CSR - Print & Direct Mail
PrideStaff, Biloxi, MS, United States
Customer Service Representative (CSR)
PrideStaff is currently seeking a highly detail-oriented Customer Service Representative (CSR) to join a Printing & Direct Mail Team in Biloxi, MS. This role supports the sales and production teams and requires exceptional accuracy, strong communication skills, and the ability to follow multi-step procedures consistently. This position involves managing customer print and direct mail projects, reviewing art and job specifications, coordinating approvals, and ensuring all details are correct before production. If you enjoy structured, process-driven work and take pride in catching errors before they reach production, this role may be a great fit. Responsibilities include: Managing customer jobs from intake through completion Proofing customer art and job tickets with high accuracy Following all established SOPs for each job Communicating professionally with customers and internal teams Reviewing customer files, revised art, and changes before releasing to production Coordinating with sales reps and production staff Maintaining complete and accurate job documentation Successful candidates will demonstrate: Exceptional attention to detail Strong ability to follow procedures Critical thinking and logical problem-solving Clear and professional communication skills Ability to manage multiple jobs while maintaining accuracy Comfort working in a deadline-driven environment Preferred experience: CSR experience in print or direct mail Proofreading or prepress experience Experience with job ticket systems or production workflows Variable data or mail-related knowledge Who thrives in this role: People who naturally double-check their work Individuals who enjoy structured, organized processes Critical thinkers who ask questions when something looks off Team-oriented communicators with a strong customer focus Who will struggle in this role: Anyone who tends to rush or skip steps People uncomfortable with detailed proofing Individuals who rely on assumptions instead of verification Please submit your UPDATED detailed resume to this job position OR please contact the PrideStaff office at (228) 865-9990
PrideStaff is currently seeking a highly detail-oriented Customer Service Representative (CSR) to join a Printing & Direct Mail Team in Biloxi, MS. This role supports the sales and production teams and requires exceptional accuracy, strong communication skills, and the ability to follow multi-step procedures consistently. This position involves managing customer print and direct mail projects, reviewing art and job specifications, coordinating approvals, and ensuring all details are correct before production. If you enjoy structured, process-driven work and take pride in catching errors before they reach production, this role may be a great fit. Responsibilities include: Managing customer jobs from intake through completion Proofing customer art and job tickets with high accuracy Following all established SOPs for each job Communicating professionally with customers and internal teams Reviewing customer files, revised art, and changes before releasing to production Coordinating with sales reps and production staff Maintaining complete and accurate job documentation Successful candidates will demonstrate: Exceptional attention to detail Strong ability to follow procedures Critical thinking and logical problem-solving Clear and professional communication skills Ability to manage multiple jobs while maintaining accuracy Comfort working in a deadline-driven environment Preferred experience: CSR experience in print or direct mail Proofreading or prepress experience Experience with job ticket systems or production workflows Variable data or mail-related knowledge Who thrives in this role: People who naturally double-check their work Individuals who enjoy structured, organized processes Critical thinkers who ask questions when something looks off Team-oriented communicators with a strong customer focus Who will struggle in this role: Anyone who tends to rush or skip steps People uncomfortable with detailed proofing Individuals who rely on assumptions instead of verification Please submit your UPDATED detailed resume to this job position OR please contact the PrideStaff office at (228) 865-9990