Leasing Consultant
SYNC Residential, Sandy Springs, GA, United States
Brief Description
SYNC at Perimeter is seeking a motivated and customer service focused Leasing Consultant to join our team! Candidates must have one year of multifamily leasing or relevant customer service/sales experience, be comfortable creating social media content and completing outreach marketing, and have a valid Driver's License.
Responsibilities
Tour prospective residents and guide them through the entire application and leasing process.
Communicate and follow up with prospects via the CRM.
Manage incoming calls and inquiries from current and prospective residents.
Create social media content and marketing materials to promote the community.
Complete outreach marketing within the neighborhood and at preferred employers.
Audit the community website and online listing sites to verify all information is up to date and operating properly.
Open and close model apartments and show units for touring.
Ensure move‑in packets and units are prepared for new residents.
Plan and participate in resident events.
Act as the first line contact (verbal and in‑person) for all prospects, vendors, employees, management executives, and the public.
Attempt to lease apartments shown or pre‑lease apartments with notices to vacate through new contacts and renewals of existing residents.
Record all traffic and activities daily and apply company guest card and follow‑up programs promptly and consistently.
Notify prospects of application acceptance or rejection within 24 hours of decision.
Complete and review market surveys to maintain current knowledge of local markets.
Receive and record resident service requests and post completed service requests; follow up by phone on completed work orders each week.
Complete other administrative, marketing, and reasonable duties as assigned.
Additional Duties
Make business and locator contacts weekly to promote the property and generate traffic.
Execute lease paperwork and move‑in packet, following company policies regarding move‑in details including Day 1 walk‑through procedures with new residents.
Assist in resident retention and relations programs to invite resident satisfaction and comfort.
Keep the leasing office and desks neat and orderly at all times and maintain office standardization system, including filing and supplies.
Travel to suppliers to pick up parts and supplies as needed.
Greet prospects and qualify by covering all criteria (ask questions; utilize completed guest cards).
Immediately record all marketing and traffic (emails, telephone calls, and in‑person visits) on appropriate reports.
Lease apartments and handle all paperwork involved in taking applications.
File own guest cards and maintain according to established procedures.
Inspect model and available “market ready” units; communicate related service needs to Property Manager.
Demonstrate community and apartment/model and apply product knowledge to clients’ needs by communicating features and benefits; close the sale.
Have prospect complete application and secure deposit in accordance with company procedures and Fair Housing requirements.
Update availability report, process applications for approvals (credit check, rental history, etc.), submit processed applications to Property Manager for approval and follow up with applicant regarding status.
Ensure apartment is ready for resident to move‑in on agreed date.
Immediately follow up on prospects that did not close and attempt to close sale again; if unable to help prospect, refer them to sister communities.
Secure new resident’s signatures on paperwork prior to move‑in; orient new residents to the community.
Assist in monitoring renewals and distribute follow‑up on renewal notices.
Monitor advertising effectiveness; gather information about market competition and file.
Represent the company in a professional manner at all times.
Design and implement an outreach (outside marketing) plan with Property Manager.
Allocate time for outside marketing; must provide own transportation.
Experience Requirements
Minimum one year of multifamily leasing or relevant customer service/sales experience.
Previous marketing/social media content creation highly preferred.
Must work two Saturday shifts (10 am–5 pm) per month.
Schedule: MWF 9 am–6 pm, T/TH 9 am–6 pm / 10 am–7 pm (alternating), SAT 10 am–5 pm.
Experience with real estate, hospitality, or other service‑related industries preferred.
High school graduate or GED required.
Proficient in Microsoft Office.
Excellent verbal and written communication skills and interpersonal skills.
Valid Driver's License required.
Benefits
Monthly lease commissions ($125) and Resident Renewal Bonus ($125 shared).
Full medical, dental, vision coverage options with ancillary benefits available.
Generous paid time off package.
Employee rent discount (30% off market rent).
Performance and Expectations The incumbent shall perform duties using standard levels of productivity and dependability, ensuring completion in a timely and zero‑defect manner. A 50% closing ratio should be consistently attempted. Must provide clear and consistent verbal and written communication, portray a clean and professional appearance, and wear company‑approved attire and nametag. The role requires a flexible workweek, customer service orientation, support for resident relations, and typical evening and weekend work.
