Gift Card Sales Specialist, Accounts Receivable - Lakeland
Publix Super Markets, Lakeland, FL, United States
Description
This position is responsible for increasing sales and providing support to customers with problems related to gift cards. Other responsibilities include balancing credit card payments and providing accounting support for general ledger analysis for various general ledger accounts.
Responsibilities Include
Providing day-to-day operational support to customers regarding Publix gift cards.
Labeling, packaging, and shipping all gift card orders neatly and timely to meet customer expectations.
Reconciling customer accounts when orders are cancelled or replacements are requested by customers.
Maintaining proper aging, credit card balancing and out of balances on the Gift Card accounts.
Providing ongoing support to IS, Marketing and Advertising, Community Affairs, and Strategy Support.
Required Qualifications
Bachelor’s degree in Accounting, Finance, Business, Marketing or equivalent experience
3 years’ experience in a customer service role
Excellent skills in written and verbal communication with the ability to communicate with all levels of the company
Ability to multi-task and handle large volumes of work at once
Exhibit professionalism and the ability to deal with confidential subject matter
Excellent time management and organizational skills
Strong analytical and problem solving skills
Ability to be customer service focused
Technical skills
Willingness to be a team player
Ability to work under deadlines and handle the pressure of deadlines
Flexible in dealing with a variety of situations
Experience working with MS Office applications, including, but not limited to Excel, Access, and Word
Willingness to work a variable work week schedule, which may include working long hours or overtime if needed
Excellent attendance and punctuality
Commitment to Continuous Quality Improvement
Commitment to Publix and our mission
Preferred Qualifications
Master’s degree in Accounting, Finance or another analytical discipline
5 years’ experience in a customer service role
Knowledge of Accounting Principles and Accounts Receivable functions
Knowledge and understanding of Publix’s Customer Personal Information Protection (CPIP) policy
Knowledge of Quality Improvement Process (QIP) improvement methodology
Advanced knowledge of SAP, Corporate Gift Card Fulfillment System, Microsoft Office Applications (Outlook, Access, Excel, and Word), OSI, Vantiv IQ, Cybersource, and Accurint
Benefits Information
Employee stock ownership plan that contributes Publix stock to associates each year at no cost
An opportunity to purchase additional shares of our privately-held stock
401(k) retirement savings plan
Group health, dental and vision plans plan
Paid Time Off
Paid Parental Leave
Short- and long-term disability insurance
Tuition reimbursement
Free hot lunches (buffet-style) at facilities with a cafeteria
Visit our website to see all of our benefits: https://jobs-beta.publix.com/benefits/
Year End Bonus To reward associates for their contributions to the company for the calendar year, Publix provides a Holiday Bonus in November. In the first year of continuous employment the bonus is equal to 15 hours of pay, and in the second year of continuous employment the bonus is equal to one week’s pay if associate remains employed through issue date of the bonus check. In subsequent years, the bonus is equal to two weeks’ pay.
Additional Information Your application may have additional steps that you will need to complete in order to remain eligible for consideration. Please be sure to monitor your email, including your spam folder, on a daily basis for critical, time-sensitive emails that could require action within 24-48 hours. Please do not use your Publix email address when applying. Once your application has been successfully submitted you will receive a confirmation email.
For this position, Publix does not and will not file a petition or application with the USCIS or Department of State on behalf of any noncitizen for any immigration-related benefit to work and/or to continue to work in the United States, e.g., an H-1B or TN petition or permanent residence.
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Responsibilities Include
Providing day-to-day operational support to customers regarding Publix gift cards.
Labeling, packaging, and shipping all gift card orders neatly and timely to meet customer expectations.
Reconciling customer accounts when orders are cancelled or replacements are requested by customers.
Maintaining proper aging, credit card balancing and out of balances on the Gift Card accounts.
Providing ongoing support to IS, Marketing and Advertising, Community Affairs, and Strategy Support.
Required Qualifications
Bachelor’s degree in Accounting, Finance, Business, Marketing or equivalent experience
3 years’ experience in a customer service role
Excellent skills in written and verbal communication with the ability to communicate with all levels of the company
Ability to multi-task and handle large volumes of work at once
Exhibit professionalism and the ability to deal with confidential subject matter
Excellent time management and organizational skills
Strong analytical and problem solving skills
Ability to be customer service focused
Technical skills
Willingness to be a team player
Ability to work under deadlines and handle the pressure of deadlines
Flexible in dealing with a variety of situations
Experience working with MS Office applications, including, but not limited to Excel, Access, and Word
Willingness to work a variable work week schedule, which may include working long hours or overtime if needed
Excellent attendance and punctuality
Commitment to Continuous Quality Improvement
Commitment to Publix and our mission
Preferred Qualifications
Master’s degree in Accounting, Finance or another analytical discipline
5 years’ experience in a customer service role
Knowledge of Accounting Principles and Accounts Receivable functions
Knowledge and understanding of Publix’s Customer Personal Information Protection (CPIP) policy
Knowledge of Quality Improvement Process (QIP) improvement methodology
Advanced knowledge of SAP, Corporate Gift Card Fulfillment System, Microsoft Office Applications (Outlook, Access, Excel, and Word), OSI, Vantiv IQ, Cybersource, and Accurint
Benefits Information
Employee stock ownership plan that contributes Publix stock to associates each year at no cost
An opportunity to purchase additional shares of our privately-held stock
401(k) retirement savings plan
Group health, dental and vision plans plan
Paid Time Off
Paid Parental Leave
Short- and long-term disability insurance
Tuition reimbursement
Free hot lunches (buffet-style) at facilities with a cafeteria
Visit our website to see all of our benefits: https://jobs-beta.publix.com/benefits/
Year End Bonus To reward associates for their contributions to the company for the calendar year, Publix provides a Holiday Bonus in November. In the first year of continuous employment the bonus is equal to 15 hours of pay, and in the second year of continuous employment the bonus is equal to one week’s pay if associate remains employed through issue date of the bonus check. In subsequent years, the bonus is equal to two weeks’ pay.
Additional Information Your application may have additional steps that you will need to complete in order to remain eligible for consideration. Please be sure to monitor your email, including your spam folder, on a daily basis for critical, time-sensitive emails that could require action within 24-48 hours. Please do not use your Publix email address when applying. Once your application has been successfully submitted you will receive a confirmation email.
For this position, Publix does not and will not file a petition or application with the USCIS or Department of State on behalf of any noncitizen for any immigration-related benefit to work and/or to continue to work in the United States, e.g., an H-1B or TN petition or permanent residence.
#J-18808-Ljbffr