Service Desk Analyst

This is a full time opportunity with our client in Westminster, CO. About the Role Resolving common tier 1 and 2 tickets including password resets, basic desktop support, and other tasks that can be resolved using remote tools without escalating to other experts. Responsibilities Assigning tickets to various teams and experts across our department, for more complicated or specialized issues. Creating, contributing and improving documentation related to district processes and technologies. Monitoring and processing Service Desk ticket requests via phone, ITSM, email and walk-up. Learning a wide range of technologies maintaining a strong skill set through self-study, cross training, and other available learning resources. Assigning tickets to various teams and experts, for more complicated or specialized issues. Creating, contributing and improving documentation related to district processes and technologies. Qualifications The ideal candidate has 5-7 years of experience with customer support/service work in technology settings. Required Skills Experience with Chrome OS, Windows and Mac.

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