Customer Service Representative
Adecco, San Francisco, CA, United States
A growing high-tech manufacturing company in the Palo Alto area is seeking a
Customer Service / Sales Representative
to support existing customers while helping generate new business opportunities.
This role sits at the intersection of
customer service, inside sales, and technical order management , making it ideal for someone who enjoys working with customers, coordinating with engineering and operations teams, and driving revenue growth.
Key Responsibilities
Act as the primary contact for assigned customer accounts, handling inquiries, order updates, and general support
Prepare quotes, process sales orders, and manage customer requests from RFQ through delivery
Track shipments, order status, and customer requirements through internal ERP/CRM systems
Work cross-functionally with engineering, production, quality, and accounting teams to ensure customer expectations are met
Follow up on outstanding quotations and identify opportunities to expand existing accounts
Assist with customer portals, documentation, and order administration
Support collections and coordinate pro forma invoices when required
Preferred Background
Bachelor’s degree in Business, Engineering, or related discipline preferred
3+ years of experience in customer service, inside sales, sales support, or account coordination
Experience supporting customers in
technical, electronics, aerospace, or manufacturing environments
is a plus
Strong communication and relationship-building skills
Familiarity with ERP or CRM platforms
Highly organized with the ability to manage multiple orders and priorities simultaneously
#J-18808-Ljbffr
Customer Service / Sales Representative
to support existing customers while helping generate new business opportunities.
This role sits at the intersection of
customer service, inside sales, and technical order management , making it ideal for someone who enjoys working with customers, coordinating with engineering and operations teams, and driving revenue growth.
Key Responsibilities
Act as the primary contact for assigned customer accounts, handling inquiries, order updates, and general support
Prepare quotes, process sales orders, and manage customer requests from RFQ through delivery
Track shipments, order status, and customer requirements through internal ERP/CRM systems
Work cross-functionally with engineering, production, quality, and accounting teams to ensure customer expectations are met
Follow up on outstanding quotations and identify opportunities to expand existing accounts
Assist with customer portals, documentation, and order administration
Support collections and coordinate pro forma invoices when required
Preferred Background
Bachelor’s degree in Business, Engineering, or related discipline preferred
3+ years of experience in customer service, inside sales, sales support, or account coordination
Experience supporting customers in
technical, electronics, aerospace, or manufacturing environments
is a plus
Strong communication and relationship-building skills
Familiarity with ERP or CRM platforms
Highly organized with the ability to manage multiple orders and priorities simultaneously
#J-18808-Ljbffr