Help Desk Analyst
Oxford Solutions, Pittsburgh, PA, United States
Contract to Hire. Onsite. Oxford Solutions is working with a client seeking a Help Desk Support Analyst to provide technical assistance to end users. This role requires 2 to 4 years of experience in IT support and the ability to work a flexible schedule, including evenings and weekends.
Responsibilities
Provide software, hardware, and network support as needed Respond to help desk tickets via phone and email Troubleshoot and resolve technical issues for Windows environments Assist end users with system and application-related issues Maintain accurate documentation of support requests and resolutions Qualifications
Associate or Bachelor's in IT or related area 2 to 4 years of experience in an IT support or help desk role Working knowledge of ticketing software, Active Directory, DHCP, DNS, Subnets, Windows 7 and up, Windows server 2008 and up, VPN software, Microsoft Office suite Knowledge of computer hardware, and familiarity with networking concepts. Strong customer service skills and ability to communicate technical solutions effectively Experience troubleshooting Windows operating systems and applications Ability to prioritize and resolve technical issues efficiently Strong attention to detail and good documentation skills
Help Desk Support - 26-00189
Responsibilities
Provide software, hardware, and network support as needed Respond to help desk tickets via phone and email Troubleshoot and resolve technical issues for Windows environments Assist end users with system and application-related issues Maintain accurate documentation of support requests and resolutions Qualifications
Associate or Bachelor's in IT or related area 2 to 4 years of experience in an IT support or help desk role Working knowledge of ticketing software, Active Directory, DHCP, DNS, Subnets, Windows 7 and up, Windows server 2008 and up, VPN software, Microsoft Office suite Knowledge of computer hardware, and familiarity with networking concepts. Strong customer service skills and ability to communicate technical solutions effectively Experience troubleshooting Windows operating systems and applications Ability to prioritize and resolve technical issues efficiently Strong attention to detail and good documentation skills
Help Desk Support - 26-00189