Position Summary Responsible for all sales and on‑site marketing to increase and maintain high property occupancy. Serves as the first point of contact for the property office.
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Responsibilities
Tour prospective residents and guide them through the entire application and leasing process.
Communicate and follow up with prospects via the CRM.
Manage incoming calls and inquiries from current and prospective residents.
Create social media content and marketing materials to promote the community.
Complete outreach marketing within the neighborhood and at preferred employers.
Audit the community website and online listing sites to verify all information is up to date and operating properly.
Open and close model apartments and show units for touring.
Ensure move‑in packets and units are prepared for new residents.
Plan and participate in resident events.
Act as the first line contact (verbal and in‑person) for all prospects, vendors, employees, management executives, and the public.
Attempt to lease apartments shown or pre‑lease apartments with notices to vacate through new contacts and renewals of existing residents.
Record all traffic and activities daily and apply company guest card and follow‑up programs promptly and consistently.
Notify prospects of application acceptance or rejection within 24 hours of decision.
Complete and review market surveys to maintain current knowledge of local markets.
Receive and record resident service requests and post completed service requests; follow up by phone on completed work orders each week.
Complete other administrative, marketing, and reasonable duties as assigned.
Additional Duties
Make business and locator contacts weekly to promote the property and generate traffic.
Execute lease paperwork and move‑in packet, following company policies regarding move‑in details including Day 1 walk‑through procedures with new residents.
Assist in resident retention and relations programs to invite resident satisfaction and comfort.
Keep the leasing office and desks neat and orderly at all times and maintain office standardization system, including filing and supplies.
Travel to suppliers to pick up parts and supplies as needed.
Greet prospects and qualify by covering all criteria (ask questions; utilize completed guest cards).
Immediately record all marketing and traffic (emails, telephone calls, and in‑person visits) on appropriate reports.
Lease apartments and handle all paperwork involved in taking applications.
File own guest cards and maintain according to established procedures.
Inspect model and available “market ready” units; communicate related service needs to Property Manager.
Demonstrate community and apartment/model and apply product knowledge to clients’ needs by communicating features and benefits; close the sale.
Have prospect complete application and secure deposit in accordance with company procedures and Fair Housing requirements.
Update availability report, process applications for approvals (credit check, rental history, etc.), submit processed applications to Property Manager for approval and follow up with applicant regarding status.
Ensure apartment is ready for resident to move‑in on agreed date.
Immediately follow up on prospects that did not close and attempt to close sale again; if unable to help prospect, refer them to sister communities.
Secure new resident’s signatures on paperwork prior to move‑in; orient new residents to the community.
Assist in monitoring renewals and distribute follow‑up on renewal notices.
Monitor advertising effectiveness; gather information about market competition and file.
Represent the company in a professional manner at all times.
Design and implement an outreach (outside marketing) plan with Property Manager.
Allocate time for outside marketing; must provide own transportation.
Experience Requirements
Minimum one year of multifamily leasing or relevant customer service/sales experience.
Previous marketing/social media content creation highly preferred.
Must work two Saturday shifts (10 am–5 pm) per month.
Schedule: MWF 9 am–6 pm, T/TH 9 am–6 pm / 10 am–7 pm (alternating), SAT 10 am–5 pm.
Experience with real estate, hospitality, or other service‑related industries preferred.
High school graduate or GED required.
Proficient in Microsoft Office.
Excellent verbal and written communication skills and interpersonal skills.
Valid Driver's License required.
Benefits
Monthly lease commissions ($125) and Resident Renewal Bonus ($125 shared).
Full medical, dental, vision coverage options with ancillary benefits available.
Generous paid time off package.
Employee rent discount (30% off market rent).
Performance and Expectations The incumbent shall perform duties using standard levels of productivity and dependability, ensuring completion in a timely and zero‑defect manner. A 50% closing ratio should be consistently attempted. Must provide clear and consistent verbal and written communication, portray a clean and professional appearance, and wear company‑approved attire and nametag. The role requires a flexible workweek, customer service orientation, support for resident relations, and typical evening and weekend work.
Position Summary Responsible for all sales and on‑site marketing to increase and maintain high property occupancy. Serves as the first point of contact for the property office.
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