Help Desk Analyst (Level 1)
MDMS Recruiting, Syosset, NY, United States
Help Desk Analyst (Level 1)
Onsite - Monday-Friday | Syosset, NY
Full - time / Direct Hire role | Salary range: $50,000 - $60,000
Must be legally authorized to work in the US without sponsorship
We are hiring a customer-focused
Level 1 Help Desk Analyst
to join our Network Operations Center in Syosset. This individual will serve as the first point of contact for end-user technical support, handling desktop, software, hardware, and basic networking issues in a fast-paced corporate IT environment. This is a hands-on, user-facing role ideal for someone with strong troubleshooting skills, solid communication abilities, and the drive to grow within IT operations.
What You'll Do
Provide Tier 1 technical support (in person, phone, remote) Troubleshoot Windows 10, Windows 11 and Mac OS X issues Support Active Directory (users, groups, password resets) Assist with VPN connectivity and basic networking (TCP/IP, DNS, DHCP) Image and deploy workstations Support iOS/Android device setup Escalate complex issues to senior team members Document tickets and create basic support documentation
What We're Looking For
Prior end-user support experience Strong break/fix troubleshooting skills (PCs & software) Experience with Active Directory and Microsoft 365 Basic networking knowledge Professional, high-energy, customer-service mindset Ability to work independently and within a team CompTIA A+ Certification preferred Able to lift computer equipment up to 50 lbs. as needed (i.e. ability to move a full-size PC from one office to another)
Onsite - Monday-Friday | Syosset, NY
Full - time / Direct Hire role | Salary range: $50,000 - $60,000
Must be legally authorized to work in the US without sponsorship
We are hiring a customer-focused
Level 1 Help Desk Analyst
to join our Network Operations Center in Syosset. This individual will serve as the first point of contact for end-user technical support, handling desktop, software, hardware, and basic networking issues in a fast-paced corporate IT environment. This is a hands-on, user-facing role ideal for someone with strong troubleshooting skills, solid communication abilities, and the drive to grow within IT operations.
What You'll Do
Provide Tier 1 technical support (in person, phone, remote) Troubleshoot Windows 10, Windows 11 and Mac OS X issues Support Active Directory (users, groups, password resets) Assist with VPN connectivity and basic networking (TCP/IP, DNS, DHCP) Image and deploy workstations Support iOS/Android device setup Escalate complex issues to senior team members Document tickets and create basic support documentation
What We're Looking For
Prior end-user support experience Strong break/fix troubleshooting skills (PCs & software) Experience with Active Directory and Microsoft 365 Basic networking knowledge Professional, high-energy, customer-service mindset Ability to work independently and within a team CompTIA A+ Certification preferred Able to lift computer equipment up to 50 lbs. as needed (i.e. ability to move a full-size PC from one office to another)