgrades and/or replaces hardware and software systems. This position is located in Shepherdsville, KY however the technician will likely need to travel to other relevant UniTek locations, as needed, for hardware and software support (less than 10% travel anticipated)
Job Responsibilities:
-Support all desktop, laptops & cell phone functions
-Provide account creation, management, modification, disablement, and deletions within Microsoft Active Directory and Entra
-Assist with both on and off-site set-up, installation debugging, tracking and maintenance of all hardware and software
-Assist with ordering hardware, IT-related supplies, and maintaining adequate quantities for handling maintenance and new installations
-Monitor support ticket queue
-Record, track, and document service desk solutions
-Issue equipment as requested
-Track/monitor equipment issued and document assets accordingly
-Perform maintenance on desktops & laptops
Education:
-Bachelor's degree in IT-related field (or 4+ years experience)
Position Requirements:
-Minimum of 3 years working within an IT support role
-Minimum of 3 years of experience working with MS Operating Systems
-Microsoft Certification or CompTIA A+ Certification Desired
-Must be able to work onsite in Shepherdsville, KY
-Experience in a high volume, fast-paced environment
-Excellent Customer Service skills
-Excellent written and verbal communication skills and a strong command of the English language is required
The Help Desk Technician is responsible for supporting employees locally in Shephgerdsville, KY, or remotely with all computer-related issues. This position will assist with the maintenance, analysis, troubleshooting and repairing of computer systems, as well as hardware peripherals and relevant software applications. This position documents, maintains, upgrades and/or replaces hardware and software systems. This position is located in Shepherdsville, KY however the technician will likely need to travel to other relevant UniTek locations, as needed, for hardware and software support (less than 10% travel anticipated)
Job Responsibilities:
-Support all desktop, laptops & cell phone functions
-Provide account creation, management, modification, disablement, and deletions within Microsoft Active Directory and Entra
-Assist with both on and off-site set-up, installation debugging, tracking and maintenance of all hardware and software
-Assist with ordering hardware, IT-related supplies, and maintaining adequate quantities for handling maintenance and new installations
-Monitor support ticket queue
-Record, track, and document service desk solutions
-Issue equipment as requested
-Track/monitor equipment issued and document assets accordingly
-Perform maintenance on desktops & laptops
Education:
-Bachelor's degree in IT-related field (or 4+ years experience)
Position Requirements:
-Minimum of 3 years working within an IT support role
-Minimum of 3 years of experience working with MS Operating Systems
-Microsoft Certification or CompTIA A+ Certification Desired
-Must be able to work onsite in Shepherdsville, KY
-Experience in a high volume, fast-paced environment
-Excellent Customer Service skills
-Excellent written and verbal communication skills and a strong command of the English language is required